• Handle a high volume of inbound calls from brokers, providing timely, accurate support across a range of inquiries • Assist with day-to-day requests such as application status, system navigation, and general troubleshooting • Use multiple systems and tools to research issues, document interactions, and deliver effective resolutions • Apply active listening and critical thinking to understand each situation and determine the best outcome • Meet performance expectations around call quality, attendance, productivity, and schedule adherence • Maintain consistent communication with your supervisor and team • Participate in team meetings and ongoing training to stay current on processes and updates

• Execute new and renewal business activity by quoting, placing, binding, and confirming policies within established guidelines • Market insurance products by identifying appropriate coverage solutions through accessible markets for less complex risks • Negotiate coverage terms with carriers within defined underwriting and pricing parameters • Serve as a primary point of contact for agents on assigned accounts, managing communication and responding to inquiries in a high-volume environment • Ensure accuracy of submissions and policy information, including risk details and coverage structure • Monitor assigned accounts to maintain compliance with company policies, procedures, and underwriting standards • Support production goals by driving transactional deal flow and contributing to overall team performance

• Lead the broker-dealer supervisory program and ensure compliance with applicable laws, regulations, and firm policies. • Supervise, coach, and develop Regional Supervisory Principals, providing leadership and performance management. • Establish strategic objectives for the supervision function aligned with enterprise compliance goals. • Oversee supervisory activities, including new account approvals, trade reviews, variable annuity and insurance product reviews, branch surveillance, and heightened supervision programs. • Maintain and enhance Written Supervisory Procedures (WSPs) and supervisory controls. • Identify emerging supervisory risks and implement monitoring programs and surveillance enhancements. • Lead regulatory examination preparation and coordinate responses to regulators and internal audit findings. • Prepare and present monthly and quarterly supervision reports to executive leadership. • Develop and deliver supervisory training for registered representatives, principals, and field leaders. • Foster a culture of compliance through effective communication, leadership, and continuous improvement.

• Represent buyers and sellers in the purchase and sale of yachts and boats. • Build and maintain relationships with clients, boatyards, marinas, and industry professionals. • Evaluate and list vessels with detailed specifications, photos, and market insights. • Negotiate and close sales contracts while ensuring client satisfaction. • Stay updated on market trends, pricing, and competitive listings. • Utilize provided tools, including MLS access, appraisal services, marketing resources, and lead management platforms.