• Lead and develop a high performing management team across scientific implementation and regional delivery. • Build a culture of accountability, collaboration and continuous improvement. • Develop an organisation capable of supporting both established Platform implementations and next generation Luma solutions. • Build management capability and succession across the region. • Own regional services bookings, revenue, utilisation, margin, forecasting and delivery predictability. • Partner with Sales, PreSales, Support and Customer Success to shape, scope and govern services engagements. • Act as the senior Professional Services leader for strategic EMEA customer engagements. • Ensure programmes consistently deliver quality outcomes, customer value and commercial success. • Develop scalable delivery capacity through offshore teams and strategic partners.

• Build and lead the pharmacovigilance (PV) function at Immuneering • Oversee safety data management & reporting including ICSR processing and regulatory submissions • Establish formal signal detection and risk management processes • Collaborate with cross-functional teams including Clinical Operations and Regulatory Affairs • Manage vendor relations and ensure compliance with safety data obligations • Foster a culture of patient safety and prepare/manage a PV department budget

Role Description The Director of Operations – Integrated Sleep Care is responsible for driving organizational growth through process improvement, technology optimization, provider engagement, and scalable operational infrastructure. This position works collaboratively across Clinical Services, Revenue Cycle, Credentialing, Information Technology, Human Resources, Compliance, Business Development, and Executive Leadership to ensure Integrated Sleep Care continues to provide high-quality, patient-centered virtual sleep medicine services. Qualifications - Minimum of three (3) years of progressive healthcare operations and management experience - Demonstrated success managing client relationships, onboarding and integration, and cross-functional operational initiatives - Proven experience developing and managing operational metrics, budgets, performance improvement initiatives, and customer success strategies that drive quality, efficiency, and organizational growth - A bachelor’s degree in business administration, Health Administration, or relevant experience Requirements - Lead complex operational initiatives from strategic planning through implementation - Develop scalable operational workflows that improve quality, efficiency, patient access, and provider satisfaction - Analyze operational, financial, and clinical performance data to drive informed decision-making - Build strong collaborative relationships with customers, physicians, and administrative leaders - Develop high-performing teams through coaching, accountability, and leadership development - Manage competing priorities in a fast-paced, high-growth healthcare environment - Drive continuous improvement through Lean thinking, workflow optimization, and performance management - Communicate effectively with customers, physicians, external partners, and team members - Lead organizational change while maintaining employee engagement and operational stability - Interpret financial reports, budgets, productivity metrics, and key performance indicators - Utilize healthcare information systems, EMRs, business intelligence tools, and Microsoft Office applications, including advanced Excel, Smartsheet and PowerPoint Benefits - Identify, design, and implement operational improvements and best practices to ensure standards and workflows are standardized across physician practices, enabling timely, efficient, and high-quality patient care - Lead onboarding new practices by developing and executing comprehensive transition plans, coordinating cross-functional implementation activities, providing leadership training, and ensuring alignment with organizational standards, operational best practices, and quality expectations - Primary operational liaison for assigned clients, proactively addressing service issues, communicating program performance, leading business reviews, and collaborating with internal teams to ensure high levels of client satisfaction, retention, and growth expectations are met - Develop, monitor, and deliver operational, clinical, and performance reports to clients and executive leadership, providing meaningful insights, key performance indicators (KPIs), outcomes, service-level metrics, and recommendations for continuous improvement - Establish and monitor operational dashboards and key performance indicators to drive accountability, measure organizational performance, and support strategic decision-making - Lead, mentor, and develop operational teams while fostering a culture of accountability, collaboration, innovation, and continuous improvement Company Description Pivotal Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability. - Affirmative Action Plans for Minorities and Women, Individuals with Disabilities, and Protected Veterans are available for inspection by appointment with Human Resources during regular business hours - Individuals with disabilities who need accommodation may contact Brenda Underwood, HR Director, at (864) 272-1843 or TTY 711 (Relay) - This employer participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Matter. You partner with functions and business units to develop roadmaps and to plan agreed-to outcomes. In this role, you ensure that commitments are met, and serve as the point of contact for Mondelēz International Digital Services. How you will contribute You will be the lead contact for the defined processes used by the shared services team and/or third-party suppliers. In this role, you will drive internal and external continuous improvement initiatives to introduce external