Role Description The Field Operations Specialist is a part of Turf Tank's Operations department and will report to the Regional Field Operations Manager. The FOS's main function will be to teach and support new/existing customers in the region on how to properly operate and maintain our robots. This role emphasizes precision, consistency, and adherence to Turf Tank standards, with direction and oversight provided by the Field Operations Manager. This role ensures successful robot deployments, consistent customer experiences, and reliable day-to-day field execution. What You'll Do - New Customer Onboarding - Lead on-site robot setup and user training following Turf Tank’s standardized processes. - Ensure each onboarding meets quality benchmarks for configuration, training, and customer readiness. - Provide clear training and supporting resources to build user confidence. - Territory Maintenance - Complete on-site service requests and follow-up visits as assigned by the Field Operations Manager. - Provide timely technical troubleshooting in the field, escalating complex issues through the Field Operations Manager or Support team. - Document work completed and communicate feedback to the Field Operations Manager for continuous improvement. - Customer Support - Assist during peak seasons by supporting the Robot Support team with overflow requests. - Follow established checklists, processes, and standards to ensure consistency across all deployments. - Provide input to the Field Operations Manager on opportunities to refine onboarding quality or improve training materials. Qualifications - Experience in technical field service, installation, or training roles. - Strong communication and instructional skills. - Technical aptitude with robotics, software, and problem-solving. - A customer-focused but process-driven approach, prioritizing quality and consistency in onboarding. Requirements - Overnight travel is required up to 80% of the time. - Day travel is required up to 90% of the time. - Work remotely. - Possess and maintain a valid driver’s license with a clean driving record. - Must pass an MVR and drug screen before the start date. - Maintain eligibility for Turf Tank's fleet insurance. Physical Requirements - Work outdoors (up to 8+ hours). - Lift 50 lbs. - Perform work while standing, stooping, or squatting. - Work above the shoulder and below knee heights. - Sit or stand for extended periods (up to 8+ hours).

• Build, document, and maintain end-to-end SOPs for payer contracting, enrollment, and credentialing workflows • Design quality controls and error-catching checkpoints to reduce rework • Identify bottlenecks in the expansion pipeline and drive cycle-time improvements • Keep enrollment and contracting trackers up to date and escalate blockers with proposed solutions • Conduct persistent follow-up with payers to confirm application receipt and resolve deficiencies • Prepare, submit, and track payer contract applications for health plan partnerships and service lines • Serve as a quality and productivity coach for offshore enrollment team members • Assist Sr. Manager with onboarding offshore contributors on payer processes and tools • Collaborate with RCM and payer strategy/business development teams

• Build, QA, and deploy campaign assets (emails, landing pages, forms, and event promotions) using Marketo program templates and tokens. • Configure and execute campaigns according to documented processes and best practices. • Manage campaign execution workflows in Asana—managing tasks, timelines, dependencies, and status updates. • Proactively communicate risks, resolve blockers, and ensure campaign milestones stay on track. • Maintain strict QA standards across all campaign assets prior to launch to ensure flawless execution and proper audience targeting. • Review campaign results and identify opportunities to improve campaign execution. • Utilize AI tools to streamline execution tasks, support QA, and improve delivery speed.

