• Manage a caseload of transportation bodily injury claims, including litigated and non-litigated exposures • Investigate, evaluate, negotiate, and resolve trucking and transportation related claims in accordance with company guidelines and regulatory requirements • Handle claims involving long-haul trucking, semi-trucks, and commercial transportation exposures • Review coverage, assess liability, and determine appropriate claim resolution strategies • Coordinate with defense counsel and support litigation management activities as needed • Maintain ownership of bodily injury claims and associated property damage exposures throughout the life of the claim • Maintain accurate and timely documentation within the claims management system • Communicate professionally with insureds, claimants, attorneys, vendors, and internal stakeholders • Ensure compliance with applicable state regulations and company policies • Negotiate settlements and support timely claim resolution strategies • Mentor less experienced team members and assist with claims handling guidance when appropriate • Perform additional duties and projects as assigned

• Primarily responsible for handling and investigating high exposure third party property damage and bodily injury claims on a multi-state basis. • Work efficiently and effectively with insureds, claimants, attorneys and outside vendors to confirm coverage, determine liability and evaluate damages through timely and diligent claim investigations. • Candidates who hold multi-state licenses; at a minimum the candidate must hold a valid Texas license with the ability to quickly secure reciprocal licenses in other states. • Requires a high level of personal motivation and self-discipline and the ability to work independently with minimum amount of direct supervision. • Provide excellent customer service. • Analyze and apply coverage on both routine and complex claims. • Adjudicate claims in an expeditious and professional manner. • Set and maintain diaries. • Complete client reporting timely. • Control loss adjustment expenses, recommend and manage reserves. • Document all correspondence, reports, discussions, and decisions in the claims system. • Notify management of any situations which may affect the underlying claim.

• Delivers an industry-leading claim experience for all policyholders and claimants • Negotiates and settles total loss situations with policyholders and claimants • Prepares salvage vehicles for auction and oversees the end-to-end salvage process • Consistently makes prompt and courteous contact with every claim customer • Maintains and updates a diary/schedule for each claim in the adjuster’s pending • Responds to claim correspondence in a timely fashion with very high quality • Provides input for continuous development of claims guidelines and best practices • Recommends potential product developments and process improvements • Interacts and communicates effectively with customers, peers, vendors and managers • Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications.

• Investigate claims against insurance or other companies for personal, casualty, or property loss or damages • Attempt to effect out-of-court settlement with claimant • Handle complex losses locally unassisted up to designated authority; assist on larger losses • Examine claim form and other records to determine insurance coverage • Interview, telephone, or correspond with claimant and witnesses regarding claim • Consult police and hospital records and inspect property damage to determine extent of company's liability • Estimate cost of repair, replacement, or compensation • Prepare report of findings and negotiate settlement with claimant • Recommend litigation by legal department when settlement cannot be negotiated • Attend litigation hearings • Revise case reserves in assigned claims files to cover probable costs • Assist in preparing loss experience report to help determine profitability and calculate adequate future rates