Role Description Our client is a compassionate, U.S.-based mental health practice dedicated to helping individuals build resilience and improve their emotional well-being through evidence-based therapy and personalized care. They are looking for a proactive and compassionate Mental Health Virtual Assistant to become an integral part of their growing team. This role is ideal for someone who enjoys interacting with patients, staying organized, and supporting a healthcare practice behind the scenes. - Serve as the virtual front desk by answering incoming phone calls professionally and promptly. - Respond to patient emails and inquiries with excellent customer service. - Schedule, reschedule, and confirm patient appointments. - Maintain provider calendars and ensure efficient scheduling. - Verify patients' insurance benefits and eligibility. - Perform general healthcare administrative tasks and maintain accurate patient information. - Support daily clinic operations to ensure smooth workflow. - Conduct outbound calls to previous patients to encourage appointment scheduling. - Help re-engage inactive patients to improve provider schedules and practice growth. - Assist with updating the practice's website as needed. - Support basic social media management and content updates. - Provide basic billing assistance when needed. Qualifications - At least 2 years of healthcare or medical virtual assistant experience. - Experience handling patient scheduling, appointment coordination, and administrative support. - Strong verbal and written English communication skills with a neutral, professional phone presence. - Excellent customer service and interpersonal skills. - Strong organizational and multitasking abilities. Requirements - Experience supporting a mental health or behavioral health practice. - Experience verifying insurance benefits. - Exposure to medical billing processes. - Experience conducting outbound patient calls or appointment reactivation campaigns. - Familiarity with website or social media management. Benefits - Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request. - HIPAA & Cybersecurity Training + Certification (Provided): Access to internal HIPAA compliance training and certification. - Top 1% VA Performance Training: Access to proprietary training on communication and best practices. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. - Access to Tools & Resources: Templates, workflow guides, and productivity tools. - Optional Performance-Based Incentives: Some clients may offer bonuses or increased hours based on performance.

Role Description As the Executive Assistant, you'll serve as the operational backbone for the executive team. You'll manage complex calendars, coordinate meetings across multiple stakeholders, oversee executive communications, and help keep strategic initiatives on track. This role goes beyond traditional administrative support. You'll work closely with leadership across multiple functions, anticipate needs before they arise, improve internal processes, and help the team operate efficiently in a fast-paced startup environment. The ideal candidate is highly organized, communicates exceptionally well, exercises sound judgment, and enjoys solving problems independently. You're someone who thrives on creating order, protecting executive time, and ensuring nothing falls through the cracks. Key Responsibilities - Executive Support - Manage executives' calendars, scheduling meetings across multiple time zones while protecting focus time - Coordinate internal and external meetings, ensuring agendas, documents, and meeting materials are prepared in advance - Manage executive inboxes by prioritizing communications, drafting responses, and ensuring timely follow-up - Prepare meeting notes, action items, and follow-up communications - Arrange domestic and international travel, accommodations, and itineraries when required - Handle confidential information with professionalism and discretion - Operations & Project Coordination - Track company priorities, projects, and executive action items - Coordinate cross-functional initiatives to ensure deadlines and deliverables stay on track - Assist with documentation, reporting, and internal process improvements - Help organize company meetings, leadership reviews, and team events - Create and maintain organized documentation and operational resources - Communication & Stakeholder Management - Serve as a primary point of coordination between executives and internal teams - Draft professional communications on behalf of leadership - Coordinate with clients, partners, vendors, and other external stakeholders - Ensure timely follow-up on important conversations and commitments - Administrative & Business Operations - Maintain organized records and documentation - Assist with preparing presentations, reports, and business documents - Support expense tracking, invoice coordination, and administrative processes as needed - Recommend process improvements that increase efficiency across the organization - Provide additional administrative and operational support as business needs evolve Qualifications - 3+ years of experience supporting founders, executives, or senior leadership - Previous experience as an Executive Assistant, Executive Operations Associate, Operations Coordinator, or similar role - Exceptional organizational and time-management skills - Excellent written and verbal English communication skills - Strong attention to detail with outstanding follow-through - Ability to prioritize competing tasks in a fast-paced environment - High level of professionalism, discretion, and confidentiality - Strong problem-solving skills and ability to work independently - Experience coordinating calendars across multiple time zones - Comfortable working with Google Workspace, Microsoft Office, Slack, Notion, Zoom, or similar productivity tools - Experience supporting startup founders or high-growth companies is a strong plus - Experience within fintech, SaaS, or technology companies is preferred but not required - AI fluency and familiarity with tools such as ChatGPT, Claude, or other AI productivity platforms is a plus Additional Details - Fully remote position - Working hours: 9:00 AM – 6:00 PM EST (or aligned with the executive team's schedule) - Direct collaboration with the executive leadership team - Long-term opportunity with significant growth potential - Location: India or Philippines (Remote) Compensation & Benefits - Competitive compensation - Fully remote work environment

• Manage and prioritize emails and phone calls, ensuring that important messages are relayed on time. • Arrange and schedule meetings, record minutes as needed • Prepare reports and presentations to help facilitate informed decision-making • Support the Executive team with day-to-day administrative tasks including preparing business documents and month-end reports • Scheduling and booking flights and hotels for the executive • Project-management • Perform other duties as assigned

Role Description Our client operates in the hospitality industry, providing exceptional service and memorable experiences to its customers. They are seeking a proactive and highly organised Virtual Assistant to support the Director with a range of administrative and operational tasks, ensuring the business runs efficiently while maintaining a high standard of service. Qualifications - Prior experience in customer service, particularly in handling phone inquiries and resolving issues. - Demonstrated ability to think logically and apply common sense in problem-solving scenarios. - Proficiency in basic computer skills, including data entry and navigating software applications. - Excellent verbal and written communication skills to interact effectively with customers and colleagues. - Ability to work independently with minimal supervision while also being a team player when needed. - Strong organizational skills and attention to detail to ensure accuracy in customer interactions and data management. Requirements - Handle inbound calls by either forwarding relevant calls or addressing inquiries directly. - Manage inbound social media communications to ensure timely responses and customer satisfaction. - Utilize the company's booking system as needed to assist customers with reservations and inquiries. - Send follow-up text messages during or after phone calls to provide additional information or confirm details. - Deliver exceptional customer service over the phone, demonstrating empathy and professionalism at all times. - Resolve customer issues efficiently and effectively, aiming for first-call resolution whenever possible. - Maintain accurate records of customer interactions and transactions for future reference. - Collaborate with team members to ensure a seamless customer experience across all touch points. Benefits - Fully remote or flexible work arrangements. - Professional development opportunities to enhance your skills and grow in your career. - Collaborative online team environment fostering teamwork and camaraderie. - Supportive leadership with clear communication channels for guidance and feedback. - Opportunities for career growth and advancement within the organization.