Empowering aging and vulnerable populations to age gracefully at home with AI-enabled digital health and safety platform
Personal Emergency Response Associate
Location
United States
Posted
2 days ago
Salary
$16 - $18 / hour
Seniority
Mid Level
Job Description
Personal Emergency Response Associate
Connect America
Role Description To answer incoming telephone calls and alarms from elderly and medically at-risk individuals, referred to as Subscribers, and triage their needs with designated responders, including non-emergency and emergency responders, to obtain the appropriate level of assistance in a timely manner. - Respond to incoming calls and alarms by identifying the type of help required and coordinating timely and appropriate assistance according to established protocols and procedures. - Ensure that all customer interactions are conducted in a professional and caring manner resulting in a high level of customer service. - Obtain requested revisions to Subscriber data and ensure updates are accurately entered into the appropriate data management system, Mastermind. - Perform off-phone tasks as required, including call back queue work, in accordance with established protocols. - Troubleshoot maintenance alarms, when applicable, and home communicator issues to help ensure the Subscriber’s service remains functional and uninterrupted. - Meet departmental standards for after-call work, average handle time, and case quality. - Adhere to all company and departmental policies and practices. - Ensure that all required training is completed within expected timeframes. - Demonstrate behaviors that contribute to a productive, supportive, and caring work environment. Qualifications - High school diploma or equivalent required; GED evidence required. - Call center or customer service experience. Professional and courteous telephone manner. - Fluency in English with excellent verbal communication skills. - Proficient computer and Microsoft Windows skills, including the ability to navigate multiple systems, use standard office applications, enter information accurately, and troubleshoot routine technology issues with minimal assistance. - Deep compassion and empathy for elderly and medically at-risk individuals is highly desirable. - Ability to handle routine and repetitive tasks at a varying pace. - Ability to maintain composure in stressful situations. - Satisfactory completion of all required pre-employment screenings, including background check, drug test, CORI check, and fingerprinting. Requirements - For remote positions, a professional work environment that includes a quiet, distraction-free workspace, a private area to ensure confidentiality and security when handling sensitive information, and reliable internet access to support seamless communication and work activities. - The company will provide the necessary equipment required for employees to perform their job duties. - Employees are responsible for maintaining company-provided equipment in good working condition, using it appropriately, and promptly reporting any issues, damage, or malfunction. - Employees must also provide and maintain a reliable high-speed internet connection that meets company-defined requirements. - Proof of internet speed meeting company standards is required prior to hire and may be revalidated as needed to ensure ongoing performance and service reliability. - Remote employees must perform all work from within the United States 100% of the time. - Any long-term relocation between states must be reviewed and approved by the company in advance. Benefits - Part-Time Morning Shift (Flexible Scheduling) - This posting represents multiple Part-Time Morning Shift openings. Available schedules may vary. - Candidates will work with the hiring manager during the interview process to review available schedules across the week and determine the best fit based on operational needs and availability.
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Croydon Health Services NHS Foundation TrustCroydon Health Services NHS Trust provides hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. Croydon University Hospital is one of the busiest in London. Leading the way in providing more healthcare outside hospitals at clinics, specialist centres, and in people's homes. Experienced district nursing teams, Allied Health Professionals, and community matrons care for people of all ages across Croydon. Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.
Role Description Rapid Response/Urgent Crisis Response Clinician Band 6 (Newly qualified Band 5 Nurses will be considered for this role however must have previous community experience) - Work as part of a team of clinicians, therapists, rehabilitation assistants, and Community Geriatricians, prioritising avoidance of unnecessary hospital admission. - Assessment and treatment of patients during a crisis, identifying complex and specialist needs and developing, implementing, and evaluating programmes of care. - Facilitating early hospital discharge for patients back to their own home. - Support and promote the ongoing development of all care delivery within the patients' own home, enhancing the quality of care delivered. - Work with a high level of autonomy, managing undifferentiated and undiagnosed problems using advanced clinical skills by incorporating physical assessment and diagnosis. Qualifications - Registered General Nurse/Paramedic with current NMC/HCPC registration. - Completing of clinical reasoning and physical assessment. - Willingness to undertake Independent (V300) prescribing study (desirable). Requirements - Significant post-qualification experience. - Experience of working within the community setting. - Leadership course and evidence of changing practice (desirable). - Experience of managing staff (desirable). - Evidence of advanced clinical skills, including physical assessment, decision making, and psychological therapies. - Communication skills. - Capable of working and making decisions under own initiative. - Administration of IV antibiotics and IV diuretics within the community setting. - Car driver, current UK licence, and access to a car for work purposes. - IT skills. - Flexible to meet the needs of a 7-day, extended hours community service. Benefits - Working as part of the Rapid Response team, providing assessment and treatment of patients within their own home during a crisis. - Identifying patients suitable for virtual ward monitoring and fitting appropriate technology following training and support from the team. - Assessing unwell patients at home on request of the virtual ward hub. - Administering IV antibiotics and IV diuretics in the community.
Role Description We are seeking a Senior Cyber Incident Response Engineer to design, automate, integrate, and continuously improve the technical systems, workflows, and tooling used to detect, investigate, contain, and recover from cybersecurity incidents. This role combines hands-on response engineering with incident readiness and operational improvement, helping ensure responders have the automation, telemetry, access, and processes needed to act quickly and effectively. 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