Job Closed
This listing is no longer active.
The Education Talent Expert
Customer Success Manager – III
Location
Arizona
Posted
2 days ago
Salary
$81K - $86.5K / year
Seniority
Mid Level
Job Description
Customer Success Manager – III
The Renaissance Network, Inc.
• Independently manage a book of business/portfolio across assigned territories, executing on SOPs and developing proactive strategies to support customers based on segmentation and identified goals and objectives • Ensure that customers are continuously delighted throughout their journey with Renaissance • Regularly contributes to the identification and documentation of risks, applying knowledge of local customer and territory context; Escalates risk appropriately with some oversight • Collaborate with cross-functional team (e.g., Sales, Customer Support, Customer Education), to support customers. Contribute to revenue growth through customer advocacy and success stories • Facilitate or manage support/ product/ experience related customer challenges • Lead strategic customer conversations to ensure deep understanding of product value propositions and alignment with customer goals • Drive advanced product adoption strategies across customer base, supporting the development and implementation of scalable solutions for common customer challenges • Analyze customer feedback patterns and success metrics to provide actionable insights to CS leadership, contributing to product strategy and customer experience improvements • Execute sophisticated retention strategies through proactive risk assessment and mitigation planning, while monitoring customer accounts to address any signs of dissatisfaction or potential churn • Monitor new customers through the onboarding process, ensuring a smooth transition • Deploy many communication strategies to engage customers and engage • Lead customer strategies for personalized engagement operating with greater independence • Provide mentorship in CSM best practices and serve as a subject matter expert for customer success strategies and product support
Job Requirements
- 2-3 years experience in Customer Success required
- Strong understanding of the K12 education competitive landscape
- Strong organizational, analytical and detail-oriented thinking skills with the ability to operate in a highly efficient manner in a goal-oriented environment
- Excellent CS strategy acumen with good business development and negotiating skills
- Strong interpersonal, written, presentation and oral communication skills
- Proven track record of meeting/exceeding goals and targets and delivering outcomes to customers.
- Bonus Points
- Experience within a SaaS education company
Benefits
- World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
- Health Savings and Flexible Spending Accounts
- 401(k) and Roth 401(k) with company match
- Paid Vacation and Sick Time Off
- 12 Paid Holidays
- Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
- Tuition Reimbursement
- Life & Disability Insurance
- Well-being and Employee Assistance Programs
Related Guides
Related Job Pages
More Customer Success Manager Jobs
• Manage a portfolio of 60 French SaaS Accounts • Ensure strong product adoption and feature utilization • Advise clients on building and optimizing WhatsApp marketing campaigns • Guide new customers through product implementation • Track KPIs related to adoption, retention, and campaign performance • Manage escalations and coordinate with technical teams • Use AI tools to generate message templates and automation flows • Maintain structured account notes and CRM updates
• Manage 150 – 180 customer relationships. Some of your customers will be new while others may have been using HubSpot for several years. • Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them. • Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals. Along the way, you will get to know HubSpot’s software incredibly well and help your customers fully adopt the platform. • Your day-to-day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their “book of business”. The proactive work includes 4-5 scheduled deep-dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from HubSpot. The reactive work runs the gamut from questions about invoices to “how to” questions about the software • Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more Hubspot products and services to ensure customer retention and growth • Understand technical roadblocks and make recommendations on solution implementation and core integrations using Hubspot to overcome them
Customer Success Manager
SailPointAt SailPoint, we believe enterprise security must start with identity at the foundation. Today’s enterprise runs on a diverse workforce of not just human but also digital identities—and securing them all is critical. Through the lens of identity, SailPoint empowers organizations to seamlessly manage and secure access to applications and data at speed and scale. Our unified, intelligent, and extensible platform delivers identity-first security, helping enterprises defend against dynamic threats while driving productivity and transformation. Trusted by many of the world’s most complex organizations, SailPoint secures the modern enterprise.
• Manage a successful business relationship between SailPoint and assigned client accounts • Compile clear, time-boxed plans/engagement models to ensure delivery of a successful identity security program • Monitor accounts for change in solution/product usage, personnel, goals, mission • Provide coaching and advice to clients on the use of SailPoint’s solutions • Develop insights into the challenges faced by client organisations • Interfacing with delivery partners on project statuses • Provide strategic updates on clients’ performance to SailPoint Senior Management • Identify new opportunities for expanding SailPoint product/service usage • Ensure customer renewal and retention for SailPoint • Cultivate additional SailPoint Advocates within assigned customer base
• Serve as the primary contact for sales partners and their high-volume clients. • Ensure the success of e-commerce programs and long-term business relationships. • Build and maintain strong relationships with clients and sales partners. • Lead and manage e-commerce program activities to meet and exceed performance goals. • Support sales efforts with pricing, product presentations, vendor negotiations, and proposals. • Collaborate cross-functionally to support marketing, billing, and logistics.
