Role Description The Director of Consumer Benefits Operations is responsible for the leadership, operational performance, and service delivery of American Benefits Group’s consumer benefits administration division, including Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), and related consumer-directed benefits programs. - Direct oversight of client account management, claims administration, participant service coordination, renewals, and ongoing plan administration. - Accountable for ensuring consistent, high-quality service delivery across all operational functions. - Driving process improvement, operational discipline, and scalable growth within the division. - Reporting to the Chief Operating Officer and serving as a member of the ABG leadership team. - Balancing day-to-day execution with strategic oversight. - Leading departmental performance, staffing, prioritization, and escalation management. Key Responsibilities - Operational Leadership & Department Management - Lead and manage all aspects of consumer benefits operations, including claims processing, account management coordination, participant services, and renewals. - Directly oversee and manage workflow leads, operational staff, and support teams. - Establish clear priorities, workload distribution, and departmental accountability. - Drive daily operational performance and ensure service delivery standards are consistently met. - Serve as the primary escalation point for complex operational and client issues. - Service Delivery & Client Experience - Ensure a consistent, high-quality client and participant experience across all service channels. - Partner with account management teams to support client retention, renewals, and service excellence. - Maintain visibility into service performance, identifying trends and proactively addressing issues. - Support resolution of client escalations with clear communication and strong follow-through. - Process Improvement & Operational Discipline - Identify and implement process improvements to increase efficiency, reduce error rates, and enhance scalability. - Review and maintain standard operating procedures (SOPs), workflows, and documentation. - Introduce and reinforce operational best practices across the department. - Ensure consistent execution across teams through structured processes and accountability. - Cross-Functional Coordination - Collaborate with IT, implementation, finance, COBRA administration, and offshore teams to ensure aligned service delivery. - Help improve handoffs between implementation, operations, and ongoing administration. - Partner on system enhancements, reporting improvements, and workflow optimization. - Performance Management & Team Leadership - Lead, coach, and develop team members, including workflow leads and operational staff. - Conduct performance management, including goal setting, feedback, and accountability. - Build a culture of ownership, responsiveness, and continuous improvement. - Ensure teams are appropriately trained, supported, and aligned to operational expectations. - Operational Reporting & Metrics - Review/establish and monitor key operational metrics (e.g., turnaround times, backlog, service levels, error rates). - Use reporting and data insights to drive decision-making and performance improvements. - Maintain clear visibility into departmental health and resource needs. - Compliance & Risk Awareness - Ensure operational processes align with regulatory requirements and internal controls. - Identify areas of risk within workflows and implement practical mitigation strategies. - Partner with compliance leadership to address issues requiring interpretation or escalation. Qualifications - 7+ years of experience in TPA administration, consumer benefits administration, or employee benefits operations. - 5+ years of experience in operational leadership or team management. - Strong working knowledge of: - Flexible Spending Accounts (FSAs) - Health Reimbursement Arrangements (HRAs) - Commuter Benefits (preferred) - Claims administration and reimbursement operations - Consumer-directed healthcare administration - Demonstrated experience managing operational teams in a fast-paced environment. - Strong understanding of client account management and service delivery workflows. - Proven ability to coordinate cross-functional operational processes. - Strong analytical, organizational, and problem-solving skills. - Excellent communication and interpersonal skills. Preferred - Experience within a small to mid-size TPA environment. - Experience working with offshore operational support teams. - Familiarity with: - EDI and eligibility file processing - Benefits administration platforms (e.g., Alegeus/WealthCare or similar) - Debit card administration - Banking and reconciliation processes - Operational reporting and dashboarding - Experience with process improvement initiatives and workflow optimization. - CEBS or related industry certification. Benefits - Competitive base salary aligned with market benchmarks. - Bonus and/or incentive compensation opportunity. - Full benefits package, including medical, dental, vision, 401(k), and paid time off. - Additional details to be provided as part of the formal offer. Position Impact - This role is critical to the continued growth and operational maturity of American Benefits Group. - The Director of Consumer Benefits Operations will play a key role in: - Strengthening operational consistency and scalability. - Enhancing service delivery and client satisfaction. - Improving internal processes and cross-functional alignment. - Building a high-performing, accountable operations team. What We Offer We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $80,300.00 – $115,000.00. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

