Global HR Content Lead

Content ManagerContent ManagerFull TimeRemoteSeniorTeam 10,001+H1B No SponsorCompany SiteLinkedIn

Location

Massachusetts

Posted

2 days ago

Salary

$1 / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishServiceNow

Job Description

Global HR Content Lead

Jones Lang LaSalle Americas, Inc.

• Partner on JLL's multi-year content strategy with the Head of Process & Content to ensure it aligns with HR transformation objectives, technology roadmap, and employee experience targets • Define content maturity model and roadmap to move JLL from reactive content creation to predictive, data-driven knowledge management • Establish strategic content principles that balance employee autonomy, compliance requirements, and operational scalability across diverse global markets • Build comprehensive business cases demonstrating ROI of content investment through case deflection modeling, efficiency gains, and employee productivity impact • Design governance framework that defines decision rights, content ownership models, quality standards, and escalation protocols • Establish tiered accountability structure assigning strategic oversight, tactical execution, and operational maintenance across HR Centers of Excellence • Create content lifecycle management processes that ensure materials remain current as policies, systems, and regulations evolve • Apply AI-enhanced search optimization (semantic search, meta tagging) to help end users find meaningful content faster and with fewer clicks • Design and implement standardized content templates ensuring consistency across all knowledge articles, optimized for both human readability and AI parsing to improve Moveworks accuracy and search performance • Research the use of conversational AI and chatbot integrations (e.g., virtual agents within Workday) to automate FAQ resolution and reduce ticket volume

Job Requirements

  • Bachelor's degree
  • 5+ years of experience in content development, knowledge management, or digital HR experience
  • Hands-on experience with AI writing and content tools (e.g., ChatGPT, Claude, Copilot, Jasper, or similar)
  • Demonstrated ability to apply prompt engineering to generate, refine, and govern AI-assisted content
  • Familiarity with adding meta data and tagging within knowledge management platforms
  • Experience with knowledge management and case management systems (ServiceNow, Workday, Move Works, etc.)
  • Strong ability to translate complex business processes into clear, user-friendly documentation
  • Critical thinking, problem solving, and sound judgment — including the ability to evaluate AI-generated output for accuracy and bias
  • Proven understanding of the intersection between user needs, technology, and business goals

Benefits

  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay

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