• You manage and optimize a portfolio of short-term rental properties on booking platforms (Airbnb, Booking.com, Abritel) as part of the ALB network. • Listing setup and optimization on platforms (photos, descriptions, SEO) • Yield management: dynamic pricing to maximize revenue for each property • Reservation management and guest relations (messaging, check-in, disputes) • Coordination of cleaning and maintenance teams between stays • Prospecting for new property owners who want to delegate the management of their properties

• You manage and optimize a portfolio of short-term rental properties on platforms (Airbnb, Booking, Abritel) as part of the ALB network. • Listing creation and optimization on platforms (photos, descriptions, SEO) • Yield management: dynamic pricing to maximize each property's revenue • Reservation management and guest relations (messaging, check-ins, dispute resolution) • Coordination of cleaning and maintenance teams between stays • Prospecting new property owners who want to outsource the management of their properties

Role Description - Assist in completing paperwork for orders and tracking delivery of network circuits/services to DG facilities. An understanding of the different types of services being delivered (MPLS, VPLS, DIA, SIP, etc.) and how those services are handed off is preferred. The team member will help with order placement, tracking, and communication to internal parties on timelines for services. - Review of Bills of Material (BOM) and service agreements, ensuring quotes and existing infrastructure match. - Ability to input purchase orders from BOMs and track shipment/delivery with vendors. Previous experience with Coupa for these purposes is preferred. - Improve existing reports and develop new reports to measure the status of assets in the environment. - Capable of reviewing operational processes - some established, some ad-hoc/unwritten that need documentation. Identify gaps and breakdowns of documented processes and assist with improvements. - Ability to review incident escalations, perform additional triage/validation and determine if a case needs additional escalation with responsible 3rd parties, and to involve them if so. - Provide operational input to offshore operations team, ensuring incidents and changes are being completed as expected. Ensure escalations are taking place to the appropriate team as needed. - Assist teams with escalations that need to take place with 3rd parties/MSPs and track open incidents. - Build and review alerts, dashboards, and trending in monitoring and analysis tools like Solarwinds, Aruba, Meraki, Extrahop, etc. Qualifications - 3+ years of experience in a network operations/support capacity required, 5+ years preferred. - Previous experience in larger/enterprise environments supporting multiple business units and leveraging multiple service providers to deliver capabilities to end user population. - General understanding of network services: LAN, WAN, WLAN, Broadband, Bandwidth, Latency, MPLS, VPLS. Candidate should generally understand and explain the difference between these areas. - Preferred understanding of and experience utilizing/troubleshooting: VLANs, IP Subnetting, OSPF/BGP/Static Routing, Wireless LANs, Firewalls, VoIP and similar/related technologies. - Some experience with requisition/purchase order systems, preferably Coupa. - Understanding of basic financial/accounting practices, such as what qualifies as capital/expense for order coding. - Experience using MS Excel, Power BI, and/or other reporting tools to update service reports, improve inventory tracking, issue status, etc. - Strong communication skills, both written and verbal.

Role Description As a NOC Technician II, you may be assigned to support various functions within the Network Operations Support area. In this role, you will be responsible for shift operations within the Network Operations Center (NOC), which provides 24/7/365 network management services across voice, video, and data networks for TDS TELECOM and other organizations as needed. - Monitor, acknowledge, troubleshoot, document, and resolve network-related trouble tickets. - Coordinate the dispatch of field personnel or escalate to Level 2 support resources when additional assistance is required. - Provide support by troubleshooting network alerts, collaborating with carriers, and working closely with Field Service Technicians to resolve issues. - Deliver first-level support to Advanced Technical Support teams and Field Services in a professional, quality-focused manner. This position follows a fixed shift schedule with an approximately 1-month training period, working Monday through Friday from 3:00 PM to 11:30 PM CT. After training, you will transition to your permanent schedule on the NMO 2nd shift, working 3:00 PM to 11:30 PM CT, Friday through Tuesday, with Wednesday and Thursday off. This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates. Responsibilities - Troubleshoots, analyses, resolves, and escalates network troubles. - Manages ticket/trouble progression to resolution for Field Services, Advanced Technical Support, and Carriers. - Provides troubleshooting assistance with Advanced Technical Support. - Familiarity with all switching platforms. - 2 years Voice/Data troubleshooting or TDM switching experience. - Provides technical training to peers. - Assists and supports Customer Contact Centers, Field Services, Marketing, and Sales departments. - Participates in quality improvement activities. - Trains to keep abreast of current and future network equipment and company processes. - Acts as first level escalation for trouble resolution. - Performs escalations to TDS management and partner companies for trouble tickets that have missed service level targets. - Other projects as directed by immediate supervisor. - Keeps current with changes in the telephone industry and ongoing initiatives in other functional units. Qualifications - Associates Degree (or higher) -OR- 2+ years of professional work experience -OR- current military service, or prior military service with honorable discharge. - 3+ years of computer applications experience with a strong proficiency in MS Office applications. - 2+ years of VOIP troubleshooting experience and/or 2 years TDM switch experience. - Must follow the TDS attendance guidelines in order to meet TDS's business needs. - 2+ years of telecommunications or customer service experience in a trouble resolution environment is preferred. - DS Repair experience or NOC experience is a plus. - A+, Net+, or CCNA certifications are a plus. - Ability to work mandatory overtime during peak periods of the year. - Thorough understanding of the Residential/Business order process. - Willingness to work and make decisions in a rapidly changing and uncertain environment. - Training in Data, Voice, or Video Network Technologies is a plus. - Good technical and analytical skills are necessary. - Strong verbal and written communications skills. - Good client and vendor relations skills and interpersonal skills. - A professional attitude and courteous manner towards clients, partners, and staff. - Ability to adapt quickly to change and prioritize work activities in response to changes, challenges, or demands. Benefits - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Programs - Short-Term & Long-Term Disability (for associates working 30 or more hours per week) - TDS Service Discounts (for associates working 30 or more hours per week) - Education Assistance (for associates working 30 or more hours per week) - Paid Volunteer Time (for associates working 30 or more hours per week)