• Manage client communications by responding to emails, inquiries, billing questions, and payment confirmations in a professional and timely manner • Prepare, process, and distribute surplus lines tax reports, tax payments, and filing confirmations to clients • Communicate and coordinate regularly with state regulators to ensure compliance with surplus lines requirements and regulations • Delegate and oversee backend processing tasks while supporting operational efficiency and accuracy • Train, mentor, and provide day-to-day guidance to team members on workflows, processes, and best practices • Serve as an escalation point for client and operational issues, including participation in client issue resolution calls • Provide cross-functional support and backup coverage for leadership team members as needed • Effectively manage multiple priorities in a fast-paced environment while collaborating with clients, regulators, accounting teams, and internal departments

Role Description Mercier Consultancy Group is currently seeking passionate and driven Spanish-Speaking Customer Experts For Automotive to join a prestigious international team based remotely within Greece. This is a remarkable opportunity for fluent Spanish speakers to build a rewarding career in the dynamic automotive industry, providing world-class customer support to Spanish-speaking clients across Europe and beyond. - Deliver exceptional customer service to Spanish-speaking clients in the automotive industry via phone, email, and live chat, resolving inquiries related to vehicles, warranties, and aftersales services. - Assist customers with questions regarding automotive products, including vehicle specifications, maintenance schedules, spare parts availability, and dealership services. - Handle and escalate complex complaints related to automotive purchases, repairs, or service experiences in a professional and empathetic manner. - Process customer requests, orders, and case updates accurately within the company's CRM and automotive support platforms, ensuring full documentation at every stage. - Collaborate closely with internal teams, dealership networks, and logistics partners to provide timely and accurate resolutions for customers across the Spanish-speaking market. - Stay up to date with product knowledge, automotive industry developments, and company policies to consistently deliver informed and confident support. - Contribute to quality assurance initiatives by adhering to established customer service standards, KPIs, and compliance guidelines specific to the automotive sector. - Identify opportunities to improve the customer journey and provide feedback to team leaders to support continuous service enhancement within the automotive support function. Qualifications - Native or fluent Spanish language skills (spoken and written) are essential for this role — all customer interactions will be conducted in Spanish. - Valid EU passport or EU citizenship (mandatory requirement). - Previous experience in customer service, technical support, or a client-facing role is highly desirable; experience within the automotive industry is a strong advantage. - Excellent communication and interpersonal skills with a genuine passion for helping customers and resolving issues efficiently. - Comfortable working with digital tools, CRM systems, and support platforms; ability to learn new automotive-specific software quickly. - A positive, solution-oriented mindset with the ability to work independently in a remote environment while maintaining high levels of productivity and professionalism. Benefits - Competitive Monthly Salary reflective of your skills and experience in the automotive customer support field. - Fully Paid Training to ensure you are fully equipped with the product knowledge and tools needed to excel in your role. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to support your seamless move to Greece. - Monthly Performance Bonus rewarding your dedication and outstanding results in delivering automotive customer excellence. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial stability and reward. - A supportive, multicultural, and inclusive work environment where your career development is genuinely valued. - And Much More — including team events, ongoing learning opportunities, and the benefits of working with a globally recognised recruitment leader. How to Apply Are you ready to accelerate your career as a Spanish-Speaking Customer Expert in the automotive industry? Do not miss this outstanding opportunity to join a world-class team, enjoy an exceptional benefits package, and experience the very best that life in Greece has to offer. Click Apply Now to submit your application today and one of our dedicated recruitment consultants will be in touch to guide you through the next steps.

Role Description Mercier Consultancy Group is actively seeking passionate and skilled Spanish-speaking professionals to fill the exciting Spanish-Speaking Customer Experts for Consumer Electronics position in Greece. This is a remarkable opportunity for native or fluent Spanish speakers to join a dynamic, fast-paced customer support environment within the thriving consumer electronics industry, delivering outstanding service to Spanish-speaking customers across a wide range of cutting-edge devices and technology products. Key Responsibilities - Provide expert-level customer support in Spanish via phone, email, and live chat, assisting customers with inquiries related to consumer electronics products such as smartphones, laptops, tablets, smart home devices, and wearables. - Diagnose and troubleshoot technical issues related to consumer electronics devices, guiding customers through step-by-step solutions with patience, clarity, and professionalism. - Process customer orders, product returns, warranty claims, and after-sales requests in a timely and accurate manner, ensuring full compliance with company procedures. - Maintain a thorough and up-to-date knowledge of the client's consumer electronics product portfolio, including software updates, compatibility requirements, and feature specifications. - Escalate complex or unresolved technical and service issues to the appropriate internal teams, ensuring a seamless and satisfying resolution experience for the customer. - Document all customer interactions accurately in the CRM system, capturing key details to support quality assurance and continuous service improvement initiatives. - Actively contribute to team performance goals by achieving individual KPIs related to customer satisfaction scores, response times, and first-call resolution rates. - Collaborate with colleagues and team leaders to share best practices, product knowledge, and innovative ideas for enhancing the overall customer experience in the consumer electronics space. Qualifications - Native or fluent Spanish language skills (both spoken and written) are absolutely essential for this role. - Valid EU passport or the legal right to work within the European Union (mandatory requirement). - A genuine passion for consumer electronics and technology, with an eagerness to stay current with the latest industry trends, products, and innovations. - Previous experience in customer service, technical support, or a related field is highly advantageous, particularly within the consumer electronics or technology industry. - Strong problem-solving abilities and a customer-first mindset, with the capacity to handle challenging situations calmly and effectively. - Excellent written and verbal communication skills, a high degree of professionalism, and the ability to work effectively both independently and as part of a collaborative remote team. Benefits - Competitive Monthly Salary that reflects your skills and experience in the consumer electronics customer support field. - Fully Paid Training to ensure you are fully equipped with the product knowledge and customer service expertise needed to excel in this role. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package, including your flight, airport transfer, and hotel accommodation, making your move to Greece completely seamless and stress-free. - Monthly Performance Bonus to reward your dedication, hard work, and exceptional results. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing outstanding financial security and recognition beyond standard compensation. - A supportive, multicultural, and professionally stimulating work environment within the exciting consumer electronics industry. - And Much More — including ongoing career development opportunities and a clear path for professional advancement within Mercier Consultancy Group's extensive international network. How to Apply If you are a fluent or native Spanish speaker ready to take your career to the next level with a leading name in international recruitment, we would love to hear from you. This is a truly outstanding opportunity to join a world-class team, work within the exciting consumer electronics industry, and build a fulfilling professional life in beautiful Greece. Do not let this chance pass you by — click Apply Now to submit your application today, and a dedicated member of the Mercier Consultancy Group talent team will be in touch to guide you through the next steps.

Role Description Be part of a growing and prospering company as a Customer Service Specialist. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing, progressive company offering an excellent wage and benefit package. - Handle incoming and outgoing phone calls from providers and members. - Handle incoming live chats via the website from providers and members. - Respond to emails via Auxiant secure email from providers. Essential Functions - Answer provider phone, live chat, and secure email questions regarding claim status and benefits. - Assist with enrollee phone and live chat questions regarding claim status and benefits. Nonessential Functions - Other duties as assigned or appropriate. Qualifications - Excellent phone skills/etiquette. - Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet, 10-key. - Qiclink experience. - Previous call center experience preferred. - Excellent verbal and written communication skills. - Proven experience in a professional office environment. - Proven customer service experience required. - Medical insurance background preferred. - High school diploma or equivalent and 1-2 years related experience. Benefits - Full benefits including: Medical, Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K. - 3 weeks vacation. - 9 paid holidays. - Casual dress code and more.