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BrickBrands

Content classification and data labeling. On time, with precision.

Content Moderation, Portuguese & English

Content Marketing ManagerContent Marketing ManagerFull TimeRemoteMid LevelTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

3 days ago

Salary

0

Seniority

Mid Level

High School2 yrs expPortugueseEnglish

Job Description

Content Moderation, Portuguese & English

BrickBrands

• Moderate reviews and comments on the client’s apps and platforms, ensuring all content complies with brand guidelines and policies. • Analyze user feedback to make informed decisions about moderating or escalating issues in a timely manner. • Actively monitor and engage with customer reviews, comments, mentions (and more) across multiple platforms, applying strong judgment, contextual awareness, and the appropriate brand tone while providing clear, helpful responses about the client’s products. • Respond to potential customers via public responses, chat, email, direct messages, and app store review sections. • Quickly identify trends or issues within customer communications (including text, memes, or media) and stay current with social media and app store lingo, sharing insights with the team. • Work closely with the client to ensure their app communities are safe and aligned with brand values and user guidelines. • Maintain regular communication with your manager to address questions, resolve issues, and provide updates. • Handle public and private customer care issues across social channels. • Contribute to consistent quality across shifts (tone, accuracy, and decision-making).

Job Requirements

  • High school diploma or equivalent
  • Personal PC/laptop with a working webcam
  • Quiet, functional home workspace and a stable internet connection
  • 2+ years of experience in moderation, community management, customer experience, or digital customer service
  • Fluent in written and spoken English and Portuguese
  • Strong verbal communication and writing skills (friendly, clear, and socially native)
  • General knowledge of and interest in social media platforms
  • Ability to work an 8-hour shift on a rotating schedule
  • Calm under pressure and confident managing high-visibility comment sections
  • Organized, accountable, and consistent

Benefits

  • 100% remote role
  • Continuous learning and career growth opportunities
  • Competitive compensation based on local market rates
  • Opportunity to work with some of the world’s most innovative brands
  • Inclusive environment where feedback and suggestions are valued
  • Work in a diverse, global team—BrickBrands team members come from a variety of backgrounds

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