Role Description Mercier Consultancy Group is thrilled to present an exceptional opportunity for Italian-speaking professionals seeking an Italian-Speaking Transportation Customer Experts position in Greece. In this dynamic remote role based within Greece, you will serve as the primary point of contact for Italian-speaking customers within the transportation industry, delivering outstanding support across logistics, freight, passenger services, and transport operations. - Provide professional, timely, and empathetic customer support to Italian-speaking clients across all transportation-related enquiries, including bookings, shipments, routes, and schedules. - Handle inbound and outbound communications via phone, email, and live chat, ensuring every customer interaction reflects the highest standard of service within the transportation industry. - Assist customers with tracking shipments, resolving delivery delays, and coordinating with logistics and transport teams to ensure seamless end-to-end service. - Investigate and resolve complaints related to transportation services — including freight damage, missed connections, or incorrect billing — with professionalism and urgency. - Accurately log all customer interactions, case updates, and resolutions in the company's CRM system, maintaining meticulous records in line with transportation industry standards. - Liaise effectively with internal departments such as operations, dispatch, and logistics coordination teams to facilitate swift resolution of complex transportation queries. - Educate customers on available transportation services, company policies, pricing structures, and relevant regulatory information applicable to their region. - Contribute to team performance goals by consistently meeting or exceeding key performance indicators, including customer satisfaction scores and first-call resolution rates. Qualifications - Native or fluent Italian language skills — both spoken and written — are essential for this role; all customer communications will be conducted in Italian. - Valid EU passport (mandatory for employment eligibility). - Previous experience in customer service, ideally within the transportation, logistics, freight, or travel industry, is highly advantageous. - Strong communication, problem-solving, and conflict-resolution skills, with the ability to remain calm and solution-focused in high-pressure situations. - Comfortable working with digital tools, CRM platforms, and standard office software; the ability to learn new transport management systems quickly is a plus. - A proactive, customer-first mindset with excellent attention to detail and a genuine commitment to delivering outstanding service in every interaction. Benefits - Competitive Monthly Salary reflective of your experience and expertise in the transportation customer service field. - Fully Paid Training to equip you with all the knowledge and tools needed to excel in your role from day one. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package — including return flight, hotel accommodation upon arrival, and airport transfer — so your move to Greece is completely stress-free. - Monthly Performance Bonus rewarding your dedication and results within the transportation industry. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial stability and reward. - A supportive, multicultural remote working environment with clear career progression opportunities. - And Much More... How to Apply If you are a fluent or native Italian speaker with a passion for delivering exceptional customer experiences in the transportation industry, we want to hear from you. This is a rare and exciting opportunity to advance your career through one of the most sought-after Italian-speaking jobs in Greece, supported by a team and a company that is genuinely invested in your success. Click Apply Now to submit your application and take the first step towards an extraordinary new career with Mercier Consultancy Group — we look forward to welcoming you.

Role Description Mercier Consultancy Group is actively seeking passionate and driven Italian-Speaking Customer Experts For Automotive to join a prestigious international team based remotely within Greece. This is an outstanding opportunity for Italian-speaking professionals to build a rewarding career in the dynamic automotive industry, delivering exceptional customer support to Italian-speaking clients across a variety of automotive-related inquiries. Key Responsibilities - Serve as the primary point of contact for Italian-speaking customers, handling inquiries related to automotive products, services, vehicle specifications, and after-sales support via phone, email, and live chat. - Provide accurate, detailed, and professional information regarding vehicle features, maintenance schedules, warranties, and automotive service options to customers in Italian. - Assist customers with scheduling service appointments, coordinating with dealership networks, and tracking the progress of vehicle repairs or orders. - Manage and resolve customer complaints related to automotive purchases, leasing agreements, roadside assistance, and technical issues with empathy and efficiency. - Process customer requests, update account information, and accurately document all interactions within the company's CRM system in a timely manner. - Collaborate with internal teams, dealership partners, and technical departments to ensure seamless resolution of complex automotive customer cases. - Proactively identify opportunities to enhance the customer experience and communicate feedback and trends to the team leader to support continuous service improvement. - Stay up to date with the latest automotive product launches, service campaigns, and industry developments to deliver knowledgeable and confident customer support. Qualifications - Native or fluent Italian language skills (spoken and written) are essential for this role — all customer interactions will be conducted in Italian. - Valid EU passport or relevant documentation permitting legal residence and work eligibility (mandatory). - A genuine interest in or prior experience within the automotive industry, including knowledge of vehicles, automotive services, or related customer support environments. - Strong communication and interpersonal skills, with the ability to handle customer inquiries professionally, patiently, and with a solutions-oriented mindset. - Proficiency in English at a working level is advantageous for internal communications and training purposes. - Familiarity with CRM platforms, ticketing systems, or customer support tools is a plus; previous customer service experience in any industry will be highly regarded. - Self-motivated, organized, and comfortable working in a remote environment within Greece while adhering to performance standards and team goals. Benefits - Competitive Monthly Salary reflective of your experience and expertise in the automotive customer support field. - Fully Paid Training to ensure you are equipped with all the automotive product knowledge and tools needed to excel in your role. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation — to make your move to Greece seamless and stress-free. - Monthly Performance Bonus rewarding your dedication, results, and commitment to outstanding customer service. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and reward beyond the standard package. - Supportive and inclusive multicultural team environment where your growth and wellbeing are genuinely valued. - And Much More — including career advancement opportunities within Mercier Consultancy Group's expanding international network. How to Apply Are you ready to accelerate your career in the automotive industry while enjoying everything that life in Greece has to offer? This is your moment. Click Apply Now to submit your application for the Italian-Speaking Customer Experts For Automotive position in Greece, and a dedicated member of the Mercier Consultancy Group talent team will be in touch to guide you through every step of the process. We warmly welcome applications from all qualified Italian-speaking candidates and look forward to helping you take the next great step in your professional journey. Your future starts here — with Mercier Consultancy Group.

