• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts • Build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. to meet or exceed on those objectives • Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance • Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call • Proactively and continuously aspire to serve customer needs, customer expectations and challenges to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution • Differentiate AbbVie’s value proposition with health providers assigned and identify, develop, and maintain disease state experts and speakers/advocates to maximize brand performance

• Take inbound calls from Peak Health Medicare Advantage members and providers answering questions ranging from general information to complex inquiries. • Make outbound calls to members and providers with issue resolution or to gather further information. • Research and resolve member issues and questions in collaboration with management and peers on the Peak team.

• Complete daily routes for pre-assigned measure appointments as efficiently and accurately as possible • Cooperate with Associates, Supervisors, and Managers to complete all other work activities as assigned • Follow all policies, procedures, and adhere to work schedule • Ask customers open ended questions and listen to responses about their projects and product needs • Describe features and benefits of merchandise as well as steps involved in completing projects • Demonstrate product and services knowledge in answering customer questions

• Represent PPG onsite at multiple customer locations ensuring customer satisfaction • Troubleshooting, process improvements, focusing on quality to customer specifications • Support ongoing activities on site at customer production facility and PPG activities at PPG facilities • Communicate logically to understand customer concerns, collect data, take appropriate actions, and resolve problems • Ensure accurate reporting to customer and coatings team • Communicate with PPG Technical and Account management, direction of PPG on site team activity • Provide resolutions to customer inquiries, application process monitoring, mix-room supervision, and hands-on support • Support sales to execute commercialization of new opportunities and product launches, process optimization, testing and troubleshooting, trial execution, and process improvement • Follow safe work practices and effectively communicate with technical, production, and non-technical personnel