Covenant House provides housing and supportive services to youth facing homelessness.
Coordinator, Database Systems Support
Location
Northern America + 1 moreAll locations: Northern America | Latin America (LATAM)
Posted
3 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Coordinator, Database Systems Support
Covenant House International
Role Description The Coordinator, Database Systems Support – Bilingual Spanish (Internal title: Coordinator, Research, Evaluation and Learning) is responsible for supporting the administration and optimization of the case management database system used across the Covenant House federation to collect, manage, and analyze program data. This role plays a critical part in advancing Covenant House International’s commitment to becoming a data-informed Learning Organization that achieves positive outcomes for and with young people experiencing homelessness and human trafficking. In this role, you will report directly to the Manager of Database Administration and Support. You will support CHI and site teams’ efforts to improve their use of the database system, troubleshoot issues, develop standardized data collection practices, and ensure data quality to effectively use data to improve outcomes for youth and contribute to collective impact across the federation. Qualifications - Bilingual in English and Spanish with strong written and verbal communication - Experience providing database user support - Demonstrated ability to explain technical concepts to non-technical users - Strong communication, public speaking, and interpersonal skills; ability to support users with varying levels of technical ability - Detail-oriented, with strong problem-solving and organizational skills - Customer service mindset and ability to collaborate across diverse teams Requirements - At least 1 year of experience with ETO or another case management or homelessness services database system in a nonprofit or human services context Preferred Knowledge, Skills, Abilities and Qualifications - Bachelor’s degree in a related field (e.g., information systems, social sciences, public administration) - Experience working in one of the three countries that we serve in Latin America (Mexico, Guatemala, Honduras) - Proficient in Microsoft Word, Excel, PowerPoint, or the Microsoft 365 Power Platform - Experience with trauma-informed youth-serving programs - Experience supporting system rollouts or transitions in a multi-site organization Travel Requirements - Ability to travel once per year to New York City in early October for our annual in-person traditions and up to four times per year for in-person team meetings - Occasional travel to sites across the Covenant House federation to train staff on the use of ETO touchpoints and program outcome measures - While this position is designed as a remote role, candidates based in the New York City metropolitan area may choose to work from our Midtown Manhattan office on a hybrid or full-time in-office schedule. Our Community Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive. Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply. If you have a disability or medical condition and need a reasonable accommodation, such as an ASL interpreter or a different interview format, or if you have physical accessibility needs, let us know. Contact us at 1-929-502-2521, Monday through Friday, 9 a.m. to 5 p.m., Eastern Time or email us at chipeopleandculture@covenanthouse.org.
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