This role involves providing one-on-one support in clients’ homes and communities to help individuals with intellectual and developmental disabilities (I/DD) live safely, independently, and with dignity. Support behavioral, social, and vocational skill development Assist with recreational and community activities Follow treatment plans and document progress Provide companionship and respite care Submit documentation and payroll on time Participate in ongoing training Assist with personal care needs as required Work independently in home and community settings

Remote, Nationwide – Seeking Enrollment Specialist Everybody Has A Role To Play In Transforming Healthcare At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare’s most pressing challenges from the inside. Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done. Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you. The Opportunity Support the Reimbursement and Application Support departments by completing research, enrollment, and monitoring submission for follow up to convert payments and explanation of benefits to electronic funds transfer (EFT) and electronic remittance advice (ERA). Maintain a detailed record of submissions, status of enrollments, and effective dates. Support Reimbursement by acting as a liaison between internal and external partners by participating in meetings, conference calls, contacting payers via phone, email, and website portals. Maintain Administrative access to website portals for enrollments, access to explanation of benefits (EOB), and electronic remittance advice (ERA). Collaborate with Client Service Managers on enrollment for new TIN/Site start-up. Utilize Vituity’s various systems to monitor incoming electronic remittance files. Identify missing remittances and work with Application Support and clearinghouse to resolve issues. Collaborate with Reimbursement Leadership to identify and resolve file issues Required Experience and Competencies 2+ years of healthcare billing experience required. Thorough understanding of RCM billing and reimbursement operations required. Associate degree in Business, or related field preferred. Experience in project Management preferred. Knowledge of working with a clearinghouse, claims billing, electronic remittance files preferred. Demonstrate critical thinking, problem-solving and analytical skills Demonstrate excellent customer service skills, by establishing and maintaining relationships, act as a liaison between internal and external colleagues, partners and vendors. Strong verbal and written communication skills. Must have strong organizational and time management skills. Ability to use multiple Vituity systems and understand their connections and impact Computer skills including Microsoft Suite, with intermediate Excel knowledge. Ability to analyze new or ambiguous information, define the issue or problem, and propose a solution. Ability to effectively prioritize work and execute while under pressure. Ability to manage multiple tasks in a fast-paced environment. Highly self-motivated and directed, working in a remote environment. Must be able to work independently and follow through on assignments with minimal supervision. The Community Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars. Monthly wellness events and programs such as yoga, HIIT classes, and more Trainings to help support and advance your professional growth Team building activities such as virtual scavenger hunts and holiday celebrations Flexible work hours Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more Benefits & Beyond* Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future. Superior health plan options Dental, Vision, HSA/FSA, Life and AD&D coverage, and more Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%25 Outstanding Paid Time Off: 3-4 weeks’ vacation, Paid holidays, Sabbatical Student Loan Refinancing Discounts Professional and Career Development Program EAP, travel assistance, and identify theft included Wellness program Purpose-driven culture focused on improving the lives of our patients, communities, and employees We are excited to share the base salary range for this position is $22.90 - $28.63 per hour, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company’s annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details. We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us. Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. *Benefits for part-time and per diem vary. Please speak to a recruiter for more information. Applicants only. No agencies please.

