Role Description We are looking for a Customer Success Specialist to take senior ownership of our most important client relationships in the property industry. Building on everything a Customer Success Executive does, you will manage a portfolio of higher-value and more complex accounts, act as the trusted advisor customers rely on, and set the standard for how we drive satisfaction, renewals, and growth. As one of the more experienced members of the team, you will also share best practice with colleagues and help raise the bar for customer success across Alto. What You’ll Do - Client Relationship Management - You will be the primary point of contact for a portfolio of higher-value and more complex clients, owning those relationships end to end. - You will build trusted relationships with senior decision-makers and stakeholders, understanding their business goals and how Alto can support them. - You will lead regular check-ins, reviews, and business analysis to keep clients satisfied and surface opportunities to add value. - Retention & Account Growth - You will lead contract renewals and identify upsell and cross-sell opportunities to maximise account value and revenue growth. - You will develop and execute strategies to mitigate churn, identifying at-risk clients and acting proactively to address their concerns. - You will give consultative advice, showing clients how new features or upgrades solve their emerging challenges. - Client Onboarding & Enablement - You will manage onboarding for new clients, ensuring a smooth and efficient transition onto the Alto platform. - You will deliver personalised training and resources so clients are empowered to use the platform to its full potential. - You will troubleshoot early implementation issues and work with internal teams to resolve client queries and technical concerns. - Collaboration & Advocacy - You will be the voice of the customer inside Alto, relaying client feedback to product and customer success teams to shape future enhancements. - You will partner with product and development teams to make sure customer needs are addressed in new releases and updates. - You will work closely with sales, marketing, and support to deliver a cohesive customer experience, and share best practice to help less experienced colleagues grow. - Reporting & Data Analysis - You will monitor and report on client account health, usage metrics, and satisfaction levels. - You will turn data into recommendations that help clients improve how they perform using Alto’s platform. - You will track and manage KPIs such as renewal rates, NPS, and customer engagement. Qualifications - Solid experience in customer success, account management, or relationship management — ideally within SaaS or the property industry — with the maturity to own senior and complex client relationships. - A strong understanding of SaaS business models and the software implementation lifecycle. - A proven track record of managing client relationships and driving account growth. - Excellent communication, presentation, and problem-solving skills, with the confidence to advise senior stakeholders. - A highly organised approach with strong time management and attention to detail across a demanding portfolio. - A can-do attitude, a desire to keep learning, and a willingness to share best practice with the wider team. - The ability to analyse data and turn it into actionable insights for clients. - Confidence with CRM tools such as Salesforce and familiarity with account management software. Benefits - Commission based OTE - 25 days annual leave + extra days for years of service - Day off for volunteering & Digital detox day - Festive Closure - business closed for period between Christmas and New Year - Cycle to work and electric car schemes - Free Calm App membership - Enhanced Parental leave - Fertility Treatment Financial Support - Group Income Protection and private medical insurance - Gym on-site in London - 7.5% pension contribution by the company - Talent referral bonus up to £5K

Role Description We are looking for a Customer Success Specialist to take senior ownership of our most important client relationships in the property industry. Building on everything a Customer Success Executive does, you will manage a portfolio of higher-value and more complex accounts, act as the trusted advisor customers rely on, and set the standard for how we drive satisfaction, renewals, and growth. As one of the more experienced members of the team, you will also share best practice with colleagues and help raise the bar for customer success across Alto. What You’ll Do - Client Relationship Management - You will be the primary point of contact for a portfolio of higher-value and more complex clients, owning those relationships end to end. - You will build trusted relationships with senior decision-makers and stakeholders, understanding their business goals and how Alto can support them. - You will lead regular check-ins, reviews, and business analysis to keep clients satisfied and surface opportunities to add value. - Retention & Account Growth - You will lead contract renewals and identify upsell and cross-sell opportunities to maximise account value and revenue growth. - You will develop and execute strategies to mitigate churn, identifying at-risk clients and acting