Role Description We are seeking a motivated Junior Full-Stack Java Developer with a foundational understanding of contact center technologies to join our engineering team. This role involves the development, maintenance, and Level 3 support of enterprise applications that power our contact center operations across Cisco and Genesys platforms. The ideal candidate is a self-driven professional who thrives in a remote environment, takes ownership of their work, demonstrates strong troubleshooting skills, and collaborates effectively across cross-functional project and product teams without the need for micromanagement. You will be responsible for building and maintaining full-stack solutions using a microservices-based back-end architecture with Java Spring Boot and front-end technologies such as Vaadin, Thymeleaf, and Bootstrap/HTML5. Back-end development centers on designing, building, and maintaining loosely coupled microservices that communicate via RESTful APIs, message queues, and event-driven patterns. Applications will integrate with PostgreSQL, SQL Server, and Informix databases. Services are deployed either on-premise or within Google Cloud Platform (GCP) using Docker and Kubernetes. You will also work with Microsoft Active Directory (via Azure AD/Entra ID) for authentication and identity management integrations. Core Responsibilities - Develop, test, and deploy full-stack enterprise Java applications using a microservices architecture with Spring Boot, RESTful APIs, and front-end technologies including Vaadin, Thymeleaf, and Bootstrap/HTML5 to support contact center operations. - Design and implement microservices following best practices including API gateway patterns, service discovery, circuit breakers, and inter-service communication via REST and messaging. - Build and maintain microservices with containerized deployments using Docker and orchestration via Kubernetes for both on-premise and Google Cloud Platform (GCP) environments. - Provide Level 3 (L3) production support by performing root cause analysis, diagnosing complex application and integration issues, and implementing timely fixes to restore service. Serve as the escalation point for issues that cannot be resolved by L1/L2 support teams. - Develop and customize Cisco Finesse agent desktop integrations, gadgets, and workflows, including working with the Finesse API and extending agent and supervisor desktop capabilities. - Perform customization and configuration of Coral Interactive (softphone) solutions to enhance agent communication and call handling workflows. - Write and optimize SQL queries, stored procedures, and data access layers to integrate with PostgreSQL (primary), SQL Server, and Informix databases. This role does not include database administration responsibilities. - Develop against and integrate with Cisco Unified Contact Center Enterprise (UCCE) and Cisco Customer Voice Portal (CVP) for IVR routing, call flow logic, and VXML application development. - Work with Genesys Platform SDK (PSDK) for integration with Genesys contact center environments, including familiarity with Genesys Voice Portal (GVP) for IVR development. - Integrate applications with Microsoft Active Directory (Azure AD/Entra ID) for authentication, authorization, single sign-on (SSO), and identity management workflows. - Deploy, configure, and manage applications on Google Cloud Platform (GCP) and on-premise infrastructure, leveraging cloud-native services for scalability, monitoring, and reliability. - Utilize Splunk for application monitoring, log analysis, troubleshooting production issues, and building operational dashboards and reports to support L3 support functions. - Actively leverage AI-powered development tools (e.g., GitHub Copilot, Grok, Claude) to accelerate development workflows, improve code quality, generate documentation, and enhance productivity. - Collaborate with project managers, product owners, QA engineers, and fellow developers as part of project and product teams to deliver features on schedule and to specification. - Participate in code reviews, architectural discussions, and technical design sessions to maintain high standards of code quality and system reliability. - Create and maintain technical documentation including design specifications, API documentation, runbooks, troubleshooting guides, and deployment procedures. - Proactively identify and resolve technical debt, performance bottlenecks, and security vulnerabilities across the application stack. Qualifications - 2–4 years of professional experience in full-stack software development with Java as the primary language. - Proficiency with Java Spring Boot for building microservices, REST APIs, and distributed back-end systems, including understanding of microservices design patterns such as API gateways, service discovery, circuit breakers, and event-driven communication. - Experience with front-end development using Vaadin, Thymeleaf, Bootstrap, and standard web technologies (HTML5, CSS3, JavaScript/TypeScript). - Working knowledge of relational database integration, including writing SQL queries, stored procedures, and using ORM frameworks (e.g., JPA/Hibernate) against PostgreSQL, SQL Server, or Informix. - Hands-on experience with Docker containerization and Kubernetes orchestration for application deployment and management. - Working knowledge of Google Cloud Platform (GCP) including compute, networking, storage, and managed services relevant to application hosting and deployment pipelines. - Understanding of Microsoft Active Directory and Azure AD (Entra ID) integration patterns for authentication, authorization, and SSO. - Strong troubleshooting and diagnostic skills with the ability to serve as a Level 3 escalation point, including experience with systematic root cause analysis and production incident resolution. - Experience using Splunk (or comparable log aggregation/monitoring platforms) for application troubleshooting, log correlation, dashboard creation, and operational reporting. - Demonstrated ability to effectively utilize AI-assisted development tools (GitHub Copilot, Grok, Claude, or similar) as part of the daily development workflow. - Excellent written and verbal communication skills with the ability to clearly articulate technical concepts to both technical and non-technical stakeholders. - Proven ability to work independently in a remote environment, manage time effectively, prioritize tasks, and deliver results with minimal supervision. - Experience working collaboratively within project teams and cross-functional product teams. Preferred Qualifications - Experience with Cisco Finesse development, including gadget creation, API integration, and customization of agent/supervisor desktop layouts. - Experience with Coral Interactive softphone customization, configuration, and integration within contact center agent desktop environments. - Working knowledge of Genesys Platform SDK (PSDK) for developing integrations with Genesys-based contact center platforms. - Familiarity with Genesys Voice Portal (GVP) for IVR application development, call routing, and voice self-service solutions. - Experience with Cisco Customer Voice Portal (CVP) including VXML application development, call studio scripting, and IVR call flow design. - Experience with Workforce Management (WFM) systems, specifically IEX/NICE WFM, including integrations, data feeds, reporting, and scheduling workflows. - Proficiency in C# / .NET development for supplementary application development, tooling, or integration with Microsoft-ecosystem services. - Experience with CI/CD pipeline design and implementation using tools such as Jenkins, GitHub Actions, or Google Cloud Build. - Familiarity with infrastructure-as-code tools (Terraform, Helm charts, Ansible) for managing cloud and on-premise container environments. - Knowledge of contact center metrics, KPIs, and operational workflows (e.g., ACD routing, queue management, real-time adherence, agent state management). - Experience with message queuing systems (e.g., RabbitMQ, Kafka, Google Pub/Sub) for event-driven architectures. - Experience or interest in AI tools such as Claude, Copilot, or Grock will be considered a plus. Work Environment & Expectations This is a fully remote position based in Bogotá, Colombia. Candidates must have a reliable high-speed internet connection and a dedicated workspace conducive to focused development work. Core collaboration hours may be required to overlap with team members across time zones. Occasional after-hours support for production deployments or critical incidents may be necessary, particularly given the L3 support responsibilities of this role. The ideal candidate is a self-starter who takes initiative, communicates proactively, and consistently delivers high-quality work without requiring close oversight. You are expected to manage your own schedule, flag blockers early, and contribute meaningfully to team discussions and planning sessions. Clear, concise communication is essential. You will be expected to provide regular status updates, participate actively in team meetings, and document your work thoroughly. Strong English communication skills (written and verbal) are required. Additional Information All your information will be kept confidential according to EEO guidelines.

