Account Associate- Commercial Insurance
Location
United States
Posted
10 days ago
Salary
$45K - $65K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Account Associate- Commercial Insurance
Insurance Office of America
Role Description Assist the account team in completing day-to-day administrative tasks, recurring customer service tasks, and meeting performance requirements regarding production and quality. Ensure no liability associated with errors or omissions occurs. - Team Support: Assist in directing day-to-day activities of Team Support/Receptionist and Account Assistant. - Office Support: Assist with general office tasks and administration. - Policy Processing: Handle endorsements, audits, cancellations, reinstatements, policy releases, check requests, invoices, finance agreements, summaries, loss runs, MVRs, ID cards, certificates, and binders. - Task Management: Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows. - Data Management: Maintain accurate and up-to-date data in agency systems. - Activity Monitoring: Ensure timely completion of tasks and activities. - Communication: Keep the account team informed of workload status and any issues. - Service Excellence: Provide proactive and responsive service. - Performance Monitoring: Ensure productivity and quality standards are met. - Promote Culture: Participate in team building and promote a positive work environment. - Continuous Improvement: Seek and adopt best practices. - Compliance: Stay updated on company policies and procedures. - Professional Development: Enhance technical skills and industry knowledge. - Relationship Building: Foster positive relationships with colleagues and leadership. - Champion IOA Values: Demonstrate integrity and leadership. Qualifications - 2+ years of industry experience, OR 5+ years of related experience in customer service - Thorough knowledge of insurance brokerage and client needs - Required active licensing - Strong analytical, problem-solving, and decision-making skills - Exceptional customer service, communications, multitasking, and organizational skills - Proficiency in MS Office (Outlook, Word, Excel) - High School Diploma (or equivalent) Benefits - Competitive salaries and bonus potential - Company-paid health insurance - Paid holidays, vacations, and sick time - 401K with employer match - Professional growth and career progression opportunities - Respectful culture and work/family life balance - Community service commitment - Supportive teammates and a rewarding work environment Company Description
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