A DP World Company
Dynamics 365 CRM Solution Architect
Location
New Jersey
Posted
14 hours ago
Salary
0
Seniority
Lead
Job Description
Dynamics 365 CRM Solution Architect
SYNCREON
• Define end-to-end CRM solution architecture for Dynamics 365 CE implementations. • Lead discovery workshops, requirement gathering sessions, and fit-gap analysis. • Translate business requirements into scalable functional and solution designs. • Create solution blueprints, architecture diagrams, and implementation roadmaps. • Provide architectural governance throughout the project lifecycle. • Design and implement: o Lead Management o Opportunity Management o Account & Contact Management o Sales Forecasting o Sales Pipeline Management o Territory Management o Quote-to-Order Processes o Sales Insights and AI-Driven Selling • Design customer engagement strategies utilizing: o Customer Segmentation o Customer Journeys o Email Marketing o Campaign Management o Event Management o Lead Nurturing o Marketing Automation o Customer Insights and Analytics • Architect solutions for: o Case Management o Omnichannel Engagement o Knowledge Management o SLA Management o Customer Self-Service Portals o Customer Service Copilot o Contact Center and Agent Productivity • Drive adoption of: o Power Apps o Power Automate o Dataverse o Power BI o Copilot Studio o AI Builder • Design low-code solutions extending D365 CRM capabilities. • Define integration patterns with ERP, Finance, HR, eCommerce, and third-party applications. • Design integrations using: o Azure Integration Services o Logic Apps o Service Bus o APIs o Dataverse • Develop data migration and master data management strategies.
Job Requirements
- Bachelor's or Master's degree in Computer Science, Information Systems, Business, or related field.
- 12+ years of overall IT experience.
- 7+ years of Dynamics CRM/D365 CE implementation experience.
- Minimum 3 full lifecycle Dynamics 365 CRM implementations.
- Strong expertise in:
- o D365 Sales
- o D365 Marketing / Customer Insights - Journeys
- o D365 Customer Service
- Strong understanding of CRM business processes, customer lifecycle management, and digital transformation initiatives.
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