• A dynamic Product Director for our eCommerce SaaS platform, responsible for setting, defining, and delivering the product roadmap for a suite of shipping products. • Own and lead strategic partnerships, manage complex programs, establish partnership governance, and develop new initiatives that drive shared goals and revenue outcomes. • Define Partnership strategy: Develop and implement strategies to maximize partnership value and negotiate favorable commercial and business terms on new agreements and renewals. • Own Partnership management: Serve as the primary point of contact for existing partners, monitor performance and value enabled, foster strong relationships and ensure mutual success. • Work backwards from customer needs to define and develop outstanding product features that delight our customers. • Drive Cross-functional collaboration: Partner closely with our internal teams, including other product teams, engineering, sales, marketing and legal, to align partnership activities with broader business objectives. • Build and lead a high-performing team, providing mentorship, guidance, and professional development opportunities. • Proactively identify and flag potential risks in strategic partnerships, client relationships and product development. • Respond with agility to market changes and adjust strategies to maximize outcomes.

• Support the development and execution of the organization’s AI and innovation roadmap. • Partner across business and technology teams to translate business needs, market trends, and technical possibilities into practical use cases, pilots, proofs of value, and adoption recommendations. • Provide leadership for AI experimentation, vendor evaluation, proof-of-concept design, and implementation readiness. • Serve as a subject matter resource to leaders by identifying where AI and emerging technology capabilities may improve productivity. • Guide the identification, evaluation, prioritization, and early-stage incubation of artificial intelligence and other emerging technologies that support organizational strategy and improve operational effectiveness. • Lead a small team and may coordinate consultants, contractors, or cross-functional contributors supporting assigned innovation initiatives.

Role Description The Director of Consumer Benefits Operations is responsible for the leadership, operational performance, and service delivery of American Benefits Group’s consumer benefits administration division, including Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), and related consumer-directed benefits programs. - Direct oversight of client account management, claims administration, participant service coordination, renewals, and ongoing plan administration. - Accountable for ensuring consistent, high-quality service delivery across all operational functions. - Driving process improvement, operational discipline, and scalable growth within the division. - Reporting to the Chief Operating Officer and serving as a member of the ABG leadership team. - Balancing day-to-day execution with strategic oversight. - Leading departmental performance, staffing, prioritization, and escalation management. Key Responsibilities - Operational Leadership & Department Management - Lead and manage all aspects of consumer benefits operations, including claims processing, account management coordination, participant services, and renewals. - Directly oversee and manage workflow leads, operational staff, and support teams. - Establish clear priorities, workload distribution, and departmental accountability. - Drive daily operational performance and ensure service delivery standards are consistently met. - Serve as the primary escalation point for complex operational and client issues. - Service Delivery & Client Experience - Ensure a consistent, high-quality client and participant experience across all service channels. - Partner with account management teams to support client retention, renewals, and service excellence. - Maintain visibility into service performance, identifying trends and proactively addressing issues. - Support resolution of client escalations with clear communication and strong follow-through. - Process Improvement & Operational Discipline - Identify and implement process improvements to increase efficiency, reduce error rates, and enhance scalability. - Review and maintain standard operating procedures (SOPs), workflows, and documentation. - Introduce and reinforce operational best practices across the department. - Ensure consistent execution across teams through structured processes and accountability. - Cross-Functional Coordination - Collaborate with IT, implementation, finance, COBRA administration, and offshore teams to ensure aligned service delivery. - Help improve handoffs between implementation, operations, and ongoing administration. - Partner on system enhancements, reporting improvements, and workflow optimization. - Performance Management & Team Leadership - Lead, coach, and develop team members, including workflow leads and operational staff. - Conduct performance management, including goal setting, feedback, and accountability. - Build a culture of ownership, responsiveness, and continuous improvement. - Ensure teams are appropriately trained, supported, and aligned to operational expectations. - Operational Reporting & Metrics - Review/establish and monitor key operational metrics (e.g., turnaround times, backlog, service levels, error rates). - Use reporting and data insights to drive decision-making and performance improvements. - Maintain clear visibility into departmental health and resource needs. - Compliance & Risk Awareness - Ensure operational processes align with regulatory requirements and internal controls. - Identify areas of risk within workflows and implement practical mitigation strategies. - Partner with compliance leadership to address issues requiring interpretation or escalation. Qualifications - 7+ years of experience in TPA administration, consumer benefits administration, or employee benefits operations. - 5+ years of experience in operational leadership or team management. - Strong working knowledge of: - Flexible Spending Accounts (FSAs) - Health Reimbursement Arrangements (HRAs) - Commuter Benefits (preferred) - Claims administration and reimbursement operations - Consumer-directed healthcare administration - Demonstrated experience managing operational teams in a fast-paced environment. - Strong understanding of client account management and service delivery workflows. - Proven ability to coordinate cross-functional operational processes. - Strong analytical, organizational, and problem-solving skills. - Excellent communication and interpersonal skills. Preferred - Experience within a small to mid-size TPA environment. - Experience working with offshore operational support teams. - Familiarity with: - EDI and eligibility file processing - Benefits administration platforms (e.g., Alegeus/WealthCare or similar) - Debit card administration - Banking and reconciliation processes - Operational reporting and dashboarding - Experience with process improvement initiatives and workflow optimization. - CEBS or related industry certification. Benefits - Competitive base salary aligned with market benchmarks. - Bonus and/or incentive compensation opportunity. - Full benefits package, including medical, dental, vision, 401(k), and paid time off. - Additional details to be provided as part of the formal offer. Position Impact - This role is critical to the continued growth and operational maturity of American Benefits Group. - The Director of Consumer Benefits Operations will play a key role in: - Strengthening operational consistency and scalability. - Enhancing service delivery and client satisfaction. - Improving internal processes and cross-functional alignment. - Building a high-performing, accountable operations team. What We Offer We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $80,300.00 – $115,000.00. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

