Title: Growth Content Specialist Location: - Indianapolis, IN, USA - Illinois, USA - Boston, MA, USA - Michigan, USA - Wisconsin, USA time type Full time Job Description: Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Role Overview: Shape how customers discover, understand, and engage with Genesys across digital experiences that influence pipeline, adoption, and customer value. This role owns the strategy and execution of high performing content across Genesys.com and key digital channels, driving measurable outcomes in organic visibility, engagement, and conversion. At Genesys, we help organizations deliver empathetic, AI powered customer experiences at global scale, and this role directly contributes to how that story is told and found across modern search and AI driven discovery environments. You will operate at the intersection of SEO, content strategy, UX, and analytics, influencing how content performs across traditional search, AI overviews, and LLM powered journeys. This is an opportunity to drive enterprise impact, partner with cross functional leaders, and expand expertise in next generation search and personalization strategies. Key Responsibilities: - Own the end to end content strategy for Genesys.com and digital channels, driving organic growth, engagement, and conversion outcomes - Develop and optimize high impact content using keyword insights, search intent, and performance data to improve discoverability and business results - Create compelling web experiences, including landing pages and solution content, that align to user journeys and drive measurable engagement - Optimize content for AI powered discovery, ensuring structured, authoritative content performs across semantic search, AI overviews, and LLM environments - Integrate brand and product messaging into digital content that strengthens positioning while supporting SEO and conversion performance - Partner with UX, CRO, SEO, and analytics teams to design content experiences that balance customer needs with business goals - Translate complex product narratives into clear, engaging content tailored to target audiences and buying stages - Drive continuous improvement of content workflows, editorial standards, and governance to scale impact across teams - Manage content initiatives from intake through delivery, ensuring alignment with campaign priorities and timelines - Adapt and scale content for global audiences, embedding localization considerations from the start Required Qualifications: - 5+ years of experience writing and optimizing content for corporate websites, preferably in B2B technology or SaaS environments - Deep expertise in SEO copywriting, keyword research, search intent analysis, and on page optimization techniques - Proven track record of improving organic traffic, search rankings, engagement, and conversion performance through content strategy - Experience using SEO and analytics tools such as Semrush, Ahrefs, Google Search Console, or similar platforms - Strong understanding of modern search ecosystems, including AI overviews, semantic search, and LLM driven discovery - Demonstrated ability to analyze performance metrics and translate insights into actionable content improvements - Experience collaborating cross functionally with marketing, UX, analytics, and product teams - Strong project management and communication skills with the ability to manage multiple priorities Preferred Qualifications: - Experience creating content strategies that support personalization and lifecycle marketing initiatives - Familiarity with CRO principles and experimentation frameworks for optimizing content performance - Background working in global organizations with experience supporting localization strategies - Strong portfolio showcasing high performing SEO driven web content and digital storytelling Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $81,100.00 - $142,500.00 Benefits: - Medical, Dental, and Vision Insurance. - Telehealth coverage - Flexible work schedules and work from home opportunities - Development and career growth opportunities - Open Time Off in addition to 10 paid holidays - 401(k) matching program - Adoption Assistance - Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Role Description The SMB Product Content Designer is part of the Priority Technology Holdings Commercialization team responsible for bringing our SMB products to life visually. This role owns the design and production of marketing assets, product videos, campaign materials, landing pages, and educational content for employees, customers, and partners. The ideal candidate has a strong eye for design, fluency in the Adobe Creative Suite, and the ability to pick up a brand library and run with it, producing polished, on-brand work that drives product adoption and converts. The position will also design performance support solutions by working collaboratively with subject matter experts and/or project stakeholders from across the organization. In addition to creating new content, they will also update and improve existing content using current and emerging technologies. Responsibilities - Utilizes instructional design, adult learning theories, and performance improvement processes to analyze, design, develop, implement and evaluate instructional materials and programs to enhance product adoption thus increasing revenue for all SMB products. - Collaborate with project stakeholders and/or internal subject matter experts across the organization to determine scope of instructional needs, create learning objectives, content sequence and structure for all SMB products. - Collaborate with internal subject matter experts across the organization to develop, design, and improve training solutions that drive adoption and are consistent with internal marketing standards