Partner with clients to identify opportunities for CX modernization, workflow optimization, AI enablement, automation, and operational transformation Help customers navigate evolving customer experience strategies through the integration of technology, AI, human expertise, and global delivery models Drive adoption and expansion of strategic Liveops capabilities, including AI-enabled and platform-led solutions Translate industry trends, market dynamics, and emerging technologies into actionable recommendations for customers Serve as the voice of the customer internally to influence future innovation, solution development, and service strategy Identify opportunities for account expansion, new solution adoption, and long-term strategic growth Partner closely with Sales, Product, Professional Services, Technology, and Operations teams to align solutions with customer priorities and business objectives Support the development of outcome-based partnership opportunities and value-driven solution strategies Drive commercial growth through consultative relationship management and strategic business alignment Coordinate internal teams to ensure alignment between customer expectations, operational execution, and business outcomes Collaborate across Workforce Management, Talent Acquisition, Training, Operations, Professional Services, Technology, and Product teams to deliver seamless customer experiences Lead cross-functional efforts focused on continuous improvement, innovation, scalability, and operational excellence Influence internal priorities and decision-making based on customer needs, strategic opportunities, and market trends
Director, Enterprise Applications and Data
Location
United States
Posted
15 hours ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Director, Enterprise Applications and Data
Simply Results Talent
Role Description The Director of Enterprise Applications & Data leads the strategy, implementation, and management of enterprise systems and data platforms across the organization. This role ensures business applications (e.g., Salesforce) and collaboration tools run securely, reliably, and at scale—while also driving a modern data strategy that delivers analytics, reporting, and actionable insights. Key Responsibilities - Enterprise Applications - Define the strategy, roadmap, and operations for enterprise applications. - Partner with business leaders to translate functional needs into scalable technology solutions. - Manage vendor relationships, contracts, licensing, upgrades, and integrations. - Ensure all applications meet security, compliance, and scalability requirements. - Data Strategy & Governance - Develop and execute a comprehensive enterprise data strategy. - Oversee platforms such as data warehouses, data lakes, reporting, and analytics tools. - Drive adoption of self-service BI and analytics across the business. - Establish policies for data ownership, stewardship, and lifecycle management. - Innovation & Transformation - Introduce AI, automation, and advanced analytics to modernize business processes. - Lead initiatives to consolidate and modernize data platforms, including cloud migration. - Align enterprise systems with digital transformation goals in collaboration with senior leadership. - Leadership & Collaboration - Build and mentor a high-performing team of application admins, data engineers, and BI specialists. - Foster collaboration across IT, business stakeholders, and vendors. - Manage budgets, contracts, and a portfolio of strategic projects. Qualifications - Required - Bachelor’s degree in Computer Science, Information Systems, Data Science, or related field (Master’s preferred). - 10+ years of progressive IT experience, including 5+ years leading both enterprise applications and data teams. - Strong knowledge of Salesforce and enterprise data platforms (e.g., Snowflake, Redshift, Tableau, Power BI). - Proven expertise in data governance, integrations, and BI tools. - Experience with cloud services (AWS, Azure) and SaaS applications. - Excellent leadership, communication, and stakeholder management skills. - Preferred - Background in highly regulated industries (healthcare, finance, BPO). - Familiarity with AI/ML, RPA, and automation tools. - Certifications such as TOGAF, DAMA-DMBOK, or AWS/Azure Solutions Architect.
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