• Define, document and execute functional, integration and automated test plans. • Ensure the quality of deliveries by identifying, logging and tracking bugs and defects. • Support the development team in requirements analysis, ensuring clarity and testability. • Validate new features, enhancements and fixes before production release. • Propose and implement continuous improvements to quality processes and testing practices. • Work closely with the Product Manager and developers to align expectations and ensure end-user satisfaction. • Monitor quality metrics and prepare reports to support decision-making.

Role Description The Real-Time Analyst (RTA) ensures optimal staffing and service level compliance across multiple queues by actively monitoring agent behavior in 30-minute intervals. This role requires dynamic queue management, proactive communication, and rapid response to client requests via Slack. The RTA is a key operational role that balances real-time analytics with human coordination to maintain performance and adherence standards. Qualifications - 1+ years in contact center operations, workforce management, or real-time monitoring. - Proficiency in Shiftboard, Slack, and WFM tools (e.g., Serenova, Amazon Connect) highly desired. - Strong analytical and decision-making skills. - Excellent written and verbal communication. - Ability to work independently in a fast-paced, remote environment. - Strong attention to detail and multitasking skills. - Experience managing agent commits and trades in Shiftboard preferred. - Familiarity with Slack etiquette and client-facing communication protocols. - Understanding of agent skilling and de-skilling workflows. - Comfort with real-time staffing tools and dashboards. Requirements - Track agent activity in 30-minute intervals using Shiftboard and internal dashboards. - Move agents between queues (e.g., Chat, Desktop) based on real-time demand and adherence status. - Place agents offline if they are not scheduled or committed for the current interval. - Monitor long calls and escalate when agents exceed expected durations. - Monitor designated client Slack channels for real-time requests and updates. - Respond to client inquiries with urgency and professionalism, maintaining tight turnaround expectations. - Coordinate with ARAs and program leads to ensure Slack communications are acknowledged and acted upon. - Use Shiftboard to manage agent commits, trades, and schedule adherence. - Ensure agents are properly skilled and assigned to the correct queues. - Monitor Tradeboard for released shifts and reassign as needed. - Enforce commit integrity—agents must honor scheduled blocks unless authorized otherwise. - Maintain logs of queue movements, adherence violations, and Slack interactions. - Provide daily summaries of staffing actions, agent status, and client communications. - Collaborate with Workforce Management (WFM) and Client Results teams to align staffing with forecasts. Benefits - Ability to sit or stand at a desk for extended periods of time while working on a computer. - Available for virtual meetings in a non-distracted environment. - Ability to work independently and meet deadlines. - Ability to work a flexible work schedule that includes days, nights, overnights, weekends, and holidays as needed to support US business hours.

• Conduct diagnostic assessments and evaluations • Develop and manage individualized behavior intervention plans • Deliver direct ABA therapy and track client progress • Collaborate with families and interdisciplinary professionals • Maintain accurate, HIPAA-compliant documentation • Keep up-to-date with ABA research and best practices

Role Description Join a world-class academic healthcare system, UChicago Medicine, as an Information Security Analyst in our Information Security department. This is a remote, work from home opportunity, and you may be based outside of the greater Chicagoland area. Under general direction of the Information Security Operations Manager: - Monitor and respond to security events and investigations performed by Security Operations Team. - Participate in Incident response on call rotation and respond to critical security events. - Collaborate with team to define improvements in SOC workflows, automation and detection. - Create Incident reports and update SOC documentation in collaboration with the Security Operations Team. Essential Job Functions - Participate in incident response, triage, and investigations for security events including malware, phishing, threats, etc. - Use threat intelligence and institutional knowledge to proactively hunt for active threats and malicious activity. - Create incident reports, threat reports, and security operation documentation for stakeholders. - Continuous improvement of security operations playbooks, documentation, trends, and lessons learned from incidents in collaboration with the Security Operations team. - eDiscovery requests and Insider Threat investigations working with Privacy, Legal and HR. - Support Threat Hunting and Intelligence, Detection development, automation and SOC AI workflows. - Investigate and respond to email-based threat types including phishing, business email compromise (BEC), malware delivery, and account takeover. - Monitor Security Operation service and Incident queue. - Participate in on-call rotation and respond to critical security events. Qualifications - BS or BA degree, Computer Science, Engineering, or equivalent education, training or work experience required. - 4 years of Security experience, or equivalent training and education. - Knowledge of computing systems, data network communications, and network architecture is required. - Good knowledge of security information and event management (SIEM) platforms including query language (Yara-L, CQL, SPL, etc.). - Good knowledge of network security fundamentals, Network Detection and Response (NDR), intrusion detection, incident detection/response, malware analysis, cyber forensics, SIEM concepts, and security best practices; additional duties as assigned. - Scripting or programming skills (Python, PowerShell, Go, etc.) preferred. - Strong service commitment, and verbal, writing, and reporting skills. - High level of integrity, and sound judgment concerning security and privacy. Requirements - Job Type/FTE: Full Time (1.0 FTE) - Shift: Day - Location: Remote - Unit/Department: Information Security - CBA Code: Non-Union Benefits - UChicago Medicine is committed to transparency in compensation and benefits. - The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position. - The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. - Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. - Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union. - Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.