Description Position: Enterprise Client Success Manager Job Type: Exempt - Full-time Schedule: Monday to Friday - PST/MST Time Zones Prioritized Pay: $76,000 to $90,000 annually Reports to: Vice President of Client Success This role is 70% remote with an estimated 30% travel. Summary The Enterprise Client Success Manager is responsible for building and maintaining strong relationships with a range of Lumata Health’s existing accounts, ranging from front line staff to executive leaders. This role involves handling partner inquiries, finding solutions to client issues, monitoring practice performance and trends and responding accordingly, preparing monthly reports and business reviews, and identifying opportunities to expand to new providers and practices across your account set. The development of strategic account plans, inclusive of patient engagement, practice education, and the ability to curate and present outcomes reports that communicate the value of the Lumata Health solutions is essential. Essential Functions Serve as relationship owner, product expert and eye health advocate for a book of business composed of enterprise clients, providers, patients, and practice staff. Provide support and prompt responses to client queries and issues whether by email or phone. Keep the Lumata Health team informed on open issues, actions, and account strategy. Deliver key client feedback and spearhead projects cross-functionally to drive process improvements. Ensure regular communication with practice’s administrative and clinical leads, including Domain Champions and Providers, to ensure successful adoption of Lumata’s care services. Review key performance dashboards and metrics and respond with a plan in response to prevailing trends. Review practice performance and evaluate opportunities for expansion to incremental practices and providers. Act as the primary liaison between our practice partners and the Lumata Care Team. Own the weekly and monthly reporting for new practices, as well as monthly service utilization reports and other ad hoc requests. Perform the due diligence necessary to prepare monthly and quarterly presentations, and collaborate with the Lumata team to deliver those presentations to practice leadership. Own the client lifecycle overseeing implementation, contract renewals, expansions, and engagement strategy. This will include: Timely action plans Engagement campaign ideation, strategy & execution Ongoing reporting and insights to deliver data-driven recommendations and Business review creation and presentation to client leaders, providers, and staff. Requirements Education and Experience Bachelor’s degree in Business or a relevant field (Required) Minimum of 5-7 years of experience in account management, including responsibility for executive level engagement across a range of accounts; experience handling Enterprise-level relationships a plus. Required Skills Proven track record of successfully retaining and developing customer relationships at all levels of an organization, ideally in health care with preference toward specialty clinics and ophthalmology in particular. Very comfortable working cross-functionally and able to pivot between groups as diverse as Care Teams, IT, and Sales. Demonstrated ability to leverage a growth mindset, identifying opportunities to cultivate client relationships and identify potential barriers which would prevent service expansion. Strong communication, presentation and persuasive abilities. Analytical mindset with an ability to evaluate data, trends, and performance metrics and draw useful insights. Proven success developing strategic account plans which result in upsell and expansion of services within existing client footprint. Client-focused approach with a commitment to delivering an exceptional partner experience. Comfortable in a fast-paced, changing environment characteristic of a healthcare startup. Proficiency in using SalesForce, GoogleSuite, and other project management tools and technology in support of your accounts. Ability and willingness to travel (approximately 30%) in support of launches, expansions, business meetings, and events. Physical requirements Must have a home office that is secure and free of distractions (HIPAA-compliant workspace) Prolonged periods of sitting at a desk and working on a computer Must be able to hear, speak, call and virtually meet Must be able to communicate both verbally and in writing Who we’re looking for: Mission driven Curious Loves learning and developing skills Team player (though we understand you need focus time, too) Why Join Us? At Lumata Health, you’ll be part of a forward-thinking team that is dedicated to reshaping the future of healthcare. We offer comprehensive benefits, and opportunities for professional development. Join us in making a significant impact on patient care and engagement. Work Environment In order to perform the essential functions of this job, you must have a dedicated remote workspace, and a wireless connection with a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients. It is very important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data. You are also expected to have your camera on during virtual meetings, therefore, you must be in a designated workspace/room for privacy. Please be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classification. The duties and responsibilities listed are not to be construed as an exhaustive list of all duties, responsibilities and skills required. All employees may be required to perform duties outside their normal responsibilities from time to time, as needed. With the evolution of the organization and this role, the responsibilities of this position may change at any time. We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at: hr@lumatahealth.com (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position. Disclaimer: This job description is subject to change based on business needs, advancements in regulations, and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the company's goals and objectives.

This role is 100% remote with no face-to-face contact with patients. We have a “remote first” environment and are proud to have team members located nationally. As a Continuous Care Coach, you will be responsible for assessing, coordinating, and managing the care needs of patients with chronic eye diseases. Your primary goal will be to ensure that patients receive high-quality care and support throughout their journey. Manage the patient caseload and communicate as frequently as necessary, based on assessing the patient need Communication and engagement with patient, family members, guardian or caretaker, surrogate decision makers, and/or other professionals regarding aspects of care Communication with home health agencies and other community services utilized by the patient Collection of health outcomes data and registry documentation Patient and/or family/caregiver education to support self-management, independent living, and activities of daily living Assessment and support for treatment regimen adherence and medication management Identification of available community and health resources Facilitating access to care and services needed by the patient and/or family Ongoing review of patient status, including review of laboratory and other studies not reported as part of an E/M service Development, communication, and maintenance of a comprehensive or disease-specific care plan Use motivational interviewing to assess and address any barriers their patients may be experiencing and work in a holistic manner to help resolve these barriers Must be able to work flexibility within it but we do require you work during normal business hours in your patients’ time zone Must have the ability to interact with up to 15 patients per day to provide encouragement, empathy, and support Communicate regularly with other Team Leads, Managers, Directors, and appropriate stakeholders as needed to promote healthy exchanges of crucial information