• Define and instrument the GTM bowtie model across the customer lifecycle from lead awareness to activation • Partner with Sales and Post sales operations to drive the GTM planning cycle: capacity models, territory design, quota setting, coverage strategy across US and international markets • Measure forecast accuracy and pipeline predictability for the executive team in partnership with Sales Ops leaders • Partner with Marketing, Finance, and Post-Sales Ops to ensure seamless revenue handoffs • Deliver actionable insights on AE productivity, conversion rates, and deal velocity • Partner with Finance and Data leaders to build and deliver executive reporting to ensure business leaders understand revenue drivers, product adoption, expansion levers, and churn risk areas

Role Description Serves as a strategic revenue cycle leader responsible for improving financial performance, identifying risk, strengthening accountability, and driving sustainable revenue cycle solutions across an assigned portfolio of Home Health and Hospice agencies. Partners with agency leadership, Service Center teams, and RCM leadership to remove barriers, promote best practices, and support world-class revenue cycle performance. Duties & Responsibilities - Monitor portfolio performance and key revenue cycle metrics, including collections, AR aging, DSO, bad debt, unbilled revenue, ghost AR, denials, and payer performance. - Identify revenue cycle risks, trends, barriers, and improvement opportunities; partner with agency leadership to develop and execute action plans. - Partner with Executive Directors, Billing teams, operational leaders, Service Center teams, payors, and other stakeholders to strengthen performance and achieve organizational goals. - Provide front-line support to Billers, Billing Managers, Executive Directors, and agency staff on day-to-day AR questions, acquisition training, revenue cycle best practices, and performance improvement opportunities. - Maintain working knowledge of payor contracts, reimbursement methodologies, Medicare, Medicaid, managed care, and regulatory requirements affecting Home Health and Hospice reimbursement. - Connect agencies with appropriate Service Center resources and subject matter experts while promoting clear ownership, direct partnership, and timely barrier resolution. - Provide tools and resources to help agencies monitor revenue cycle processes, track issues, support standard work, improve workflow consistency, and strengthen operational readiness. - Participate in cluster, market, and organizational meetings to identify systemic barriers, share best practices, and support enterprise-wide revenue cycle initiatives. - Maintain proficiency in revenue cycle systems and protect patient, employee, and organizational information in compliance with company and regulatory requirements. Qualifications - Minimum of three years of healthcare revenue cycle, billing, collections, or accounts receivable leadership experience, preferably in Home Health and/or Hospice. - Strong knowledge of Home Health and Hospice billing, reimbursement methodologies, revenue cycle best practices, and Medicare, Medicaid, managed care, and commercial payor requirements. - Ability to analyze metrics, identify trends and risks, exercise independent judgment, and develop effective performance improvement strategies. - Strong leadership, coaching, communication, relationship-building, problem-solving, facilitation, negotiation, and collaboration skills. - Ability to manage multiple priorities and work effectively with agency leaders, operational teams, Service Center personnel, payors, and external partners. - Experience supporting acquisitions, operational transitions, onboarding, billing team training, or large-scale process improvement initiatives preferred. - Proficiency with EMR, revenue cycle, reporting, and payor portal systems, including WellSky, HCHB, Waystar, Esolutions, ECW, or similar platforms. Company Description The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees, and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com .

• Support the revenue organization across reporting and analytics production, Deal Desk operations, and Salesforce data quality. • Produce and maintain weekly, monthly, and quarterly KPI reporting packages, dashboards, and workbooks. • Build, maintain, and validate Salesforce reports and dashboards; support Tableau reporting needs. • Perform reporting QA, variance checks, and data validation. • Support Deal Desk queue management and opportunity review in Salesforce. • Assist with renewal, amendment, cancellation, and closed-won operational processes. • Document mission-critical RevOps and Deal Desk processes. • Help identify recurring issues and manual tasks that should be documented, standardized, or automated.

• Establish and run the Rhythm of Business (RoB) for the Commercial organization, driving operational excellence and strict rigor across all field operations. • Manage the weekly, monthly, and quarterly cadence of commercial and renewals team activities, including QBRs, forecasting, planning, and opportunity management. • Ensure assigned Commercial and Renewals objectives are completed accurately and on time, aggressively monitoring the sales organization’s compliance with CRM data standards and process rigor. • Act as a trusted advisor to the Global VP of Commercial and Sales leadership, shaping GTM strategy and supporting the global Product-Led Growth (PLG) motion. • Represent the Commercial and Renewals business requirements in key cross-departmental initiatives, ensuring tight alignment between overarching business strategy and day-to-day operational processes. • Strategize and enable the development of global standards, policies, and procedures to streamline operations for a high-volume, transactional sales environment. • Optimize the end-to-end renewals lifecycle to actively improve customer retention rates, mitigate churn, and drive sustainable growth and expansion across our expansive long-tail business. • Leverage historical trends, pipeline coverage data, and deal-specific knowledge to guide leaders during forecasting, driving highly predictable outcomes. • Analyze customer health and consumption data to understand potential downgrade risks, collaborating with cross-functional teams to identify and operationalize new methods to drive risk mitigation strategies. • Build repeatable, complex analyses and operational models (using Excel/Google Sheets) that synthesize vast datasets to identify trends, consumption patterns, and product adoption. • Manage and optimize reporting packages for team effectiveness, conducting rigorous metrics reviews with sales management to improve productivity and actionability. • Lead projects focused on simplifying workflows, optimizing the CRM (Salesforce) experience, and driving efficiency throughout the Commercial and Renewals organization.