Role Description The American Lung Association has an excellent opportunity for a Director, Advocacy, New York and Vermont. Working as a member of the Advocacy and Public Policy department, you will join an outstanding group of professionals dedicated to our mission: to save lives by improving lung health and preventing lung disease through research, education, and advocacy. The Director, Advocacy will be responsible for planning, development, and implementation of the local and state public policy initiatives for the American Lung Association in New York and Vermont, as well as assisting our Washington, DC staff with our Federal priorities. Location: Albany, New York Home-based: The Lung Association does not currently have an office in Albany, New York. This position is home-based and job responsibilities will take place in Albany, New York. Responsibilities: - Work collaboratively with staff and volunteers within the American Lung Association in New York and Vermont as well as with external partners to implement the organization’s policy agenda. - Develop and maintain relationships with key government officials on an ongoing basis; enhance understanding of Lung Association mission and activities. - Lobby local, state and federal elected officials to pass Lung Association endorsed lung health-related policies or to stop measures opposed by the Lung Association. Comply with lobbying reporting requirements. - Supervise the work of the NYS Advocacy Manager for Clean Air Initiatives and ensure that all grant deliverables and reporting requirements are met. - Engage constituents and volunteers into advocacy activities, such as meeting with elected officials, offering testimony, writing letters, and writing op-eds. - Build advocacy networks (such as LUNG FORCE Hero advocates, lung health and health professional champions, e-advocates) through recruitment and ongoing engagement as part of a larger Association effort to build a robust constituent base. - Represent Lung Association on relevant local and regional coalitions (tobacco control, health access, asthma and air quality). - Support the local development team by improving alignment and coordination of Lung Association mission, advocacy and community engagement into fundraising initiatives. - Identify policy success stories, personal stories and potential spokespeople for communications and development teams to highlight internally and externally. - Serve as policy spokesperson for the annual State of Tobacco Control, State of Lung Cancer and other priority reports and maximize media coverage through strategic media outreach. - Collaborate on budget development and implementation for Advocacy and Public Policy Division activities. - Serve on work teams as assigned. Qualifications - B.S. or B.A. degree in public health, health policy, political science or government related area with 5-7 years’ experience in the public or private sectors, preferably at the state level with a focus on grassroots advocacy, media/public relations, and direct lobbying. - Experience in public health, tobacco control, environmental advocacy, or health policy is preferred. - Significant success in implementing policy campaigns and direct lobbying of state, local and federal government and understanding of legislative and regulatory processes. - Experience in coalition building, developing and implementing community awareness, education, and programs specifically related to areas of public health. - Excellent interpersonal, oral and written communication skills. - Team Player with a positive attitude; comfortable working with all levels of staff. - Ability to work independently, problem solve, thrive under pressure, perform multiple tasks while meeting deadlines and producing high quality work. - Organized with attention to detail, accuracy and quality. - Occasional travel to areas of service required. - Must have reliable transportation with the ability to travel within assigned area 20% of the time for meetings and conferences, as well as the flexibility to work irregular hours, including evenings and weekends with some overnights required. - Consistent with its mission, the American Lung Association maintains a smoke-free workplace; all employees must abstain from tobacco use in any form, including vaping. Compensation Exact compensation may vary based on skills, experience, and location. The target hiring range for this position is between $74,000 and $84,000 per annum. Benefits - Paid Leave - 10 vacation days in the first year (15 days thereafter), 2 personal days and 15 sick days per year, as well as 12 company-paid holidays per year. We also offer Paid Parental Leave for eligible employees. - Insurance - Employees (and their eligible dependents) can enroll in our medical, dental, and vision plans, as well as voluntary plans for critical illness, accident, hospital indemnity, short-term disability and supplemental life/AD&D insurance. Employees will be enrolled in company-paid life/AD&D and long-term disability Insurance coverage. - Retirement Plan - Eligible employees can participate in our 401(k) Defined Contribution Retirement Plan, which offers matching employer contributions (up to 4%) and year-end discretionary non-elective contributions.

