• Provide Administrative Support to the QA team • Project management support • Generate and maintain accurate data using spreadsheets • Follow up with staff regarding QA issues and track outstanding issues • Organize agendas, generating meeting minutes, and maintaining order within the team shared folders • Take meeting minutes. • Accurately plan, organize and prioritize tasks given by the QA team • Perform other duties as assigned by the QA team

• Define and execute a comprehensive QA strategy aligned with the company's delivery model and business objectives, building the QA function from the ground up including operating model and delivery frameworks. • Establish QA service offerings, methodologies, standards, and best practices across projects, and continuously mature these processes to improve quality, efficiency, and predictability. • Develop scalable QA processes that balance onshore expertise with offshore execution, and partner with leadership to align QA capabilities with broader delivery and growth strategies. • Provide direct leadership of the QA team, including goal setting, performance management, coaching, career development, and recruitment, while fostering a collaborative and engaging team environment. • Establish role expectations, skill progression paths, and training plans for QA team members, and mentor them on insurance domain knowledge, testing best practices, and automation approaches. • Define talent needs up to Assistant Manager level and conduct talent planning to ensure staffing and technical expertise meet current and future business needs. • Oversee QA-owned deliverables across client projects, reviewing and approving test strategies, test plans, and execution approaches for complex engagements. • Partner with project managers, delivery leaders, and technical teams to align QA activities with project plans, monitoring testing progress, risks, and defects and escalating as needed. • Participate in client-facing discussions on QA approach, readiness, and outcomes, ensuring QA activities support successful UAT, production readiness, and go-live milestones. • Support continuous improvement through post-implementation reviews and lessons learned. • Establish standardized QA processes for test planning, execution, defect management, and reporting, and evaluate, select, and implement QA tools and automation frameworks (e.g., Selenium, Playwright). • Define the automation strategy and roadmap, promote integration of QA into CI/CD pipelines and Agile delivery, and collaborate cross-functionally with architects, developers, sales, and account teams to embed quality throughout the delivery lifecycle.

• Conduct verification of customer software using provided technical documentation • Achieve software builds across various programming languages • Identify, diagnose, and resolve build issues, ensuring software meets quality standards • Conduct end-to-end testing of application features across multiple scenarios • Use both manual and automated testing methods to validate functionality • Identify, document, and report bugs or inconsistencies to ensure a high-quality user experience • Analyze software requirements and technical documentation to understand build processes and dependencies • Communicate effectively with team members and clients to understand requirements and provide updates • Stay updated with emerging technologies and programming languages relevant to software verification • Contribute to the continuous improvement of verification processes and practices

• Plan, execute, and document manual and automated tests for web applications. • Identify, log, and track the resolution of bugs using management/issue-tracking tools. • Identify opportunities for test automation to optimize the delivery cycle. • Create and maintain technical and functional documentation, ensuring clarity, standardization, and traceability. • Create and manage manuals, quick-start guides, Release Notes, and business process documentation. • Validate integrations via APIs by analyzing requests, responses, and error scenarios. • Collaborate with development teams to identify, log, and monitor defects. • Actively participate in CI/CD pipelines, ensuring continuous quality in deliveries. • Support the improvement of QA processes by suggesting enhancements and best practices. • Work collaboratively with product, development, and support teams.