• Lead our technology and data resilience coverage, working across Forrester research teams, including the technology executive, technology strategy, and executive partner teams to develop a complete research portfolio that drives customer delight and revenue. • Develop a deep understanding of what Forrester clients require to be successful as technology executives and leaders. • Conduct primary research (interviews, surveys, briefings) into: 1) practices and trends across various technology resilience domains (technology, platforms, practices, and key partners) and 2) how resilience leaders deliver services to internal clients. • Use this research to help clients navigate resilience challenges by providing insights on the future of work, cost optimization, investment prioritization, and long-term technology strategy. • Conduct deep analysis of modern technology resilience across major platform domains including cloud platforms, mission critical SaaS, enterprise applications, AI systems, etc. • Create high-quality, actionable, analytically deep and fact-based research content throughout the year; i.e., write ~12 highly reports + create additional IP (tools, webinars, videos, etc.) per year. • Build visibility for his/her research and contribute to Forrester client communities and beyond. • Drive and lead key Forrester Waves and Landscape research in resilience and storage related domains. • Consult with clients to apply Forrester’s research in the context of their specific business environment and help solve their problems through inquiry, guidance, and advisory and consulting engagements. • Present at Forrester-sponsored and industry-related events and deliver client webinars. • Establish an industry presence as an influential speaker and thinker; build relationships with journalists who cover the sector; and participate in vendor briefings and field press inquiries as necessary. • Support business development and prospect conversations as arranged by Forrester’s account leadership teams. • Fosters a leadership style that drives a culture of cross-team collaboration, mentorship, integrity and relentless, and positive pursuits.

• Lead the design, execution, and continuous improvement of the RCM audit approach • Establish and oversee internal and vendor-facing audit programs • Lead and govern call quality and performance review programs • Develop, standardize, and oversee RCM scorecards, KPIs, and performance frameworks • Own SOX compliance activities, including control design, execution oversight • Serve as a primary point of contact for Internal Audit and Compliance • Lead governance of payer portal access controls, offshore restrictions • Oversee payer contract validation and system configurations • Lead process improvement initiatives, defining future-state workflows

• Responsible for the design, testing, implementation, and administration of the Workday HRIS and other HR technologies • Maintain proper change management documentation to satisfy the company’s internal/external audit controls and compliance practices • Support twice-annual upgrades and annual HCM processes, such as performance, calibration, and compensation review • Maintain day-to-day HRIS operations across the modules to support system governance and performance • Provide ad-hoc support to business and end users via cases and tickets logged in Workday Help • Proactively monitor new features released by Workday and advocate for appropriate adoption plans • Triage, diagnose, and resolve issues originating from end-users, business process events, and integration events • Lead and manage assigned projects: plan, design, build, test, release, learn • Create and maintain end-user training documentation

• Under minimal supervision, the Population Health Clinical IS Senior Analyst is responsible for the design, implementation, optimization, support, and ongoing maintenance of Epic Population Health applications, including Healthy Planet, Compass Rose, registries, care gap workflows, ACO reporting, risk stratification, quality reporting, and value-based care initiatives. • The Senior Analyst serves as a subject matter expert for Population Health and collaborates closely with clinical, operational, quality, finance, analytics, and IT stakeholders to develop solutions that improve patient outcomes, support regulatory requirements, and advance organizational population health strategies. • The Senior Epic Population Health Analyst provides expert-level support, analysis, system design, testing, and optimization for assigned applications. • Responsibilities include identifying opportunities to improve care management workflows, care gap closure processes, patient outreach strategies, quality measure performance, risk adjustment initiatives, and value-based care programs. • The analyst serves as a lead resource on complex projects and organizational initiatives, including project planning, stakeholder engagement, requirements gathering, solution design, implementation, and post-go-live support. • This position is expected to proactively manage multiple projects simultaneously, develop and maintain application standards and documentation, mentor junior analysts, and establish best practices for system configuration and support. The Senior Analyst interacts professionally with executive leadership, physicians, clinicians, operational leaders, faculty, staff, vendors, and external partners while serving as a trusted advisor for Population Health technology solutions.