We are looking for a responsible Virtual Assistant to handle crisis response and perform a variety of administrative and clerical tasks remotely. The primary duty of the Virtual Assistant will be to support our crisis intervention hotline by managing incoming calls, providing immediate assistance, and directing individuals to appropriate resources. This role requires excellent communication skills, patience, empathy, and the ability to work effectively under pressure. Answer and manage crisis hotline calls, providing immediate support and assistance. Triage and assess the needs of callers to provide appropriate crisis intervention. Connect callers with the relevant resources, including scheduling appointments with clinicians or referring to emergency services. Document all calls and interventions accurately in the EHR system. Organize and schedule follow-up appointments and check-ins as needed. Plan and prepare detailed reports on hotline activities and interventions. Write and distribute emails, correspondence memos, letters, and forms related to crisis management. Develop and maintain a digital filing system for confidential records and reports. Update and maintain hotline policies and procedures, ensuring they are accessible to all staff. Provide administrative support to the crisis intervention team and other departments as needed. Act as the point of contact for internal and external clients regarding crisis intervention services. Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.

This role involves providing exceptional customer service and support to clients at AO Globe Life. Manage Inbound Communications: Answer incoming calls and emails, addressing customer questions, requests, and issues with professionalism and care. Consult on Customer Success: Advise customers on how to leverage our products and services based on their unique needs, ensuring they have the right solutions. Maintain Product Expertise: Serve as a trusted product expert by keeping your knowledge accurate, up-to-date, and strategic. Resolve Customer Pain Points: Address complaints and concerns with effective, positive solutions that enhance customer satisfaction. Build Lasting Relationships: Foster enduring, trust-based relationships by consistently delivering above-and-beyond service.

This role involves providing one-on-one support in clients’ homes and communities to help individuals with intellectual and developmental disabilities (I/DD) live safely, independently, and with dignity. Support behavioral, social, and vocational skill development Assist with recreational and community activities Follow treatment plans and document progress Provide companionship and respite care Submit documentation and payroll on time Participate in ongoing training Assist with personal care needs as required Work independently in home and community settings

Remote, Nationwide – Seeking Enrollment Specialist Everybody Has A Role To Play In Transforming Healthcare At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare’s most pressing challenges from the inside. Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done. Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you. The Opportunity Support the Reimbursement and Application Support departments by completing research, enrollment, and monitoring submission for follow up to convert payments and explanation of benefits to electronic funds transfer (EFT) and electronic remittance advice (ERA). Maintain a detailed record of submissions, status of enrollments, and effective dates. Support Reimbursement by acting as a liaison between internal and external partners by participating in meetings, conference calls, contacting payers via phone, email, and website portals. Maintain Administrative access to website portals for enrollments, access to explanation of benefits (EOB), and electronic remittance advice (ERA). Collaborate with Client Service Managers on enrollment for new TIN/Site start-up. Utilize Vituity’s various systems to monitor incoming electronic remittance files. Identify missing remittances and work with Application Support and clearinghouse to resolve issues. Collaborate with Reimbursement Leadership to identify and resolve file issues Required Experience and Competencies 2+ years of healthcare billing experience required. Thorough understanding of RCM billing and reimbursement operations required. Associate degree in Business, or related field preferred. Experience in project Management preferred. Knowledge of working with a clearinghouse, claims billing, electronic remittance files preferred. Demonstrate critical thinking, problem-solving and analytical skills Demonstrate excellent customer service skills, by establishing and maintaining relationships, act as a liaison between internal and external colleagues, partners and vendors. Strong verbal and written communication skills. Must have strong organizational and time management skills. Ability to use multiple Vituity systems and understand their connections and impact Computer skills including Microsoft Suite, with intermediate Excel knowledge. Ability to analyze new or ambiguous information, define the issue or problem, and propose a solution. Ability to effectively prioritize work and execute while under pressure. Ability to manage multiple tasks in a fast-paced environment. Highly self-motivated and directed, working in a remote environment. Must be able to work independently and follow through on assignments with minimal supervision. The Community Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars. Monthly wellness events and programs such as yoga, HIIT classes, and more Trainings to help support and advance your professional growth Team building activities such as virtual scavenger hunts and holiday celebrations Flexible work hours Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more Benefits & Beyond* Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future. Superior health plan options Dental, Vision, HSA/FSA, Life and AD&D coverage, and more Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%25 Outstanding Paid Time Off: 3-4 weeks’ vacation, Paid holidays, Sabbatical Student Loan Refinancing Discounts Professional and Career Development Program EAP, travel assistance, and identify theft included Wellness program Purpose-driven culture focused on improving the lives of our patients, communities, and employees We are excited to share the base salary range for this position is $22.90 - $28.63 per hour, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company’s annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details. We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us. Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. *Benefits for part-time and per diem vary. Please speak to a recruiter for more information. Applicants only. No agencies please.