Role Description Avalara is transforming a multi-billion-dollar industry, and we're looking for a quota-carrying Senior Strategic Alliance Manager (SAM) to lead our most strategic enterprise partnership with Workday. This is a visible role on the Enterprise Strategic Alliances team, responsible for driving measurable pipeline and revenue impact with top-tier partners. You will own the strategy, execution, and results for alliances with partners such as Workday, and regional systems integrators, working closely with Avalara Sales, Marketing, and Partner teams to accelerate joint success. This is a fully remote, US-based position reporting to our Director, Strategic Alliances – Enterprise. - You will drive strategic growth with priority enterprise partners by building joint pipeline generation and acceleration strategies. - You will own partner performance by managing referral pipeline and bookings targets, identifying gaps to goal, and executing corrective actions. - You will build trusted, executive-level relationships across partner sales, alliances, and leadership teams, as well as internal stakeholders across Sales, Marketing, and Partner Management. - You will lead joint planning and execution, including partner enablement, account alignment, opportunity development, and ongoing deal collaboration. - You will operate with autonomy and influence, representing Avalara externally with large, highly influential partners while independently shaping and executing alliance strategies. - You will develop and execute joint business and pipeline plans with partners such as Workday. - You will manage ongoing partner communications and sales motions, acting as a connector between Avalara field teams and partner sellers. - You will track and report pipeline, KPIs, and partner performance using CRM and analytics tools (e.g., Salesforce dashboards). - You will lead operational and sales cadence activities, including Quarterly Business Reviews (QBRs), forecasting, and executive reporting. - You will manage budgets for field and partner activities and ensure ROI alignment. Qualifications - 8+ years of experience managing high-value enterprise technology partnerships such as Workday, with a proven track record of exceeding partner-driven revenue goals. - Experience with CRM and sales enablement platforms (e.g., Salesforce), with experience using data and analytics to drive decisions and measure ROI. - Strong business and technical knowledge with experience in enterprise software, strategic alliances, and go-to-market execution. - Bachelor's degree required. - Experience driving $5M+ in annual partnership-sourced revenue. Benefits - Total Rewards: In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. - Health & Wellness: Benefits vary by location but generally include private medical, life, and disability insurance. - Inclusive culture and diversity: Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. Company Description Avalara is an AI-first Company. AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability. - You’ll bring experience using AI and AI-related technologies, ready to thrive here. - You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers. - You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it.