and best practices. - Design, write and develop use case scenarios in multiple subject areas, including e-learning, webinar, in-person, and blended programs. - Collaborate with business line managers and peers to formulate project objectives, scope, and schedule for producing deliverables. - Determines training needs with stakeholders through observation of job tasks, group and individual interviews, questionnaires or surveys, and other appropriate needs analysis methods or techniques. - Assist in creation/design of social media campaigns for all SMB products. - Assist in creation/design of drip campaigns and assists in managing existing campaigns. - Assist in creation of product awareness campaigns from content creation to design of campaigns, imagery, gifs, etc. - Assist in creation/management of animated videos for all SMB products. - Assist in creation/management of all marketing assets for all SMB products. - Assist in management of all SMB products housed on University and those assets housed in MX Connect. - Assist in design/creation of all assets needed for SMB product launch from internal talking point guides to launch of documents on University. - Assist in creating marketing campaigns to help drive SEO for SMB products. - Assist in managing all SMB landing pages. What Success Looks Like - Success in this role is visible. The right candidate has a strong design instinct, earns trust quickly, and becomes the creative force behind how Priority's SMB products look, feel, and land with their audiences. - Day to day, that means delivering polished assets on deadline; over time, it means owning the visual standard for everything our products put into the world. - Marketing assets, including social, email, campaigns, and product launches, are consistently on-brand, visually compelling, and produced without requiring heavy rounds of revision. - Stakeholders stop describing what they want and start saying "make it look like that," because this role has established a recognizable, trusted design voice. - Product videos are built with intention: clear structure, strong visual hierarchy, and a conversion goal that's reflected in every design decision. - Landing pages and digital touchpoints reflect sound UX thinking, not just aesthetics, but layouts that guide the user toward action. - The brand library is treated as a living system where assets are consistent, reusable, and organized so the team isn't starting from scratch on every project. - Product launches never go out looking unfinished; internal and external materials are ready, cohesive, and reflect the quality of the product itself. - SMB product content is consistently accurate, on-brand, and delivered on schedule; stakeholders across the organization trust you to own the full lifecycle of a content asset from brief to launch without handholding. - Product adoption metrics improve as a direct result of clear, well-structured educational materials and success is visible in how quickly employees, partners, and customers understand and begin using SMB products. - New content formats (animated video, micro-learning, simulations) are explored and introduced in ways that raise the bar for the team; this role is a source of creative momentum, not just maintenance. Qualifications - Bachelor’s degree, or equivalent work experience. - Two to four years of work experience in instructional design, learning and development, or other directly relevant field. - Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign, Premiere Pro, or After Effects). - Understanding of brand systems and ability to work within and extend an existing brand library. - Experience designing for digital channels — web, email, social, and video. - Working knowledge of UX/UI principles and web design best practices. - Experience producing or editing product videos with a conversion-focused mindset. - Familiarity with landing page design and basic SEO concepts. - Ability to work on multiple projects simultaneously while maintaining high quality in a fast-paced environment. - Excellent interpersonal, verbal, and written communication skills. - Strong organizational and prioritization skills. - Strong analytical, decision-making, planning, and program design skills. Preferred Requirements - Experience designing and developing emerging learning solutions including game-based learning, video, micro-learning, simulations, and immersive scenarios and interested in delivering/training. - Facilitation and instructor skills - we are eager to train! - Adobe Captivate Prime experience. - Videography, video editing, and graphic design experience. Benefits - Compensation range: $65k - $75k. - We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work. - Financial Wellness: - Bonus programs - 401(k) match - Employee Stock Purchase Program (ESPP) - HSA and FSA options - Financial wellness resources and employee discount programs - Health & Well-being: - Medical, dental, and vision coverage - Mental health support for employees and dependents through Lyra Health - Family planning and women’s health benefits through Carrot - Gym membership reimbursement and virtual wellness programs (including yoga) - Time Off: - 3 weeks PTO to start, with unlimited PTO after year one - Growth & Development: - Education expense reimbursement - Leadership development programs - Certified Payments Professional (CPP) certification support Work Environment & Culture We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie. Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results. Traditional Physical Requirements - Requires prolonged sitting, standing, bending, stooping and stretching. - Requires the ability to lift 10 pounds. - Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction). Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.