• Conceptualize, develop, and deliver high-impact learning solutions • Provide thought leadership in learning experience design strategies • Develop skills assessments that enable readiness for new hires • Implement state-of-the-art learning experiences through various modes of delivery • Hire, develop, evaluate, and retain key talent for seamless execution of learning interventions

Role Description The Director serves as the organization's strategic leader for community partnership growth and talent activation, ensuring Lead For America develops the relationships, systems, and talent pipelines necessary to expand its impact in communities nationwide. This role reframes traditional recruitment into a two-sided, mission-driven system: - Community partners (host sites) who define needs and co-invest in solutions - Local talent (members) who bring lived experience and leadership The Director is responsible for: - Building and scaling a national portfolio of community-based host site partnerships - Developing and implementing a place-based partnership strategy by analyzing current and recent cohorts to identify priority regions, technical sectors, and other considerations, enabling more focused and strategic recruitment and partnership efforts - Designing place-based talent pipelines aligned with those partnerships for meaningful immediate-term, medium-term, and long-term outcomes - Ensuring strong alignment between community-defined needs and talent placement - Leading a team of Managers that deliver on both impact and sustainability goals - Reporting to the COO, this role serves as a key strategic partner to senior leadership, funders, and cross-functional teams. Qualifications - Bachelor's degree or equivalent combination of education and relevant professional experience. - 10+ years of progressively responsible leadership experience in nonprofit, workforce development, higher education, economic development, public sector, community engagement, business development, talent acquisition, or a related field. - Demonstrated success developing and managing strategic partnerships with nonprofits, government agencies, educational institutions, employers, philanthropic organizations, or other mission-aligned stakeholders. - Experience designing and implementing outreach, partnership development, or talent acquisition strategies that achieve measurable growth and impact. - Experience leading and developing high-performing teams, including coaching managers and fostering a collaborative, mission-driven culture. - Strong strategic planning and project management skills with the ability to translate organizational priorities into actionable plans and measurable outcomes. - Experience using CRM and project management systems (e.g., Salesforce, HubSpot, Workable, Asana, Airtable, or similar) to manage pipelines, relationships, forecasting, and reporting. - Demonstrated ability to analyze data, identify trends, and use insights to inform strategy, improve performance, and communicate results. - Exceptional relationship-building, facilitation, presentation, and communication skills with the ability to engage audiences ranging from community organizations to executive leadership and funders. - Experience working across multiple departments and balancing competing priorities in a fast-paced, collaborative environment. - Commitment to Lead For America's mission and a passion for strengthening communities through place-based leadership and locally rooted talent. Requirements - Lead a mission-aligned approach to identifying, engaging, and securing host site partnerships. - Develop and implement a national partnership strategy aligned with programmatic, geographic, and funding priorities. - Build and manage a robust pipeline of host site partners across nonprofits, government, and local institutions. - Lead a consultative, relationship-centered approach to partnership development (not transactional sales). - Identify priority regions and sectors in collaboration with Programs, Development, and Government Relations teams. - Represent LFA at conferences, convenings, and community events to expand partnerships. - Design and refine outreach strategies (campaigns, webinars, referrals, ecosystem partnerships). - Ensure partnership models support both community impact and financial sustainability. Benefits - Starting salary is dependent on role and experience level. - Salaries are expected to rise over time with increased experience, inflation, and the growth of the organization. - For most roles, there is ample opportunity for promotion.