Credit Repair and Education FinTech
Client Success Agent – Customer Support
Location
Nigeria
Posted
6 days ago
Salary
$4 / hour
Seniority
Senior
Job Description
Client Success Agent – Customer Support
The Credit Pros
• Handle customer inquiries via phone, email, and chat per SOPs. • Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations. • Escalate and assign issues to relevant departments as needed. • Log, review, and follow up on customer requests and resolutions. • Investigate, research, and provide accurate solutions. • Maintain and update customer records during interactions. • Achieve KPIs for client-facing time, call quality, and occupancy. • Address collections and billing inquiries, including payment plans, account balances, and overdue payments. • Clarify charges, generate statements, and process billing adjustments. • Handle service cancellations, applying retention strategies and resolutions.
Job Requirements
- Start Date: July 27, 2026
- Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.
- Works Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training
- Knowledge of the United States credit industry including credit cards, line of credit, personal loans
- Customer first orientation and being empathetic to their needs
- Excellent communication skills and solution-oriented mindset
- Hunger to learn and equip self with TCP’s technological suite
Benefits
- An opportunity to become a part of leading US based credit repair service provider
- Fulltime-Permanent role
- 100% Remote Work + Great Work Environment
- Paid Training: 01 Month Paid Training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time)
- Employee development, Management training, coaching & upskilling.
- Flexible Accruing Paid Time Off
- Company Holidays
- Birthday Time Off
- Eligible for health benefits after one (01) year of association
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