proactively to address their concerns. - You will give consultative advice, showing clients how new features or upgrades solve their emerging challenges. - Client Onboarding & Enablement - You will manage onboarding for new clients, ensuring a smooth and efficient transition onto the Alto platform. - You will deliver personalised training and resources so clients are empowered to use the platform to its full potential. - You will troubleshoot early implementation issues and work with internal teams to resolve client queries and technical concerns. - Collaboration & Advocacy - You will be the voice of the customer inside Alto, relaying client feedback to product and customer success teams to shape future enhancements. - You will partner with product and development teams to make sure customer needs are addressed in new releases and updates. - You will work closely with sales, marketing, and support to deliver a cohesive customer experience, and share best practice to help less experienced colleagues grow. - Reporting & Data Analysis - You will monitor and report on client account health, usage metrics, and satisfaction levels. - You will turn data into recommendations that help clients improve how they perform using Alto’s platform. - You will track and manage KPIs such as renewal rates, NPS, and customer engagement. Qualifications - Solid experience in customer success, account management, or relationship management — ideally within SaaS or the property industry — with the maturity to own senior and complex client relationships. - A strong understanding of SaaS business models and the software implementation lifecycle. - A proven track record of managing client relationships and driving account growth. - Excellent communication, presentation, and problem-solving skills, with the confidence to advise senior stakeholders. - A highly organised approach with strong time management and attention to detail across a demanding portfolio. - A can-do attitude, a desire to keep learning, and a willingness to share best practice with the wider team. - The ability to analyse data and turn it into actionable insights for clients. - Confidence with CRM tools such as Salesforce and familiarity with account management software. Benefits - Commission based OTE - 25 days annual leave + extra days for years of service - Day off for volunteering & Digital detox day - Festive Closure - business closed for period between Christmas and New Year - Cycle to work and electric car schemes - Free Calm App membership - Enhanced Parental leave - Fertility Treatment Financial Support - Group Income Protection and private medical insurance - Gym on-site in London - 7.5% pension contribution by the company - Talent referral bonus up to £5K

Role Description Stay Group is an innovative Marketing company with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. Currently, we are looking for our perfect CRM & Retention Specialist to join our team and help us build meaningful customer journeys, improve engagement, and maximize retention across multiple communication channels. Qualifications - At least 2 years of experience in CRM, Retention, Lifecycle Marketing, or Email Marketing, preferably within the iGaming industry. - Experience working with CRM platforms and customer communication tools. - Strong understanding of customer lifecycle management, segmentation, and retention strategies. - Hands-on experience creating and managing email campaigns, automated customer journeys, trigger campaigns, and communication funnels. - Experience with A/B testing and analyzing campaign performance. - Understanding of key CRM metrics such as Open Rate, CTR, Conversion Rate, Bounce Rate, Unsubscribe Rate, and Customer Engagement. - Strong analytical mindset with the ability to interpret campaign performance and suggest data-driven improvements. - Experience collaborating with Product, Design, Content, and Marketing teams. - Excellent organizational skills with the ability to manage multiple campaigns simultaneously. - Upper-Intermediate English level or higher. Requirements - Create, launch, and manage customer communication campaigns across all available CRM channels. - Develop and maintain communication templates, ensuring technical accuracy and consistent delivery. - Build, optimize, and monitor automated customer journeys, trigger campaigns, onboarding, retention, and reactivation flows. - Collaborate with the CRM Manager to improve customer segmentation and lifecycle communication strategies. - Monitor campaign performance by analyzing key metrics such as delivery rate, open rate, click-through rate, conversion rate, bounce rate, and unsubscribe rate. - Generate regular reports, identify optimization opportunities, and proactively propose new hypotheses to improve communication effectiveness. - Coordinate with Design and Content teams by preparing detailed tasks and ensuring high-quality campaign assets. - Work closely with Product, Marketing, and Creative teams to deliver relevant and personalized customer communications. - Participate in A/B testing initiatives and continuously optimize customer engagement. - Contribute to the growth of the subscriber base while maintaining the lowest possible unsubscribe rates across all communication channels. Benefits - Freedom to choose where to work: