• Proactively identify customer’s goals and drive desired business outcomes • Conduct operational and business reviews highlighting success achievements • Establish yourself as the trusted advisor for your book of business • Identify and drive upsell and cross-sell opportunities across customer base

• Professionally manage a high volume of phone calls and email correspondence with clients and their families providing status updates and answering questions • Utilize internal systems to retrieve relevant information and provide accurate status updates • Adeptly multitask to ensure efficient handling of client queries while maintaining a high level of professionalism • Draft basic forms • Draft written correspondence to clients and VA • Update CCK's case management program files with all client conversations, pertinent correspondence, and information • Attend training sessions as directed by the supervisor • Assist with the training of new Client Advocate/Paralegals as needed

Role Description To provide support to independent medical safety assessment for Dexcom products by proactively obtaining, reviewing and evaluating additional data and reports containing potential safety information. To support individual case global safety / regulatory reporting compliance. To support quality system post market surveillance plan. To provide support to Health Care Professionals and Dexcom patients, who require immediate assistance due to device issues with potential health implications. - Assure medical validity and provide input to the activities of Customer Advocacy and Quality teams. - Following documented procedures, produce and document medically accurate assessments to include elements such as coding, causality, seriousness, and case narratives. - Triage and appropriately escalate product complaints that require elevated review and safety signals. - Execute post market surveillance activities in compliance with applicable global regulations, such activities include post market plans, PSUR, CER, literature reviews, design control, and risk management. - Review and provide input on any complaints regarding serious adverse events. Contact medical professionals for additional information as required. - Execute medical triage for appropriate causality on investigational assessment documents supporting regulatory reporting. - Assist in providing safety trend analyses and any related periodic review meetings. - When indicated, review technical support calls and communicate potential issues with technical support management. - Performs other duties related to the position as necessary as defined in company’s SOPs or requested by his/her supervisor. Qualifications - Knowledge of and clinical experience in field of diabetes and CGM technology are desirable. - Experience in Safety Vigilance monitoring and Adverse Event case processing/reporting or Quality Assurance are desirable. - Experience in Post Market Surveillance activities is desirable. - Ability to interpret company policies and procedures to complete a variety of tasks. - Must be self-motivated, self-confident, and be able to work independently or equally well as a team member. - Demonstrated ability for teamwork and collaborative problem-solving. - Other important qualities include excellent written and verbal communications skills, attention to detail, consensus building and teamwork, planning and implementation skills. - Registered Nurse preferred. - Minimum 2-5 years of previous clinical work experience. - 2 or more years of experience in Post Market Surveillance, Medical Device Reporting and Product Vigilance monitoring is highly desirable. Requirements - Travel Required: 0 – 25% - Typically requires a Bachelor’s degree and a minimum of 2-5 years of related experience. Remote Workplace Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option. Salary $37.93 - $63.22

Role Description The Opportunity: This role supports clients located in Central and Eastern Standard Time Zones. In this role, you will be responsible for intake and resolution of Customer (U1000 lives) inquiries, problems and/or service requests. You will act as the primary issue resolution owner and be responsible for resolving any Customer problems or issues. You will take ownership of issues from beginning to end. How You Will Contribute: - Coordinate with all necessary 'back office' areas to resolve - Organize, oversee, manage, monitor and follow through. - Act as the daily point of contact for any customer inquiries (calls, emails, web chats, etc.). - Track activities in CRM. - Responsible for fulfilling reporting requests from customers. - Maintain tracking and reporting. Identify and drive business changes / continuous improvements needed. - Look at trends and root cause analysis and work with internal partners from claims, Underwriting, etc. to identify improvement opportunities. What You Will Bring With You: - You must be very responsive, resolving service issues as quickly as possible. - You will develop solutions to customer needs/issues during the entire lifecycle of the case. - Able to work effectively in a fast-paced environment. - The ability to actively listen to customers, paying attention to their needs, wants, likes, dislikes, trends, ideas and suggestions is critical. - Knowledgeable, service-oriented professional approach. - This role requires flexibility, adaptability and the ability to pitch in and support the team's work at all times. - Proven record of providing strong and effective customer service. - Ability to influence the horizontal process and influence the owners of each part of the process. - Experience effectively analyzing issues and identifying root causes to prevent reoccurrence. - Understanding of systems and technology. Qualifications - You should have a thorough understanding of contract provisions and administrative policies and procedures. - Experience within the Group Employee Benefits Industry; with FMLA and Paid Statutory Leave experience required. - Bachelor's degree preferred. - 5+ years of client-facing experience or an equivalent combination of education and experience. - Excellent problem-solving skills and high energy and enthusiasm. - Strong verbal and written communication skills. Requirements - National Average Base Salary: 58,800-88,200. - Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. - This position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. Benefits - Comprehensive benefits, including generous vacation and sick time. - Market-leading paid family, parental and adoption leave. - Medical coverage. - Company paid life and AD&D insurance. - Disability programs and a partially paid sabbatical program. - 401(k) employer match, stock purchase options and an employer-funded retirement account. - Flexible, inclusive and collaborative work environment that supports career growth.