Title: Operations Assistant Location: Remote - Kansas City, MO Department: Full-Time Job Description: About Heritage Vet Partners Heritage Vet Partners (HVP) is one of the fastest-growing rural veterinary networks in the country, with practices spanning the Midwest, Plains, and beyond. We are building a community of rural veterinary practices dedicated to preserving the rich legacy and culture established within each individual practice — partnering with veterinarians to support their businesses while enriching their professional and personal lives. Our vision is to be the leader in rural veterinary practice, delivering sustainable, collaborative, and innovative animal health solutions across all species, securing the future of rural veterinary practice for generations to come. Everything we do — including how we build our team — is guided by that purpose. About the Talent & Development Team The Talent & Development (T&D) team is the engine behind HVP’s people strategy. We recruit the veterinarians and professionals who make HVP practices thrive, build the student pipeline that will sustain rural veterinary medicine for generations, and invest in the mentorship and professional development programs that make HVP a place where people choose to not only stay, but also have the opportunity to thrive. Role Overview The Operations Assistant supports the Director, Recruiting & Retention, with the operational and administrative work that keeps the T&D team running. This is a detail-driven, task-oriented role for someone who takes pride in keeping things organized, follows through without being reminded, and brings genuine curiosity to learning new tools and systems. You will work directly with the Director and serve as the administrative backbone of the team — freeing up capacity for the strategic talent acquisition, student programming, and employer brand work that drives HVP’s growth. For the right person, this role is an excellent career development opportunity: HVP is growing quickly, and the T&D team will grow with it. A note on growth: HVP’s pace of growth means this team will expand. We are looking for someone who wants to grow with us — someone for whom this role is a starting point, not a ceiling. What You’ll Do Data Entry & System Maintenance - Maintain and update records across HVP’s Smartsheet system: student profiles, candidate pipeline, open requisitions, externship tracker, and practice data; participate and help facilitate a smooth transition when integrating new systems - Ensure data accuracy and completeness; flag discrepancies and follow up to resolve missing information - Support compliance tracking for student program requirements (agreements, onboarding forms, and prerequisite documentation) - Run routine reports and pull data as requested by the Director Administrative Coordination - Track action items from team calls and internal meetings; send follow-up correspondence and confirmations - Help coordinate conference and event logistics: registrations, hotel blocks, booth shipping, badge management, and RSVP tracking across multiple annual events - Manage scheduling for candidate interviews, externship rotations, and intern check-ins - Draft and send routine communications on behalf of the Director: scheduling confirmations, candidate follow-ups, and practice manager outreach emails Marketing & Content Support - Coordinate and partner with HVP’s internal Marketing Specialist to ensure consistent branding across all initiatives - Assist with social media coordination: scheduling posts, monitoring engagement, and supporting job ad campaigns across platforms - Support conference and event materials: coordinating print requests, tracking deadlines, and routing approvals - Help maintain the HVP career-facing digital presence by coordinating website update requests and content routing General Team Support - Provide day-to-day administrative support to the Director and additional cross-functional teams as needs evolve - Assist with special projects and research as assigned - Bring a proactive mindset: recognize needs and act when appropriate What We’re Looking For Required - Associate’s degree or equivalent combination of education and work experience - Strong working knowledge of Microsoft Office 365 applications (Outlook, Teams, Word, Excel, SharePoint) - Comfort with AI-assisted workflows and a genuine curiosity about using technology to work more efficiently - Familiarity with common social media platforms (LinkedIn, Facebook, Instagram) from both a personal and professional perspective - Exceptional attention to detail — you notice potential errors and take pride in getting things right - Strong follow-through — you keep multiple tasks moving without letting details slip - Clear, professional written communication - Ability to work independently in a remote environment with minimal supervision Preferred (not required — we’ll train the right person) - Experience with Smartsheet or a comparable project management or data tool - Familiarity with HubSpot or another CRM platform - Exposure to a veterinary clinic, agricultural, or animal health environment - Prior experience in recruiting, HR, or talent-related administrative role Who Thrives Here HVP’s values are Team First, Earned Trust, Straightforward Integrity, Balanced Dedication, Everyday Excellence, and Elevate Performance. The person who succeeds in this role displays these values in how they work: they show up for the team, they do what they say they’ll do, they communicate directly, and they hold themselves to a high standard even when no one is watching. Rural veterinary medicine is a world worth caring about. You don’t need a veterinary background to thrive here — but you should be genuinely interested in the mission and motivated by work that matters. What We Offer - Full-time schedule – 35-40 hours per week, fully remote - $20–$25/hr commensurate with experience - Direct access to and mentorship from senior leadership - A front-row seat to a high-growth organization doing meaningful work in rural veterinary medicine - Real ownership of your work - Opportunity to develop as the team grows