Role Description Mercier Consultancy is recruiting a Portuguese-speaking Customer Service Representative on behalf of a leading international company in the tobacco industry. If you are passionate about customer service and want to work in an international environment, this is a unique opportunity to grow your career while living in one of Europe's most attractive destinations. As a Portuguese speaking Customer Service Representative, you will be the first point of contact for customers, providing professional support via phone, email, and chat. You will handle customer inquiries, provide information about services, and ensure an outstanding customer experience. Key Responsibilities - Provide customer support via phone, email, and live chat. - Handle inquiries related to products, orders, deliveries, and after-sales services. - Resolve customer issues quickly, professionally, and efficiently. - Accurately document customer interactions using internal systems. - Collaborate with other departments to ensure timely issue resolution. - Meet quality and customer satisfaction targets. - Follow company procedures and comply with all applicable regulations. Qualifications - Native or fluent Portuguese (C2 level). - Good English communication skills (B2 level or above). - Excellent communication and interpersonal skills. - Strong problem-solving abilities with a customer-focused mindset. - Good computer skills. - Previous customer service experience is an advantage but not essential. - Minimum age requirement 21+. Benefits - Fully Paid Relocation Package. - Competitive monthly Salary. - Monthly Performance Bonus. - Fully Paid Training. - Health Insurance. - 2 Extra Salaries Per Year. - And Much More... Company Description Relocating to Greece means more than starting a new job—it means embracing an incredible lifestyle. With more than 300 days of sunshine each year, breathtaking beaches, crystal-clear waters, and a relaxed Mediterranean way of life, Greece offers an exceptional quality of life. Spend your free time exploring the historic streets of Athens, enjoying the vibrant waterfront of Thessaloniki, discovering beautiful islands, or experiencing the country's world-famous hospitality and Mediterranean cuisine. Greece offers an excellent work-life balance, a competitive cost of living compared to many other European countries, and endless opportunities to travel, enjoy outdoor activities, and meet people from around the world. If you're looking to build an international career while experiencing life in one of Europe's most beautiful destinations, apply today with Mercier Consultancy and begin your next adventure in Greece!

• Deliver outstanding customer support via phone calls and emails • Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting • Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users • Document issues, resolutions, and troubleshooting steps accurately in the system • Escalate complex or unresolved issues to the appropriate teams when needed • Handle sensitive customer data with care and security • Communicate with developers and cross-functional specialists.

• Inbound/Outbound Calls • Deliver the highest level of customer service experience consistently • Manage customer accounts and provide technical support • Application Data Entry • Online chat inquiries as assigned • Interpret and follow defined procedures and policies • Creative problem-solving skills • Flexibility and adaptability to changing projects and updates • Time and task management (multitasking and task prioritization) • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams • Adhere to regulated guidelines for communications via all channels

• Inbound/Outbound Calls • Deliver the highest level of customer service experience consistently • Manage customer accounts and provide technical support • Application Data Entry • Online chat inquiries as assigned • Interpret and follow defined procedures and policies • Creative problem-solving skills • Flexibility and adaptability to changing projects and updates • Time and task management (multitasking and task prioritization) • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams • Adhere to regulated guidelines for communications via all channels