• PS attach across EMEA. • You are the commercial owner of services from RFP and initial deal scoping through close and into renewal. • Services scoping and proposals. • You partner with Account Executives, Solutions Engineers, and PS Architects, and Delivery Governance Leads to scope the right professional services engagement and validate delivery assumptions and feasibility before close, for each customer. • Customer journey alignment. • Partner-led services orchestration. • Pipeline management and forecasting. • Voice of the customer.

• Handle and convert incoming guest calls always meeting touchpoint expectations during guest interactions to close the sale. • Ensure compliance with GRSC call flow, touchpoints, and selling strategies. • Complete daily administrative routines (system logins, checklists, e mails, trainings). • Manage guest voicemails and conduct callbacks. • Monitor and manage property waitlists, including availability checks and guest callbacks. • Engage in extensive training modules (Back to Basics, OSHA, Security Awareness, property-specific training).

• Communicate DNOW objectives, business model, and technologies clearly within the customer organization at the upper levels. • Focus internally within the Branch and with customer executives to ensure a high degree of communication across a wide range of issues focused on customer satisfaction, including on-time delivery, product availability, problem resolution, solution creation and implementation, and process design and redesign. • Manages all facets of operations to insure all internal and external requirements for the area assigned are fulfilled • Facilitate and oversee all facets of revenue generation within assigned area. • Maximize financial results, and meet and exceed sales goals. • Cultivate and grow customer base and increase market share within region. • Manage and lead the team to provide excellent customer service to assigned group in specific area. • Supervise/direct branch managers and ensures daily duties are carried out. • Communicate effectively within the Region and Corporate; operations, support groups and management on activity, sales, opportunities and market information. • Ensures key metric performances are in place and actively being managed. • Maintains branch inventory levels which meet or exceed company guidelines which include on hand unit accuracy and total investment. • Ensure that effective processes are in place that communicate customer needs and delivery of Branch products and services. • Set metrics around performance, account management, training, and profit generating objectives for the Area Sales Team. • Resolve issues with quick responses and quality work. • Communicate and work with the other Area Sales Managers to ensure that there is a clear understanding of the customer’s plans and activities. • Facilitate a monthly Area meeting with the Area Sales and Operations Teams to ensure clarity around goals, issues, and opportunities. • Work with the Area Sales Team in building strategies to produce results and generate revenue around all Branch product solutions & offerings. • Conduct quarterly reviews with the Area Sales Team to ensure strict focus on opportunities, issues, action items, and personal development. • Maintain strict confidentiality according to internal policy from Area customers. • Special projects, as assigned.

• Make, obtain, and secure sales • Develop and maintain sales through product presentations and customer interaction on behalf of CORE clients as directed • Develop and maintain a Platinum Partner Portfolio of a minimum of 35 accounts by calling on them every 60 days at minimum • Make a minimum of 10 sales calls per week • Present a minimum of 3 clients on each sales call • Utilize CRM for planning & reporting sales activity, obtaining targets, objective planning, and self-management by entering all relevant information in real time and in accordance with all assigned deadlines • Work hand in hand with the Bid Team to identify opportunities and provide sales insights to our clients • Commodity utilization management (Goal of 80%+) • Drive bid compliance, increase consumption, and execute conversions at your assigned Platinum Partners • Visibility in the industry through shows, conferences, and meetings • Maintain and update operator profiles: Buyer contacts, priority, market segments, attributes, size, buying group affiliation, distribution channel, client competitive information, etc. • Manage administrative time in an effective manner. Preparing for and securing the necessary sales tools (samples, programs, POS, etc.) needed for a professional sales presentation • Support team effort as needed and requested by management via company sales meetings, food shows, vendor fairs and district sales meeting