• Moderate reviews and comments on the client’s apps and platforms, ensuring content adheres to brand guidelines and policies. • Analyze user feedback to make informed decisions about moderating or escalating issues in a timely manner. • Actively monitor and engage with customer reviews, comments, mentions (and more) across different platforms, with strong judgment, context awareness, and the right brand tone, while providing clear and helpful responses about the client’s products. • Respond to potential customers via public responses, chat, email, direct messages, and app store review sections. • Quickly identify trends or issues within customer communications (whether text, memes, or media) and stay updated on current social media and app store lingo and share them with the team. • Work closely with the client to ensure their app communities are safe and align with brand values and user guidelines. • Maintain regular communication with your manager to address questions, resolve issues, and provide updates. • Addresses public and private customer care issues across social.

Role Description A Remote Technical Service Trainer within our manufacturing organization that builds heavy, off-road equipment used in the forestry industry, is responsible for delivering training programs to employees and/or customers and equipment dealership staff. The Trainer will provide virtual, in-class or hands-on training and will be tasked with planning and preparing instructional materials and resources, establishing and managing a positive learning environment, and instructing and evaluating students. Job Duties - Design, develop, maintain and deliver in-house training programs. - Conduct training needs analyses, ensuring all compulsory compliance needs are met. - Maintain a strong knowledge of legislative and product changes that are upcoming to proactively begin developing or modifying training programs. Skills and Experience - Proficiency in presenting information in a clear and engaging manner to both small and large groups. - Ability to build rapport and work well with diverse groups of people. - Must be able to adapt to a changing work environment, competing demands and able to deal with frequent change, delays or unexpected events. - Effective English communication skills (both written and verbal) with a pleasant and professional attitude. - Must be a highly motivated, service and team-oriented individual with a high level of initiative, resourcefulness and attention to detail. - Strong organization, time management, teamwork and teambuilding skills. Qualifications - Previous experience delivering training to employees in the manufacturing industry, specifically in the areas of Machine operation, including education on new product features, troubleshooting and repair. - Possess mechanic or millwright license, Engineering diploma or degree or similar education is an asset. - Strong understanding of hydraulic, electrical, electronic, mechanical, diesel and after treatment systems. - Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions. - Proficient in MS 365 including Outlook, Word and Excel. - Valid Passport, up-to-date vaccination status and ability to travel - worldwide and on short notice. - Required to travel locally and internationally. - Bilingual (English / French, Russian, Spanish, or Portuguese) is a strong asset. Benefits - Family-Oriented Company: Lots of social events, BBQ’s, pizza parties and more! - Competitive Wages and Profit Sharing: In addition to competitive wages, we celebrate our financial success together through profit sharing. - 401k Matching Program: Retirement planning? We’ve got your back! - Skills Development and Training Reimbursement: An opportunity to self-identify industry-related learning opportunities available for pre-approval and repayment. - Company-Paid Healthcare Benefits and EAP: Your well-being matters. Our healthcare benefits go beyond prescriptions and medications. Take advantage of massages, physiotherapy, vision coverage and more! Plus, our Employee and Family Assistance Program (EAP) offers many exciting free programs. Company Description We're more than just a company – we're a tight-knit family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We believe in fostering a safe, encouraging and collaborative environment where your contributions and talents are valued and supported.