• Observe and perform various equipment service processes and procedures to drive customer satisfaction • Evaluate and troubleshoot imaging equipment issues and implement appropriate repairs • Complete Preventative Maintenance on designated equipment • Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines • Maintain daily communications with customers to ensure resolution and proper follow-up

• Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs • Complete Preventative Maintenance on designated equipment • Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines • Complete necessary service and repair documentation following hospital protocol and GEHC policies & procedures • Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction • Learn and ensure proper care of tools and test equipment and ensure calibration • Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment • Mentor with and assist more experienced technicians on progressive repairs and resolution, and will work as a member of the local team to provide efficient service delivery to all accounts within his/her assigned area • Complete all planned Quality and Compliance training within the defined deadlines • Identify and report all customer quality or compliance concerns immediately to the Quality Organization • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Uses technical knowledge of Silvaco product offerings and basic understanding of the customers’ technical workflow and objectives to advise customers in their simulation efforts and address their technical obstacles • Works closely with key customers to gain insight into their technical roadmaps and immediate challenges to recommend the best matching solution Silvaco can offer • Understand customers’ success criteria and jointly implement evaluation plans to demonstrate and validate Silvaco’s solution • Collaborates and provides input to sales plans and proposals for accuracy, completeness, and enhance Silvaco’s technical differentiation • Drafts technical collateral that helps people better understand the technology and differentiation of Silvaco solutions • Provides training and instructions to customers to reduce their friction in adopting and using Silvaco tools while gaining additional understanding of the customers’ application • Collaborates with customers’ implementation teams to troubleshoot problems, develop solutions, and propose additional features, modules, and/or products based on customers’ requirements

• Perform on-site installation, commissioning, maintenance, and repair of complex equipment • Deliver high-quality, timely customer support while ensuring strong customer satisfaction • Build trusted relationships with customers through professional and clear communication • Diagnose and resolve hardware, software, and system-level issues with minimal supervision • Escalate complex technical issues and collaborate with product support teams • Participate in a structured training program including LMS learning, formal training sessions, and on-the-job shadowing • Develop from preventative maintenance tasks to full system ownership over time • Train customers and support knowledge-sharing within the team • Accurately document service activities, reports, and compliance records • Ensure adherence to safety standards, company policies, and regulatory requirements • Manage spare parts inventory and ensure accurate tracking • Travel extensively (~75%) across Switzerland with occasional overnight stays