Role Description Für unseren Kunden aus Bern, suchen wir eine:n erfahrene:n, motivierte:n und aufgeschlossene:n Business Analyst AI & Prozessoptimierung. In diesem Projekt übernimmst du eine zentrale Rolle bei der Weiterentwicklung moderner Service- und Supportprozesse. Du gestaltest die Zukunft der Prozessautomatisierung aktiv mit und begleitest fachliche Initiativen von der Analyse über die Lösungsdefinition bis zur erfolgreichen Umsetzung. Gemeinsam mit technischen Teams entwickelst du innovative Automatisierungs- und AI-Lösungen, welche die Effizienz, Qualität und Benutzererfahrung nachhaltig verbessern. - Analyse, Aufnahme und Modellierung von Support- und Serviceprozessen - Identifikation und Bewertung von Optimierungspotenzialen mit Fokus auf Prozessautomatisierung und Effizienzsteigerung - Erarbeitung und Priorisierung von Automatisierungsszenarien unter Einbezug moderner AI-Technologien - Erstellung fachlicher Anforderungen sowie Solution Designs als Grundlage für die technische Umsetzung - Enge Zusammenarbeit mit technischen Teams und relevanten Stakeholdern während der gesamten Umsetzung - Sicherstellung der Zielerreichung mit Fokus auf Business Value und messbare Ergebnisse - Validierung implementierter Lösungen hinsichtlich Qualität, operativer Wirkung und Skalierbarkeit - Entwicklung innovativer Konzepte für AI- und Automatisierungslösungen im Service- und Supportumfeld - Analyse bestehender Tool-Landschaften sowie Identifikation neuer Integrations- und Automatisierungsmöglichkeiten - Spezifikation und Koordination neuer API-Anbindungen sowie Mitarbeit am Aufbau eines skalierbaren Prozessmanagement-Frameworks Qualifications - Mehrjährige Erfahrung als Business Analyst, Business Engineer oder im Prozess- bzw. Service Management - Nachweisbare Erfahrung in der erfolgreichen Umsetzung von Automatisierungsprojekten - Fundierte Kenntnisse in der Erhebung, Analyse und Übersetzung fachlicher Anforderungen in umsetzbare Lösungsansätze - Ausgeprägte analytische, strukturierte und lösungsorientierte Arbeitsweise - Fähigkeit, komplexe Sachverhalte verständlich zwischen Business und IT zu vermitteln - Hohe Eigenverantwortung, Umsetzungsstärke und ausgeprägtes Verantwortungsbewusstsein - Erfahrung in der Zusammenarbeit mit technischen Umsetzungsteams - Sehr gute Kenntnisse in Prozessoptimierung und Automatisierung im Service- oder Supportumfeld - Idealerweise Erfahrung mit Microsoft Copilot, Copilot Studio, Power Automate, API-basierten Integrationen oder vergleichbaren Automatisierungstechnologien - Erfahrung in agilen Arbeitsmethoden sowie Interesse an modernen AI- und Automatisierungslösungen - Fliessende Deutschkenntnisse Company Description Die Coopers Group AG ist eine agile Schweizer Recruiting Agentur, die Spezialisten und Führungskräfte in den Bereichen IT, Life Sciences, Engineering und Finance vermittelt. Mit flexiblen Ansätzen bringen wir Kandidat:innen und Unternehmen zusammen, die nicht nur fachlich, sondern auch menschlich zusammenpassen.

• Support the coordination team’s operating rhythm, helping ensure tasks, hand-offs, and communications are completed accurately and on time. • Proactively identify process gaps, bottlenecks, and recurring issues by recommending and implementing practical improvements. • Support the execution of established coordination processes across the Sportsbook, helping ensure they are followed consistently and escalating gaps and concerns to the Senior Manager. • Align with trading, product, and the wider Sportsbook to ensure new sports, feeds, and markets are sequenced, tracked, and activated without gaps. • Partner with the Sportsbook leadership on the preparation and coordination of key leadership events, ensuring senior stakeholders are briefed, materials are ready, and logistics are managed end-to-end. • Execute and track the Senior Manager’s priorities into clear daily and weekly coordination team objectives, tracking progress and flagging risks early. • Maintain and improve process documentation, trackers, and templates in order for the team to operate cohesively. • Own the monthly Coordination team report and produce ad hoc reporting for leadership, synthesizing the team's activity, operational findings, and risk insights into clear, concise outputs.