insights and best practice experiences. In addition, you will lead projects, business consultancy efforts and operational processes, ensuring that key performance indicators and performance management targets are met and that best practices are shared. What you will bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in: - Shared services in a global environment - Building and maintaining effective partnerships with internal stakeholders and suppliers - Customer service and effectively leading relationships with demanding customers - Communicating effectively, organizational, problem-solving, analytical and multi-tasking skills - Operating effectively in a changing environment and using initiative and personal resourcefulness to proactively manage contingency or "emergency" situations - Using data to make recommendations and decisions - Key performance indicators, managerial reporting, forecasting and budgeting More about this role You will work with all functions and partner with the SEA markets to help their teams transform into a Digital first organization. You will steer the delivery of the strategy by leveraging the global Mondelēz Digital Services (MDS) organization - governing high value projects and ensuring executional excellence. The individual must be a capable manager who is confident and experienced in leading different aspects of IT management and solution domains. You are expected to be a thought leader, capable of optimizing current efforts and bringing new insights through a mixture of innovation and broad, creative thinking. Main Responsibilities - Understand and consolidate various Technology services delivered by global teams and ensure the key ones land well for the concerned Business functions. - Understand the Business drivers and ongoing execution to fit in technology programs - Manage the annual SEA BU budget planning and ensure investments are in high return areas. - Provide thought leadership on a market level, leveraging knowledge of trends and culture to become the go-to resource for Digital and Technology. Evangelize Digital transformation, adoption and Analytics across the organization. - Lead and direct vendor/ agencies for local/ legacy solutions including Websites, apps and local sales solutions - Be the steward for organization Data at the leadership level and ensure appropriate governance are followed in managing and protecting data assets - Coach business teams in running proof of concepts and experiments with new tech with the right guardrails - Guide recommendations for infiltrating new and emerging platforms and charter first-time, innovative tactics to create best-in-class digital experiences for all key stakeholders - employee, customers and consumers - Partner with HR head to elevate Digital capabilities across different levels in the organization - Partner with head Legal counsel in driving greater cyber security and data privacy practices - Work with other Business Unit MDS leads and functional experts in the global digital organization to ensure prioritization and delivery of the SEA BU agenda - Champion data-led thinking within the organization so that we keep evolving Analytics and AI/ML capabilities - Stay connected with external industry and internal global teams to bring in outside-in views and benchmarks on Digital/ Technology trends - Support in the hiring and Coaching of early career recruits and fresh talent Career Experiences Required & Role Implications - BE/MBA Degree - Tech leadership roles - Head of IT for multiple markets within SEA. Has experience in running large enterprise wide IT projects and leading technology in business projects - Strong understanding of Sales & Marketing technologies. - Worked on 2 of the 3 business functional domains in CPG - Sales, Marketing and Supply Chain - Ability to drive projects from conception to completion - Must possess approximately 16+ years of any combination of experience that demonstrates a commanding knowledge of IT - project management, Infrastructure, Solution management, Architecture, Innovation - Must be a strong communicator - written and oral Leadership Competencies: - A passion for Technology and its impact on business and work - Innovative thinking - solution mindset - Ability to frame a transformation agenda rooted in organization / people behaviors - Execution discipline - following through, setting a focused strategic agenda, ensuring the highest level of excellence and delivering results - Exhibits organizational agility, creativity, and intellect - Committed to driving measurable business impact - Highly collaborative and the ability to influence cross-functional teams and external agencies to realize the marketing aspirations of the brands - Strong professional relationships with colleagues and vendors Functional competencies required: - A genuine passion for New technologies and value it can create for our business - Experience in running Agile teams and coaching them - Strong understanding of Analytics domain especially AI/ML and Big data - Translate Digital strategies into persuasive communication, innovation and Projects/ platforms - Drive impact through relevant touchpoints that drive business - Fluent and demonstrated world-class capability to guide and build organizational competency, leading through influence - Strong team leader, balance of strategic & strong analytical thinking, excellent presentation skills, and experience managing and coaching teams in a matrixed organization and a rapid growth environment Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy Business Unit Summary Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like Oreo and Tiger biscuits, Kinh Do mooncakes, Jacob's crackers, Cadbury Dairy Milk chocolate, Tang powdered beverage, Halls candy and Eden cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Relationship Management Global Business Services