Role Description The American Lung Association has an excellent opportunity for a Director, Advocacy, New York and Vermont. Working as a member of the Advocacy and Public Policy department, you will join an outstanding group of professionals dedicated to our mission: to save lives by improving lung health and preventing lung disease through research, education, and advocacy. The Director, Advocacy will be responsible for planning, development, and implementation of the local and state public policy initiatives for the American Lung Association in New York and Vermont, as well as assisting our Washington, DC staff with our Federal priorities. Location: Albany, New York Home-based: The Lung Association does not currently have an office in Albany, New York. This position is home-based and job responsibilities will take place in Albany, New York. Responsibilities: - Work collaboratively with staff and volunteers within the American Lung Association in New York and Vermont as well as with external partners to implement the organization’s policy agenda. - Develop and maintain relationships with key government officials on an ongoing basis; enhance understanding of Lung Association mission and activities. - Lobby local, state and federal elected officials to pass Lung Association endorsed lung health-related policies or to stop measures opposed by the Lung Association. Comply with lobbying reporting requirements. - Supervise the work of the NYS Advocacy Manager for Clean Air Initiatives and ensure that all grant deliverables and reporting requirements are met. - Engage constituents and volunteers into advocacy activities, such as meeting with elected officials, offering testimony, writing letters, and writing op-eds. - Build advocacy networks (such as LUNG FORCE Hero advocates, lung health and health professional champions, e-advocates) through recruitment and ongoing engagement as part of a larger Association effort to build a robust constituent base. - Represent Lung Association on relevant local and regional coalitions (tobacco control, health access, asthma and air quality). - Support the local development team by improving alignment and coordination of Lung Association mission, advocacy and community engagement into fundraising initiatives. - Identify policy success stories, personal stories and potential spokespeople for communications and development teams to highlight internally and externally. - Serve as policy spokesperson for the annual State of Tobacco Control, State of Lung Cancer and other priority reports and maximize media coverage through strategic media outreach. - Collaborate on budget development and implementation for Advocacy and Public Policy Division activities. - Serve on work teams as assigned. Qualifications - B.S. or B.A. degree in public health, health policy, political science or government related area with 5-7 years’ experience in the public or private sectors, preferably at the state level with a focus on grassroots advocacy, media/public relations, and direct lobbying. - Experience in public health, tobacco control, environmental advocacy, or health policy is preferred. - Significant success in implementing policy campaigns and direct lobbying of state, local and federal government and understanding of legislative and regulatory processes. - Experience in coalition building, developing and implementing community awareness, education, and programs specifically related to areas of public health. - Excellent interpersonal, oral and written communication skills. - Team Player with a positive attitude; comfortable working with all levels of staff. - Ability to work independently, problem solve, thrive under pressure, perform multiple tasks while meeting deadlines and producing high quality work. - Organized with attention to detail, accuracy and quality. - Occasional travel to areas of service required. - Must have reliable transportation with the ability to travel within assigned area 20% of the time for meetings and conferences, as well as the flexibility to work irregular hours, including evenings and weekends with some overnights required. - Consistent with its mission, the American Lung Association maintains a smoke-free workplace; all employees must abstain from tobacco use in any form, including vaping. Compensation Exact compensation may vary based on skills, experience, and location. The target hiring range for this position is between $74,000 and $84,000 per annum. Benefits - Paid Leave - 10 vacation days in the first year (15 days thereafter), 2 personal days and 15 sick days per year, as well as 12 company-paid holidays per year. We also offer Paid Parental Leave for eligible employees. - Insurance - Employees (and their eligible dependents) can enroll in our medical, dental, and vision plans, as well as voluntary plans for critical illness, accident, hospital indemnity, short-term disability and supplemental life/AD&D insurance. Employees will be enrolled in company-paid life/AD&D and long-term disability Insurance coverage. - Retirement Plan - Eligible employees can participate in our 401(k) Defined Contribution Retirement Plan, which offers matching employer contributions (up to 4%) and year-end discretionary non-elective contributions.