• Manage the day-to-day operations of multiple USA client accounts in the ABA Therapy Industry. • Lead, coach and support remote agents to achieve performance, productivity and quality targets. • Monitor attendance, adherence, productivity and KPIs, addressing performance concerns proactively. • Conduct regular one-on-one coaching sessions and performance reviews with assigned agents. • Build strong working relationships with assigned clients and serve as their primary operational contact. • Respond to client enquiries, concerns and operational escalations promptly and professionally. • Work closely with the Client Success Manager to ensure a consistent client experience. • Analyse operational data and identify trends, risks and opportunities for improvement. • Prepare and present weekly and monthly operational performance reports. • Coordinate staffing, scheduling and resource planning to meet client requirements and service level agreements. • Collaborate with Recruitment, HR, IT and Operations teams to ensure smooth onboarding and ongoing support for client accounts. • Drive continuous improvement initiatives that enhance both client satisfaction and operational efficiency.

• Conduct comprehensive initial evaluations and establish treatment plans • Provide short-term therapy services (12-week model) for patients of all ages • Treat a range of diagnoses including depression, anxiety, trauma, bipolar disorder, substance use disorders (SUD), and maternal mental health conditions • Deliver 45-minute intake and therapy sessions • Collaborate with a multidisciplinary care team including psychiatry, crisis services, and case management • Contribute to a team-oriented environment with a proactive, “go-getter” mindset

• Provide therapeutic counseling services and treatment planning to a primarily young adult population • Document concurrently and submit HIPAA compliant documentation using TimelyCare's electronic health record • Develop and submit treatment plans and progress notes following each session • Communicate cross functionally with other teams/departments in order to support care continuation as needed • Adhere to established standards for documentation quality and code of ethics

• Provide therapeutic counseling services and treatment planning to a primarily young adult population • Document concurrently and submit HIPAA compliant documentation using TimelyCare's electronic health record • Develop and submit treatment plans and progress notes following each session • Communicate cross functionally with other teams/departments in order to support care continuation as needed • Adhere to established standards for documentation quality and code of ethics • Work with the student/client to establish and develop treatment goals and document accordingly • Utilize active listening skills and evidence based modalities (SFBT, CBT, DBT, MI, ACT) in order to build rapport, establish boundaries, and progress student/client care • Submit appropriate documentation in the EHR (the TimelyCare platform) in a punctual manner • Prepared to adapt to the changing needs of the population we serve • Able to remain calm and maintain composure during a potential high stress scenario • Respond with empathy, professionalism, and meet clients where they are at • Model respectful conduct with all students, peers, and support staff