• Delivers an industry-leading claim experience for all policyholders and claimants • Negotiates and settles total loss situations with policyholders and claimants • Prepares salvage vehicles for auction and oversees the end-to-end salvage process • Consistently makes prompt and courteous contact with every claim customer • Maintains and updates a diary/schedule for each claim in the adjuster’s pending • Responds to claim correspondence in a timely fashion with very high quality • Provides input for continuous development of claims guidelines and best practices • Recommends potential product developments and process improvements • Interacts and communicates effectively with customers, peers, vendors and managers • Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications.

• Investigate claims against insurance or other companies for personal, casualty, or property loss or damages • Attempt to effect out-of-court settlement with claimant • Handle complex losses locally unassisted up to designated authority; assist on larger losses • Examine claim form and other records to determine insurance coverage • Interview, telephone, or correspond with claimant and witnesses regarding claim • Consult police and hospital records and inspect property damage to determine extent of company's liability • Estimate cost of repair, replacement, or compensation • Prepare report of findings and negotiate settlement with claimant • Recommend litigation by legal department when settlement cannot be negotiated • Attend litigation hearings • Revise case reserves in assigned claims files to cover probable costs • Assist in preparing loss experience report to help determine profitability and calculate adequate future rates

• Perform in a support role as defined by the sponsoring department management • Complete non-complex projects assigned • Network with apprentices and Sedgwick colleagues • Shadow experts who investigate and assemble facts from an insurance perspective • Learn from business line leaders/experts to gain understanding of the insurance and engineering processes • Train on insurance coverages and principles • Assist with projects, observe meetings and inspections • Develop and present capstone project results to the Operating Committee at end of apprentice program • Support the organization's quality program(s)

• Investigate high exposure construction claims by contacting the appropriate parties including insureds, agents, attorneys, contractors, experts, other adjusters, etc. • Interprets and determines policies and contracts • Handles Additional Insured claims under multiple policy types and numerous endorsements • Make independent decisions but recognize when assistance is needed • Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas • Serves as a mentor and subject matter expert for less experienced adjusters • Participates in Large Loss committees