• Atención al Cliente – Contactar a los clientes de CLARO para renovar sus equipos móviles, portabilidad, protección móvil (servicio multiskill) • Horario de Gestión: Lunes a sabados (descanso fijo domingos y feriados) 9:00 am a 6:00 pm. • Solo 8 días de Capacitación Virtual Pagada: Se realiza en un horario fijo Lunes a Sábado de 9:00 pm a 5:00 pm. (20so x día) - Tener disponibilidad para asistir a capacitarte virtualmente.

• Trabaja desde Casa como Asesor de MIGRACION para Claro Ecuador • Gestión y Capacitación Home Office • Se asistirá 1 día presencial para realizar la certificación

• Review and organize QuickBooks Enterprise data before migration • Prepare accounting master and transactional data • Export data from QuickBooks • Assist with data cleansing and validation • Support Chart of Accounts mapping • Support AP, AR, GL, Sales, and Purchasing data preparation • Create and review Excel migration templates • Participate in migration testing • Assist with Go-Live data migration • Participate in client meetings in Japanese and English during Texas business hours • Work closely with the Business Central Project Manager throughout the migration project

Role Description Mercier Consultancy Group is actively seeking passionate and skilled Spanish-speaking professionals to fill the exciting Spanish-Speaking Customer Experts for Consumer Electronics position in Greece. This is a remarkable opportunity for native or fluent Spanish speakers to join a dynamic, fast-paced customer support environment within the thriving consumer electronics industry, delivering outstanding service to Spanish-speaking customers across a wide range of cutting-edge devices and technology products. Key Responsibilities - Provide expert-level customer support in Spanish via phone, email, and live chat, assisting customers with inquiries related to consumer electronics products such as smartphones, laptops, tablets, smart home devices, and wearables. - Diagnose and troubleshoot technical issues related to consumer electronics devices, guiding customers through step-by-step solutions with patience, clarity, and professionalism. - Process customer orders, product returns, warranty claims, and after-sales requests in a timely and accurate manner, ensuring full compliance with company procedures. - Maintain a thorough and up-to-date knowledge of the client's consumer electronics product portfolio, including software updates, compatibility requirements, and feature specifications. - Escalate complex or unresolved technical and service issues to the appropriate internal teams, ensuring a seamless and satisfying resolution experience for the customer. - Document all customer interactions accurately in the CRM system, capturing key details to support quality assurance and continuous service improvement initiatives. - Actively contribute to team performance goals by achieving individual KPIs related to customer satisfaction scores, response times, and first-call resolution rates. - Collaborate with colleagues and team leaders to share best practices, product knowledge, and innovative ideas for enhancing the overall customer experience in the consumer electronics space. Qualifications - Native or fluent Spanish language skills (both spoken and written) are absolutely essential for this role. - Valid EU passport or the legal right to work within the European Union (mandatory requirement). - A genuine passion for consumer electronics and technology, with an eagerness to stay current with the latest industry trends, products, and innovations. - Previous experience in customer service, technical support, or a related field is highly advantageous, particularly within the consumer electronics or technology industry. - Strong problem-solving abilities and a customer-first mindset, with the capacity to handle challenging situations calmly and effectively. - Excellent written and verbal communication skills, a high degree of professionalism, and the ability to work effectively both independently and as part of a collaborative remote team. Benefits - Competitive Monthly Salary that reflects your skills and experience in the consumer electronics customer support field. - Fully Paid Training to ensure you are fully equipped with the product knowledge and customer service expertise needed to excel in this role. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package, including your flight, airport transfer, and hotel accommodation, making your move to Greece completely seamless and stress-free. - Monthly Performance Bonus to reward your dedication, hard work, and exceptional results. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing outstanding financial security and recognition beyond standard compensation. - A supportive, multicultural, and professionally stimulating work environment within the exciting consumer electronics industry. - And Much More — including ongoing career development opportunities and a clear path for professional advancement within Mercier Consultancy Group's extensive international network. How to Apply If you are a fluent or native Spanish speaker ready to take your career to the next level with a leading name in international recruitment, we would love to hear from you. This is a truly outstanding opportunity to join a world-class team, work within the exciting consumer electronics industry, and build a fulfilling professional life in beautiful Greece. Do not let this chance pass you by — click Apply Now to submit your application today, and a dedicated member of the Mercier Consultancy Group talent team will be in touch to guide you through the next steps.