work from anywhere in the world with the freedom of remote options. - Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results. - Corporate English speaking club: improve your English proficiency with regular practice and expert guidance. - A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued. - Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel. - Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Title: Financial Specialist II Job Description: - Requisition Number: JR10012525 - Remote Type: Hybrid - Location: Madison, Wisconsin - Category: Financial - Time Type: Part time - Apply By: Jul. 16, 2026, at 11:59 p.m. CDT Add to favorites View favorites Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Jobs Hub to apply through the internal application process. Job Category: University Staff Employment Type: Regular Job Profile: Financial Specialist II Job Summary: Become the Financial Wizard of the Department of Psychiatry! Are you a numbers whisperer who loves turning messy data into financial harmony? We are looking for a dynamic Financial Specialist to become the transactional powerhouse behind our team. Working alongside our Associate Department Administrator, you'll take full ownership of our day-to-day financial engine. You won't just track data-you'll be the ultimate guardian of financial integrity, executing flawless record-keeping, ensuring airtight internal controls, and masterfully managing transactional accounting across multiple funding streams. But your superpowers don't stop at the ledger! You will also be our resident logistics champion, steering the department through the wild waters of UW-Madison purchasing and travel regulations. Armed with your extensive knowledge, you'll save the day by translating complex compliance rules into seamless buying and travel experiences for our team. If you're ready to combine your love for airtight spreadsheets with a mission that truly matters, jump on board-we've got some transactions to master! Additional Information: - This position is full or part-time, 60%-100% - This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location. - The work schedule is flexible and will be determined at the time of hire. Key Job Responsibilities: - Audits or processes advanced transactions and assigns funding codes in accordance with established rules, regulations, and policies - Reallocates expenses to appropriate funding strings - Drafts communications and advanced reports and maintains organization of varied records to provide administrative support within a specified work unit - Audits, monitors, organizes, and updates fiscal records, reports, and affiliated materials - Answers advanced fiscal questions and provides information based on set materials and standards to various audiences - Audits or reconciles original purchase documents with payments - Reviews transaction processing internal controls and recommends policies and procedures - Creates general reporting for transactions Department: School of Medicine and Public Health, Department of Psychiatry, Administration The Department of Psychiatry at the University of Wisconsin-Madison is committed to basic and clinical research that furthers the understanding and development of new treatments for patients with mental illness, training the next generation of leaders, and providing excellent patient care to a broad range of patients. Compensation: The minimum starting hourly wage for the position is $22.31 per hour; negotiable based on experience and qualifications. Employees in this position can expect to receive benefits such as generous vacation, holidays, and sick leave; competitive insurances and savings accounts; retirement benefits. For more information, refer to the campus benefits webpage and SMPH University Staff Benefits Flyer 2026 . Required Qualifications: - More than three years of related experience. - Proficiency in Microsoft Excel, and Outlook. - Knowledge regarding a variety (federal, state, university, granting agency, etc.) fiscal policies and procedures. - Ability to analyze accounting data and advise others on the appropriate action to take as result of the analysis. - Excellent organizational, interpersonal and communication skills. - Ability to work independently with attention to detail. - Ability to work under deadline pressure, using computing resources effectively. - Comfortable interacting with a varied clientele and customer group. Preferred Qualifications: - Knowledge and understanding of University, school and internal departmental operating procedures. - Proficient in gathering and interpreting information found in UW-Madison and other web-based data sources. - Experience with WORKDAY ERP. - Ability to effectively produce financial reports for the department. - Application of established accounting principles and interpretation of a wide range of agency, state, federal, and donor rules and regulations in the maintenance, reconciliation and analysis of accounts. Education: - High School Diploma preferred Institutional Statement on Diversity: Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals. The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world. The University of Wisconsin-Madison is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website. Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.