Role Description As a Senior Python Developer at Nearform your main task will be designing & building applications using Python. However, as you’ll likely work on a variety of projects your responsibilities may also include: - Supporting component design, development and maintenance and taking responsibility for personal technical quality standards within the project team. - Assisting with defining structured practices, especially in source code management, building and deployment. - Contributing to Nearform tooling and open-source projects. - Designing and implementing data storage solutions. - Optimising performance in applications for maximum speed and scalability. - Using appropriate tools to maintain version control and build processes. - Getting feedback from users and clients, and building solutions for them. - Assisting with the analysis of client requirements. - Working with and supporting the Delivery Architect (team lead) in project execution and timely delivery. - Collaborating with client teams. Qualifications - Significant experience delivering at a Senior Developer level in an enterprise environment. - Practical experience of delivering in an agile environment. - Practical experience of knowledge of developing real-world solutions and platforms. - Deep understanding of Python. - Deep understanding of SQL Databases (PostgreSQL is preferred). - Experience with LangChain, AutoGen, or similar frameworks for multi-agent systems. - Deep understanding of versioning control tools - Git in particular. - Good understanding of security and performance considerations. - Understanding of layout aesthetics, responsive design and mobile web development. - Understanding of architectural and design patterns. - General familiarity with a wide variety of open-source technologies and tools. - Excellent analytical and multitasking skills. - Excellent communication and collaboration skills. - Professional proficiency in English. Requirements - Experience in Python and AI/ML libraries (e.g., TensorFlow, PyTorch, Scikit-learn) - Nice to have. - Knowledge of Data Science techniques, including data preprocessing, feature engineering, and model evaluation - Nice to have. Interview Process - Talent Call (30 mins via Zoom): An introductory conversation with a member of our Talent Team to learn more about your background, experience, and career goals. We'll also provide a high-level overview of Nearform and answer any questions you may have. This step helps us assess initial alignment. - Technical Assessment (1 hour via Zoom): A live coding challenge with one of our trained interviewers. You'll be asked to build a working solution to a problem via screen sharing, demonstrating your Python expertise, problem-solving ability, and coding best practices in a real-time environment. - Hiring Manager Interview (45 mins via Zoom): A conversation with a Hiring Manager focused on your approach to teamwork, client collaboration, and problem-solving in an enterprise development setting. We'll also share more details about Nearform and the potential projects you may join. - There may also be an additional interview with the client depending on the project. Ready to Join Us? If you're passionate about building high-quality applications, solving complex challenges, and driving innovation in enterprise development, we’d love to hear from you. Apply now via our careers page at Nearform and be part of a team that values technical excellence, collaboration, and continuous learning. Nearform is committed to shaping a better world in all that we do. Our global team is built based on respect, inclusivity, diversity and excellence. If you require any adjustments to the interview process as part of your application, please let someone from our Talent Team know so they can help.

• Working with Product Owner designing and implementing new features and Applications • Fixing bugs in existing application • Write tests and execute them on CI • Test features manually on staging environment

• Own integrations and software support for Nabu Casa products across Home Assistant, ESPHome, and related Open Home Foundation ecosystems throughout the full product lifecycle. • Build and maintain Python integrations, proxy libraries, and software components that connect Nabu Casa products to the Home Assistant and ESPHome ecosystems — expanding these components is a primary focus initially. • Write and maintain Python software that interfaces with device protocols and hardware peripherals, translating low-level behaviour into clean Home Assistant entities and user experiences. • Collaborate closely with the Embedded Linux OS Engineer and Hardware team to understand hardware capabilities and translate them into well-structured software integrations. • Contribute to Home Assistant core, ESPHome, and related projects where needed to support integrations, config flows, entity models, and platform functionality. • Own code quality within your areas by writing well-tested, maintainable, and well-documented Python code. • Review community pull requests and issues related to owned integrations, providing clear and constructive feedback that helps move contributions forward. • Investigate and resolve software and integration issues including protocol edge cases, compatibility problems, regression bugs, and device communication failures. • Maintain healthy unit, integration, and hardware-in-the-loop test coverage where applicable.