Role Description Mercier Consultancy Group is currently seeking a talented and motivated Spanish-speaking professional to join our client's expanding team, supporting one of the world's most exciting online streaming platforms. This is a fully remote Spanish-Speaking position in Greece, offering an exceptional opportunity to work at the forefront of the digital entertainment industry while enjoying the incredible lifestyle that Greece has to offer. - Deliver outstanding customer support to Spanish-speaking subscribers of a leading online streaming service, resolving queries via chat, email, and phone with professionalism and care. - Assist users with account management, subscription plans, billing inquiries, and platform navigation across all supported streaming devices and operating systems. - Troubleshoot technical issues related to streaming quality, playback errors, connectivity problems, and device compatibility, escalating complex cases as appropriate. - Guide customers through the features and content offerings of the streaming platform, providing tailored recommendations to enhance their viewing experience. - Accurately log all customer interactions, feedback, and resolutions in the internal CRM system, maintaining high standards of data quality and reporting. - Collaborate with cross-functional teams including technical support, content, and billing departments to ensure seamless issue resolution for Spanish-speaking users. - Monitor customer satisfaction scores and actively contribute to continuous improvement initiatives within the streaming platform support team. - Stay up to date with new content releases, platform updates, and policy changes to provide accurate and timely information to subscribers. Qualifications - Native or fluent Spanish language skills, both spoken and written, are essential for this role — a C1 or C2 level of proficiency is required. - Valid EU passport or national identity card (mandatory for employment eligibility in Greece). - A genuine interest in streaming platforms, digital media, and online entertainment technology. - Strong communication and interpersonal skills, with the ability to engage empathetically and effectively with customers from diverse backgrounds. - Comfortable working remotely with a reliable internet connection, a quiet work environment, and a self-motivated, disciplined approach to daily tasks. - Previous experience in customer service, technical support, or a related field within the streaming, media, or technology industry is a distinct advantage. - Basic to intermediate technical proficiency, including familiarity with streaming devices, smart TVs, mobile applications, and browser-based platforms. Benefits - Competitive Monthly Salary tailored to your experience and qualifications. - Fully Paid Training to prepare you comprehensively for your role within the streaming platform environment. - Comprehensive Health Insurance coverage from day one. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Greece. - Monthly Performance Bonus rewarding your dedication, results, and commitment to service excellence. - 2 Extra Salaries Per Year — a 13th and 14th month salary, providing outstanding financial security and reward. - Permanent, stable remote employment contract within Greece's thriving digital services sector. - A supportive, multicultural, and inclusive team environment with real opportunities for career progression. - And Much More... Company Description Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and BPO firms, with a proven track record of connecting exceptional multilingual talent with leading global brands across a wide range of industries. We specialize in placing skilled professionals in rewarding roles throughout Europe, offering comprehensive support at every stage of the relocation and onboarding journey. At Mercier Consultancy Group, we don't just fill positions — we build careers and transform lives.

Role Description Mercier Consultancy Group is currently seeking a talented and motivated Spanish-speaking professional to join our client's expanding team, supporting one of the world's most exciting online streaming platforms. This is a fully remote Spanish-Speaking position in Greece, offering an exceptional opportunity to work at the forefront of the digital entertainment industry. - Deliver outstanding customer support to Spanish-speaking subscribers of a leading online streaming service, resolving queries via chat, email, and phone with professionalism and care. - Assist users with account management, subscription plans, billing inquiries, and platform navigation across all supported streaming devices and operating systems. - Troubleshoot technical issues related to streaming quality, playback errors, connectivity problems, and device compatibility, escalating complex cases as appropriate. - Guide customers through the features and content offerings of the streaming platform, providing tailored recommendations to enhance their viewing experience. - Accurately log all customer interactions, feedback, and resolutions in the internal CRM system, maintaining high standards of data quality and reporting. - Collaborate with cross-functional teams including technical support, content, and billing departments to ensure seamless issue resolution for Spanish-speaking users. - Monitor customer satisfaction scores and actively contribute to continuous improvement initiatives within the streaming platform support team. - Stay up to date with new content releases, platform updates, and policy changes to provide accurate and timely information to subscribers. Qualifications - Native or fluent Spanish language skills, both spoken and written — a C1 or C2 level of proficiency is required. - Valid EU passport or national identity card (mandatory for employment eligibility in Greece). - A genuine interest in streaming platforms, digital media, and online entertainment technology. - Strong communication and interpersonal skills, with the ability to engage empathetically and effectively with customers from diverse backgrounds. - Comfortable working remotely with a reliable internet connection, a quiet work environment, and a self-motivated, disciplined approach to daily tasks. - Previous experience in customer service, technical support, or a related field within the streaming, media, or technology industry is a distinct advantage. - Basic to intermediate technical proficiency, including familiarity with streaming devices, smart TVs, mobile applications, and browser-based platforms. Benefits - Competitive Monthly Salary tailored to your experience and qualifications. - Fully Paid Training to prepare you comprehensively for your role within the streaming platform environment. - Comprehensive Health Insurance coverage from day one. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Greece. - Monthly Performance Bonus rewarding your dedication, results, and commitment to service excellence. - 2 Extra Salaries Per Year — a 13th and 14th month salary, providing outstanding financial security and reward. - Permanent, stable remote employment contract within Greece's thriving digital services sector. - A supportive, multicultural, and inclusive team environment with real opportunities for career progression. - And Much More... Company Description Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and BPO firms, with a proven track record of connecting exceptional multilingual talent with leading global brands across a wide range of industries.