Role Description The Manager, Partner Care is responsible for leading the day-to-day performance, coaching, and operational execution of a Partner Operations team supporting Priority’s partner ecosystem. This role reports to the Senior Director, Partner Operations and helps translate departmental strategy into consistent service delivery, proactive partner support, and measurable operational results. - Manage the daily operations of assigned Partner Care team members, including workload distribution, performance management, coaching, and development. - Translate Senior Director priorities into clear team goals, operating routines, and execution plans. - Monitor staffing, coverage, scheduling, queue health, and work prioritization to support partner needs and service level expectations. - Set expectations for responsiveness, accuracy, follow-through, and professional partner engagement. - Support hiring, onboarding, training, and ongoing development of Partner Care Advocates. - Foster a culture of accountability, collaboration, ownership, continuous improvement, and service excellence. - Champion a partner-centric service culture focused on responsiveness, accountability, and consistent partner experiences. - Ensure assigned team members provide proactive, relationship-based support that strengthens partner satisfaction, retention, and operational outcomes. - Monitor partner feedback, service trends, and recurring issues to identify opportunities to improve the partner experience. - Serve as an escalation point for complex partner matters, coordinating resolution across internal teams as needed. - Balance partner needs with operational capabilities, compliance requirements, risk considerations, and business objectives. - Execute operating procedures, service standards, quality expectations, and performance routines established for the Partner Care organization. - Identify process gaps, workflow inefficiencies, knowledge needs, and service barriers that impact team performance or partner outcomes. - Recommend and implement approved process improvements to improve consistency, efficiency, partner satisfaction, and employee effectiveness. - Ensure team adherence to defined workflows, escalation paths, documentation standards, and compliance-related requirements. - Support initiatives related to automation, self-service, artificial intelligence, and digital engagement by helping prepare teams for change. - Track and manage team performance against key metrics related to partner experience, service effectiveness, productivity, quality, retention support, and employee engagement. - Use data, reporting, and partner insights to identify trends, manage risk, and drive informed coaching and operational decisions. - Provide regular performance updates, business insights, and recommendations to the Senior Director, Partner Operations. - Conduct performance reviews, provide timely feedback, and support action plans that improve individual and team performance. - Maintain visibility into partner portfolios, escalations, and operational commitments to ensure timely follow-through. - Lead team members responsible for supporting assigned partner portfolios, including self-service, moderate-value, and managed partner relationships. - Ensure appropriate engagement standards are followed for partner communication, business reviews, issue management, and follow-up. - Support retention and growth objectives by ensuring partner concerns, operational barriers, and revenue-impacting issues are surfaced and addressed. - Coordinate with Sales, Customer Support, Risk, Technical Support, Logistics, Product, Finance, Operations, and other internal teams to resolve partner issues and improve service delivery. - Facilitate alignment between partner needs and internal operational capabilities. - Participate in cross-functional projects designed to improve partner outcomes, internal workflows, and operational effectiveness. - Escalate systemic issues, recurring partner pain points, and process improvement opportunities to the Senior Director and appropriate business leaders. Qualifications - 6+ years of experience in customer success, partner operations, account management, partner support, client operations, or related customer-facing operations. - 2+ years of people leadership experience managing customer-facing, partner-facing, account management, or operational support teams. - Experience supporting partner relationships within payments, merchant services, fintech, financial services, technology, or a related business environment. - Strong understanding of service delivery, escalation management, partner communication, performance management, and operational execution. - Ability to coach and develop employees, manage performance, and build accountability within a team environment. - Ability to communicate clearly and influence effectively across business, operational, and technical stakeholders. - Strong analytical, problem-solving, organizational, and decision-making skills. Preferred Qualifications - Working knowledge of payment processing ecosystems, partner integrations, terminal technologies, and third-party technology support models. - Experience leading teams through process improvement, workflow optimization, technology adoption, automation, or support modernization initiatives. - Experience managing partner portfolios, escalations, service metrics, quality programs, or account management operating routines. Benefits - Compensation range: $66k - $84k - Bonus programs - 401(k) match - Employee Stock Purchase Program (ESPP) - HSA and FSA options - Financial wellness resources and employee discount programs - Medical, dental, and vision coverage - Mental health support for employees and dependents through Lyra Health - Family planning and women’s health benefits through Carrot - Gym membership reimbursement and virtual wellness programs (including yoga) - 3 weeks PTO to start, with unlimited PTO after year one - Education expense reimbursement - Leadership development programs - Certified Payments Professional (CPP) certification support Work Environment & Culture We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie. Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results. Traditional Physical Requirements - Requires prolonged sitting, standing, bending, stooping and stretching. - Requires the ability to lift 10 pounds. - Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

• Bezoeken van klanten en prospects in jouw regio • Presenteren en promoten van Carlisle-producten • Signaleren van kansen en trends in de markt • Opstellen van bezoekverslagen en rapportages • Samenwerken met sales, marketing en technische teams

• Manage a caseload efficiently while consistently meeting established key performance indicators (KPIs) • Review new and restart patient enrollments for completeness and oversee the entire enrollment process from receipt through product shipment including benefits investigations, prior authorization, specialty pharmacy, nurse training coordination and shipment scheduling • Serve as the primary point of contact for patients, providing consistent support from enrollment through treatment initiation and throughout their treatment journey • Build and maintain strong relationships with patients, caregivers, and healthcare providers by delivering timely, personalized communication based on individual needs and preferences • Educate patients and caregivers on insurance benefits, financial assistance programs, patient support services, and available resources. • Coordinate treatment access, initiation, and ongoing therapy by collaborating with healthcare providers, payers, specialty pharmacies, and internal cross-functional teams. • Monitor each patient's treatment progress, proactively identify barriers to therapy, and implement timely solutions to prevent delays or interruptions in care. • Establish and maintain compliant relationships with internal stakeholders, including Sales and Market Access teams, as well as external partners such as specialty pharmacies and HCP staff to ensure seamless patient experience. • Identify and communicate trends related to reimbursement challenges, access delays, patient concerns, and operational issues, providing recommendations for process improvements. • Maintain accurate and timely documentation while ensuring compliance with program guidelines, HIPAA regulations, and all applicable privacy and regulatory requirements. • Participate in team meetings, contribute to continuous process improvement initiatives, and collaborate on solutions to enhance operational efficiency and patient outcomes