Role Description Du liebst es, mit Worten zu überzeugen? Ob knackige Headlines für Social Media oder tiefgehende Blogartikel – du verstehst es, die richtige Tonalität für verschiedene Zielgruppen zu treffen und Inhalte mit Mehrwert zu schaffen. Als Content Marketer:in mit Fokus auf Copywriting bringst du die Botschaften unserer Kund:innen auf den Punkt. - Content Creation: Du erstellst kreative und zielgruppenorientierte Inhalte für verschiedene digitale Kanäle und Formate. Dein Gespür für Sprache sorgt dafür, dass jede Botschaft ankommt und überzeugt. - Copywriting: Du jonglierst mit Worten – egal, ob es sich um kurze, prägnante Texte (Social Media Posts, Ads, Headlines etc.) oder ausführliche, tiefgehende Inhalte (Website-Texte, Blogartikel, Newsletter etc.) handelt. - SEO: Du sorgst dafür, dass die von dir erstellten Inhalte nicht nur überzeugen, sondern auch gefunden werden. Mit datengetriebenen Analysen, Keyword-Optimierung und kreativen Ansätzen optimierst du Texte für Suchmaschinen und steigerst die Reichweite unserer Kund:innen. - Lektorat / Qualitätskontrolle: Du hast ein Auge fürs Detail und stellst sicher, dass unsere Texte nicht nur inhaltlich, sondern auch sprachlich und stilistisch auf höchstem Niveau sind. Dabei unterstützt du dein Team durch Feedback und Feinschliff. - Kampagnenkonzeption & Storytelling: Du entwickelst mit uns kreative Kampagnen für digitale Kanäle. Ob Launch-Kampagne, Employer Branding oder Leadgenerierung – du weißt, wie man Content strategisch einsetzt und Zielgruppen begeistert. - Cross-funktionale Zusammenarbeit: Du bist Teil des Online-Marketing-Teams und arbeitest eng mit unseren Expert:innen aus Design und Strategie zusammen, um den besten Content für unsere Kund:innen zu entwickeln. - Innovative Projekte: Freue dich auf spannende Themen aus verschiedenen Branchen (B2B & B2C) auf deinem Tisch – von Technik bis hin zu Lifestyle. Dein kreativer Input ist gefragt, um Content-Strategien mitzugestalten und neue Formate auszuprobieren. Qualifications - Du hast eine Ausbildung oder ein Studium im Bereich Marketing/Kommunikation oder eine vergleichbare Qualifikation abgeschlossen. - Mindestens 3 Jahre Berufserfahrung im Content Marketing & Copywriting – idealerweise auch im Agentur-Umfeld. - Du beherrschst die Kunst des Storytellings und kannst komplexe Inhalte einfach und ansprechend aufbereiten. - Exzellente redaktionelle Fähigkeiten (idealerweise auch in englischer Sprache). Requirements - Du kennst dich mit Analyse-Tools aus (z. B. Sistrix oder SEMrush) und kannst Daten nutzen, um Content zu analysieren und zu optimieren. - Idealerweise hast du Erfahrung mit Content-Management-Systemen (z. B. HubSpot) und KI-gestützten Text-Tools. - Du hast ein Gespür für aktuelle Content-Trends und bist in der Lage, kreative Ideen zu entwickeln, die Aufmerksamkeit erregen und Mehrwert schaffen. - Du bist anpassungsfähig und lässt dich auch von sich ändernden Projektanforderungen und -fristen nicht aus der Ruhe bringen. - Du bist ein:e echte:r Teamplayer:in, kommunizierst souverän und arbeitest gerne an Projekten in cross-funktionalen Teams, sowohl intern als auch mit externen Stakeholdern. Benefits - Remote-Arbeit für flexible Gestaltung deines Alltags. - Super stylisches Office mit einer großen Dachterrasse. - Mitarbeiter-Massagen, Freigetränke sowie Snacks. - Weiterbildungen im Wert von 1.000 Euro pro Jahr. - 30 Tage Urlaub. - Attraktive Angebote bei corporate benefits. - Vergünstigtes Deutschland-Ticket als Jobticket. - Möglichkeit, in eine betriebliche Altersvorsorge zu investieren.

