Chisholm Chisholm & Kilpatrick LTD

• Establish the firm’s relationship with qualified potential clients by conducting interviews via telephone • Serve as point of contact for potential clients throughout the intake process • Manage large amounts of inbound and outbound calls in a timely manner • Clear, concise, and accurate written and verbal communication • Following communication “scripts” when handling different topics • Learn about CCK’s practice areas and become conversant with the legal issues facing our clients • Demonstrate empathy to potential clients and put them at ease during their difficult time • Provide detailed written summaries about potential clients’ needs to attorneys • Request and review all necessary documents from potential clients

• Communicate regularly with clients, doctors’ offices, and insurance companies via phone and email. • Obtain all documentation necessary to support a client's claim for benefits • Conduct case research and assist attorneys with case development • Review, analyze, and assess client case files to determine next steps • Prepare benefit claim forms and draft appeals of denied benefits • Process incoming and outgoing mail • Perform administrative support for attorneys as needed • Drafting letters and other documents. • Proofread and review important procedural documents before they are mailed out.

• Establish the firm’s relationship with qualified potential clients by conducting interviews via telephone • Serve as point of contact for potential clients throughout the intake process • Manage large amounts of inbound and outbound calls in a timely manner • Clear, concise, and accurate written and verbal communication • Following communication “scripts” when handling different topics • Learn about CCK’s practice areas and become conversant with the legal issues facing our clients • Demonstrate empathy to potential clients and put them at ease during their difficult time • Provide detailed written summaries about potential clients’ needs to attorneys • Request and review all necessary documents from potential clients.

• Review client and potential client records to identify relevant facts for VA claims • Communicate professionally and empathetically with clients over the phone • Complete administrative tasks to support case progression and team operations • Participate in team meetings and ongoing training to stay updated on VA law and best practices • Provide direct support to veterans as they navigate their benefits claims

• represent veterans of the U.S. Armed Forces in appeals for VA disability benefits before the U.S. Court of Appeals for Veterans Claims (CAVC) • collaborate with other teams on cases involving different aspects of veterans law beyond appellate litigation • case record analysis, brief writing • electronic filing of necessary documents and appeals