Role Description The Coordinator, Database Systems Support – Bilingual Spanish (Internal title: Coordinator, Research, Evaluation and Learning) is responsible for supporting the administration and optimization of the case management database system used across the Covenant House federation to collect, manage, and analyze program data. This role plays a critical part in advancing Covenant House International’s commitment to becoming a data-informed Learning Organization that achieves positive outcomes for and with young people experiencing homelessness and human trafficking. In this role, you will report directly to the Manager of Database Administration and Support. You will support CHI and site teams’ efforts to improve their use of the database system, troubleshoot issues, develop standardized data collection practices, and ensure data quality to effectively use data to improve outcomes for youth and contribute to collective impact across the federation. Qualifications - Bilingual in English and Spanish with strong written and verbal communication - Experience providing database user support - Demonstrated ability to explain technical concepts to non-technical users - Strong communication, public speaking, and interpersonal skills; ability to support users with varying levels of technical ability - Detail-oriented, with strong problem-solving and organizational skills - Customer service mindset and ability to collaborate across diverse teams Requirements - At least 1 year of experience with ETO or another case management or homelessness services database system in a nonprofit or human services context Preferred Knowledge, Skills, Abilities and Qualifications - Bachelor’s degree in a related field (e.g., information systems, social sciences, public administration) - Experience working in one of the three countries that we serve in Latin America (Mexico, Guatemala, Honduras) - Proficient in Microsoft Word, Excel, PowerPoint, or the Microsoft 365 Power Platform - Experience with trauma-informed youth-serving programs - Experience supporting system rollouts or transitions in a multi-site organization Travel Requirements - Ability to travel once per year to New York City in early October for our annual in-person traditions and up to four times per year for in-person team meetings - Occasional travel to sites across the Covenant House federation to train staff on the use of ETO touchpoints and program outcome measures - While this position is designed as a remote role, candidates based in the New York City metropolitan area may choose to work from our Midtown Manhattan office on a hybrid or full-time in-office schedule. Our Community Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive. Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply. If you have a disability or medical condition and need a reasonable accommodation, such as an ASL interpreter or a different interview format, or if you have physical accessibility needs, let us know. Contact us at 1-929-502-2521, Monday through Friday, 9 a.m. to 5 p.m., Eastern Time or email us at chipeopleandculture@covenanthouse.org.

• Drive product design for core analytical database features - conducting user research and competitive analysis, and translating insights into clear, well-scoped PRDs. • Design intuitive, easy-to-use interfaces for core database capabilities, and continuously iterate based on evolving user needs and market trends. • Partner closely with engineering, QA, and other cross-functional teams to drive the full product lifecycle - from development through testing to delivery and launch. • Own product quality throughout execution and shape the roadmap for core database features. • Track user feedback and adoption after launch, driving ongoing optimization of core features. • Manage the full feature lifecycle, ensuring capabilities continue to evolve in line with user and market needs.

• Provides all activities related to the administration of computerized databases. • Projects long-range requirements for database administration and design in conjunction with other managers in the information systems function. • Designs, creates, and maintains databases in a client/server environment. • Conducts quality control and auditing of databases to ensure accurate and appropriate use of data. • Advises users on access to various client/server databases. • Designs, implements, and maintains complex databases with respect to JCL, access methods, access time, device allocation, validation checks, organization, protection and security, documentation, and statistical methods. • Applies knowledge and experience with database technologies, development methodologies, and front-end/back-end programming languages (e.g., SQL). • Performs database programming and supports systems design.

Role Description Brillient Corporation is seeking an ETL Developer/Engineer to support a mission-critical IRS data warehousing initiative. In this role, you will design, build, and maintain ETL processes that extract data from source systems, transform it according to business rules, and load it into our data warehouse. You'll work closely with data architects, business analysts, and data quality specialists to ensure data is accurate, consistent, and available to business users. This role supports Compliance Data Warehouse (CDW) operations within RAAS, providing data analysis, process improvement recommendations, and research and evaluation of emerging technologies. These services optimize RAAS data availability and analytics to deliver improved services and value to RAAS stakeholders. Within RAAS, our team maintains the Compliance Data Warehouse — a non-IT data warehouse containing all the IRS's return, entity, information return, regulatory, enforcement, web, and security data. The team provides technical guidance and executes work across: - Extract-transform-load - Database administration - SQL development - Bash development - SAS administration - System security - COTS ETL development - Metadata - Customer service - Web design - Data quality - Intergovernmental data exchanges Key Responsibilities - Design and Development - Move data and tables from Unix operating systems, performing extract, transformation, and load (ETL) operations into Sybase IQ. - Refactor existing jobs and build new solutions as needed, including: - Supporting users with documentation on moving data into Sybase IQ and providing metadata for the metadata repository. - Developing an object-oriented, UNIX-based framework and engine of scripts and stored procedures to execute and monitor multiple ETL and statistics processes. - Troubleshoot errors in shell and SQL; configure and operate SSH clients across servers. - Participate in Scrum and client meetings, create documentation, and update Kanban board cards. - Optimization and Performance - Optimize ETL processes for efficient, timely data processing. - Monitor ETL jobs and resolve performance bottlenecks. - Data Quality - Ensure data accuracy and integrity through validation, cleansing, and auditing. - Partner with the Data Quality team to resolve data inconsistencies and issues. - Collaboration and Documentation - Work with Data Architects to design data models and schemas that meet business needs. - Partner with Business Analysts to understand transformation requirements. - Document ETL processes, workflows, and data dictionaries for transparency and future reference. - Troubleshooting and Support - Diagnose and resolve ETL process failures in a timely manner. - Support business users with data-related queries and issues. - Continuous Improvement - Stay current on ETL tools and techniques. - Recommend and implement improvements to ETL processes and infrastructure. Qualifications - Bachelor's degree in Computer Science, Information Systems, or a related field. - Minimum ten (10) years of experience in ETL development, preferably with SQL, with a focus on load, select, and update commands. - Must be able to obtain a Public Trust Security Clearance. - High proficiency in Linux/Unix operating systems, Sybase Database, and Sybase SQL scripting. - Working experience with Postgres Database, Postgres SQL scripting, SecureCRT, and SecureFX. - Familiarity with additional technologies, including: DBeaver, Visual Studio Code, GitLab, Wiki, JSON, Airflow, SAP Data Services, and shell scripting tools (KSH, BASH, SSH, sed, awk, Perl). Benefits - Generous Paid Time Off - Medical, Dental, and Vision Insurance - Company-Paid Life Insurance and Short-Term Disability Coverage - Employee Assistance Program (EAP) - Voluntary Life Insurance and Long-Term Disability Coverage - Wellness Programs - 401(k) Retirement Plan - Competitive Compensation