Role Description Olá, estamos felizes com o seu interesse em se juntar ao time da Monks! :) Nossa equipe é responsável por identificar, desenvolver oportunidades e estratégias focadas em ranqueamento, crescimento de tráfego orgânico e citações em LLMs de blogs e sites, a partir de análises de dados, estudos de palavras-chave, definição de estratégias de conteúdo e revisões orientadas por SEO (Search Engine Optimization) e GEO (Generative Engine Optimization). Atuamos diretamente na criação, otimização e análise da performance de conteúdos, acompanhando métricas relevantes, tendências de mercado e comportamento do usuário, com foco em gerar visibilidade, engajamento e resultados consistentes para o negócio! Se você gosta dessa área de trabalho, essa vaga pode ser sua! Responsibilities - Atualizar recorrentemente planilhas de controles, agendas, backlogs e prazos de demandas nas ferramentas de gestão; - Realizar análises de público, tom de voz, personas, mercado e concorrência; - Executar pesquisas de palavras-chave e identificar oportunidades para criação de conteúdo otimizado para SEO e GEO; - Produzir, revisar e otimizar conteúdos em diferentes formatos (ebooks, infográficos, web stories, etc) e plataformas de anúncios pagos (como Meta e Google), seguindo boas práticas de Copywriting; - Elaborar relatórios de performance e analisar dados com ferramentas de SEO/GEO e Google; - Produzir análises relevantes e buscar integração entre áreas correlatas, garantindo comunicações efetivas em reuniões e alinhamentos internos; - Participar de treinamentos e iniciativas da área para desenvolvimento contínuo. Qualifications - Bom conhecimento da Língua Portuguesa; - Boa retórica, comunicação e experiência em contato com clientes; - Pensamento analítico, raciocínio lógico e experiência com apresentação de resultados; - Facilidade em escrever e trabalhar com criação e revisões textuais; - Criatividade, proatividade e organização de demandas de acordo com os prazos; - Conhecimentos em G-Suite (Google Docs, Presentation, Sheets e Drive); - Conhecimentos em ferramentas de SEO/GEO (como exemplo: Semrush, Ahrefs, Google Analytics e Google Search Console); - Desejo de aprender sobre a área de Conteúdo no Marketing Digital e crescer em um ambiente criativo e de inovação. Differentials - Conhecimento aprofundado sobre SEO, GEO, CRM, CRO e redes sociais; - Inglês avançado; - Espanhol avançado. Benefits - Cartão flexível de Vale Refeição e Alimentação; - Plano de saúde; - Plano odontológico; - Flexibilidade de horário e local de trabalho; - Auxílio home office na folha de pagamento (independente se o modelo de trabalho for híbrido ou 100% remoto); - Auxílio creche mensal para pessoas que possuem filhos(as) de até 5 anos e 11 meses de idade; - Acesso a diversas academias em plataformas; - Day off de aniversário sem descontos salariais; - Licença parentalidade de 180 dias para pessoa gestante e licença parentalidade de 30 dias para pessoa não gestante; - Auxílio Parentalidade Atípica para as pessoas cuidadoras que possuem filhos(as) com deficiência ou neurodiversidade; - Plataformas de saúde e bem-estar físico e emocional; - Consultoria gratuita para auxílio nos temas de Assistência Social e Psicológica, Orientação Jurídica e Consultoria Financeira; - Redução no custo da conta de luz por meio de fontes renováveis; - Carteirinha do SESC (Serviço Social do Comércio) gratuita que proporciona acesso à cultura, educação, saúde, esporte, lazer e assistência; - Parcerias com instituições de ensino; - Nosso time de Talent Development está pronto para te ajudar na busca pelo conhecimento e desenvolvimento, para que você siga crescendo aqui dentro; - Grupos comunitários para se integrar, trocar experiências e fazer parte dessa cultura incrível.