• Develops, maintains, and enhances HR reports, dashboards, alerts, and automated workflows. • Builds automated reporting processes using Power Automate, Power BI, Power Query, SharePoint, and other analytics tools. • Creates HR dashboards and data visualizations using data from ADP Workforce Now, UKG Pro, and other HRIS platforms. • Automates recurring reports and alerts to improve efficiency, accuracy, and stakeholder visibility. • Ensures reports are accurate, timely, and delivered to appropriate stakeholders.

• Lead our technology and data resilience coverage, working across Forrester research teams, including the technology executive, technology strategy, and executive partner teams to develop a complete research portfolio that drives customer delight and revenue. • Develop a deep understanding of what Forrester clients require to be successful as technology executives and leaders. • Conduct primary research (interviews, surveys, briefings) into: 1) practices and trends across various technology resilience domains (technology, platforms, practices, and key partners) and 2) how resilience leaders deliver services to internal clients. • Use this research to help clients navigate resilience challenges by providing insights on the future of work, cost optimization, investment prioritization, and long-term technology strategy. • Conduct deep analysis of modern technology resilience across major platform domains including cloud platforms, mission critical SaaS, enterprise applications, AI systems, etc. • Create high-quality, actionable, analytically deep and fact-based research content throughout the year; i.e., write ~12 highly reports + create additional IP (tools, webinars, videos, etc.) per year. • Build visibility for his/her research and contribute to Forrester client communities and beyond. • Drive and lead key Forrester Waves and Landscape research in resilience and storage related domains. • Consult with clients to apply Forrester’s research in the context of their specific business environment and help solve their problems through inquiry, guidance, and advisory and consulting engagements. • Present at Forrester-sponsored and industry-related events and deliver client webinars. • Establish an industry presence as an influential speaker and thinker; build relationships with journalists who cover the sector; and participate in vendor briefings and field press inquiries as necessary. • Support business development and prospect conversations as arranged by Forrester’s account leadership teams. • Fosters a leadership style that drives a culture of cross-team collaboration, mentorship, integrity and relentless, and positive pursuits.

• Lead the design, execution, and continuous improvement of the RCM audit approach • Establish and oversee internal and vendor-facing audit programs • Lead and govern call quality and performance review programs • Develop, standardize, and oversee RCM scorecards, KPIs, and performance frameworks • Own SOX compliance activities, including control design, execution oversight • Serve as a primary point of contact for Internal Audit and Compliance • Lead governance of payer portal access controls, offshore restrictions • Oversee payer contract validation and system configurations • Lead process improvement initiatives, defining future-state workflows

• Responsible for the design, testing, implementation, and administration of the Workday HRIS and other HR technologies • Maintain proper change management documentation to satisfy the company’s internal/external audit controls and compliance practices • Support twice-annual upgrades and annual HCM processes, such as performance, calibration, and compensation review • Maintain day-to-day HRIS operations across the modules to support system governance and performance • Provide ad-hoc support to business and end users via cases and tickets logged in Workday Help • Proactively monitor new features released by Workday and advocate for appropriate adoption plans • Triage, diagnose, and resolve issues originating from end-users, business process events, and integration events • Lead and manage assigned projects: plan, design, build, test, release, learn • Create and maintain end-user training documentation