Role Description Mercier Consultancy Group is currently seeking a driven and customer-focused professional for the Spanish-Speaking Transportation Customer Agent position in Greece — an outstanding opportunity for Spanish-speaking candidates ready to launch or advance their career in the transportation industry. In this remote role based within Greece, you will serve as the primary point of contact for Spanish-speaking clients and customers, delivering first-class support across all aspects of transportation services, logistics coordination, and travel-related enquiries. Key Responsibilities - Serve as the dedicated point of contact for Spanish-speaking customers, providing timely and professional assistance related to transportation bookings, schedules, and service inquiries. - Handle inbound and outbound customer communications via phone, email, and live chat, ensuring all transportation-related queries are resolved accurately and efficiently. - Assist customers with booking management, ticket modifications, cancellations, and refund requests in line with company transportation policies. - Coordinate with internal logistics and operations teams to track shipments, monitor transit updates, and communicate real-time status information to customers. - Escalate complex or unresolved transportation issues to the appropriate department, ensuring a seamless customer experience throughout. - Maintain thorough and accurate records of all customer interactions and case resolutions using the company's CRM and transportation management systems. - Proactively identify opportunities to improve service delivery within the transportation support process and communicate feedback to the team leader. - Ensure full compliance with company standards, data protection regulations, and quality assurance benchmarks at all times. Qualifications - Native or fluent Spanish language proficiency (spoken and written) is essential for this role. - Valid EU passport or EU-recognised identification document (mandatory). - Previous experience in customer service, ideally within the transportation, logistics, travel, or mobility industry is highly desirable. - Strong communication and interpersonal skills with a genuine commitment to delivering outstanding customer experiences. - Comfortable working with digital tools, CRM platforms, and transportation or ticketing management systems. - Ability to work independently in a remote environment while maintaining high levels of productivity and professionalism. - A positive, solution-oriented mindset with the ability to manage multiple queries and prioritise effectively under pressure. Benefits - Competitive Monthly Salary, reflective of your experience and expertise in the transportation sector. - Fully Paid Training to ensure you are thoroughly prepared and confident in your role from day one. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation upon arrival in Greece. - Monthly Performance Bonus to reward your dedication and results-driven approach. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security throughout the year. - Remote working arrangement within Greece, offering the perfect work-life balance in a stunning European destination. - A supportive, multicultural team environment with genuine opportunities for career progression and professional development. - And Much More... How to Apply Are you a fluent Spanish speaker ready to take the next exciting step in your career within the transportation industry? Don't miss this outstanding opportunity to join a world-class team through one of Europe's most trusted staffing partners. Click Apply Now to submit your application, and a dedicated member of the Mercier Consultancy Group recruitment team will be in touch with you shortly.

• Manage client communications by responding to emails, inquiries, billing questions, and payment confirmations in a professional and timely manner • Prepare, process, and distribute surplus lines tax reports, tax payments, and filing confirmations to clients • Communicate and coordinate regularly with state regulators to ensure compliance with surplus lines requirements and regulations • Delegate and oversee backend processing tasks while supporting operational efficiency and accuracy • Train, mentor, and provide day-to-day guidance to team members on workflows, processes, and best practices • Serve as an escalation point for client and operational issues, including participation in client issue resolution calls • Provide cross-functional support and backup coverage for leadership team members as needed • Effectively manage multiple priorities in a fast-paced environment while collaborating with clients, regulators, accounting teams, and internal departments