Role Description We are looking for detail-oriented professionals to support the development and improvement of AI models through high-quality data review and annotation. In this role, you will evaluate, classify, label, and validate content based on detailed project guidelines, ensuring accuracy and consistency across datasets used to train and assess AI systems. The ideal candidate has excellent attention to detail, strong analytical thinking, and the ability to follow instructions with precision. This is an exciting opportunity to contribute to cutting-edge AI projects while gaining hands-on experience in the rapidly evolving field of artificial intelligence. Key Responsibilities - Review, label, classify, and validate data according to project guidelines. - Ensure accuracy, consistency, and quality across assigned tasks. - Identify edge cases, discrepancies, and annotation issues, escalating them when appropriate. - Perform quality checks and provide clear, constructive feedback. - Meet productivity and quality targets while working independently in a remote environment. Qualifications - Must be currently based in the United States. - Strong English reading, writing, and comprehension skills. - Excellent attention to detail and analytical abilities. - Ability to interpret guidelines and apply them consistently. - Good communication and collaboration skills. - Self-motivated with the ability to work independently. - Desktop or laptop with a reliable internet connection. Preferred Qualifications - Prior experience in data annotation, content review, quality assurance, or similar work is preferred. - Familiarity with AI or machine learning data projects is a plus. - Basic proficiency with Google Workspace or Microsoft Office. - Strong problem-solving skills and the ability to make consistent, objective decisions. Requirements - Candidate Location: United States only - Commitment Required: At least 4 hours per day and a total of 40 hours per week with 4 hours of overlap with PST. - Engagement Type: Contractor assignment / Freelancer (no medical or paid leave). - Duration of Contract: 3–4 weeks. - Time Zone Requirement: This role will require some overlap with UTC-8:00 (America/Los_Angeles) for 4 hours per day. Application Process Approved candidates will be sent automated analytical challenges. Once you clear them, you are ready to go!

Role Description We are seeking business owners and administrators who actively manage their Google Business Profile (GBP) to participate in a remote research initiative. This opportunity is ideal for professionals who regularly maintain their business's online presence, engage with customers, and keep business information accurate and up to date. Your insights will help improve AI-powered systems designed to better understand business profiles, customer interactions, and local business experiences. Qualifications - Must be an active owner or administrator of a verified Google Business Profile (GBP). - Should regularly manage the profile by updating business information, responding to customer inquiries or reviews, and maintaining an active online presence. - No specialized technical expertise is required beyond practical experience managing your own Google Business Profile. - Preference will be given to accounts with at least one year of active history. - Business owners with newer profiles are also encouraged to apply if they demonstrate consistent engagement and profile management. - We welcome applicants from a wide range of industries. - Particularly interested in professionals representing sectors such as: - Hospitality & Lodging – Hotels, resorts, bed & breakfasts, vacation rentals, and specialty accommodations. - Food & Beverage – Restaurants, cafés, bakeries, catering companies, and similar businesses. - Retail & Shopping – Retail stores, boutiques, specialty shops, and consumer-focused businesses. - Professional Services – Consulting firms, agencies, home services, trade businesses, and other customer-facing service providers. - We aim to build a diverse participant pool across multiple industries. Requirements - Experience managing a Google Business Profile. - Strong attention to detail and accuracy. - Ability to follow project guidelines independently. - Good written communication skills. - Comfortable working remotely with minimal supervision. Benefits - Remote independent contractor opportunity. - Flexible schedule with work completed at your own pace. - Project duration may vary depending on business requirements and individual performance. - Opportunities for continued participation may be available based on project needs. - This is an independent contractor position. - Work is fully remote and can be completed on your own schedule. - Payments are issued weekly through supported payment platforms based on approved work completed. - Please note: We are currently unable to support candidates requiring H-1B or STEM OPT sponsorship. Equal Opportunity We are committed to providing equal opportunities to all qualified applicants and offer reasonable accommodations throughout the application and engagement process upon request.