Role Description We are looking for a Sales AI Automation Specialist who combines hands-on automation expertise with a strong understanding of sales operations. This role will focus on designing, building, and optimising AI-powered workflows that support the end-to-end sales process, enabling the business to scale more efficiently. You'll work closely with leadership and the marketing team to develop intelligent automations that: - Reduce manual work - Improve lead management - Enhance customer engagement - Connect multiple business systems Success in this role requires someone who understands how sales teams operate and can independently translate business requirements into practical automation solutions. Key Responsibilities - Design, build, and maintain AI-powered sales automation workflows using Make.com, n8n, OpenAI, Claude, and other modern AI tools. - Analyze the client's existing sales process and identify opportunities for automation and process improvement. - Develop automations covering lead capture, qualification, CRM updates, follow-up sequences, reporting, and internal notifications. - Collaborate closely with the marketing team to ensure automation workflows support lead generation and conversion objectives. - Integrate multiple software platforms and APIs to create seamless business processes. - Assist in the implementation and optimisation of ClickUp workflows and project automation. - Support the development of AI-powered voice solutions and conversational automation where applicable. - Troubleshoot workflow issues and continuously improve automation performance. - Document automation processes and maintain clear technical documentation. - Stay up to date with emerging AI tools, automation platforms, and industry best practices. Qualifications - Previous experience in a sales, sales operations, revenue operations, or commercial role with a solid understanding of the full sales lifecycle. - Proven experience building business automations using Make.com and n8n. - Experience integrating OpenAI, Claude, or other Large Language Models (LLMs) into business workflows. - Strong understanding of API integrations, webhooks, and workflow logic. - Experience working with CRM platforms and sales automation tools. - Ability to translate business requirements into scalable automation solutions. - Comfortable working independently with minimal supervision and taking ownership of projects. - Strong analytical and problem-solving skills with excellent attention to detail. - Excellent written and verbal English communication skills. - Experience with ClickUp automation, voice AI, or marketing automation platforms will be highly regarded. - Previous experience supporting Australian businesses is advantageous. Work Arrangement & Expectations This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)

Role Description Mercier Consultancy Group is delighted to present an outstanding opportunity for a German-Speaking Search Engine Customer Expert position in Greece, tailored for ambitious and digitally-savvy professionals with a passion for social media and the online landscape. In this exciting remote role based within Greece, you will play a pivotal part in evaluating, refining, and enhancing search engine content and social media-related results to ensure German-speaking users receive the most accurate, relevant, and high-quality digital experiences possible. Key Responsibilities - Review and evaluate search engine results related to social media content, trends, and platforms to ensure accuracy, relevance, and quality for German-speaking audiences. - Analyse and assess social media posts, profiles, advertisements, and shared content in accordance with established platform guidelines and quality standards. - Identify and flag misleading, low-quality, or policy-violating content within search engine and social media ecosystems to protect user experience and platform integrity. - Provide detailed, structured feedback on search engine performance and social media content relevance in the German-language market. - Stay continuously up to date with evolving social media trends, emerging platforms, algorithm changes, and digital marketing developments within the German-speaking digital landscape. - Collaborate with internal quality teams to deliver consistent, data-driven insights that contribute to ongoing platform optimisation efforts. - Apply cultural and linguistic expertise to assess the appropriateness and contextual accuracy of social media content and search results for German-speaking users. - Complete assigned review tasks within agreed timeframes while maintaining the highest standards of precision and professionalism. Qualifications - Native or fluent German language skills (both spoken and written) are essential for this role. - Valid EU passport (mandatory requirement). - Strong familiarity with major social media platforms such as Instagram, Facebook, TikTok, YouTube, and X (formerly Twitter). - Good working knowledge of English to understand project guidelines, briefs, and internal communications. - Reliable internet connection and a suitable remote working setup within Greece. - Self-motivated, organised, and results-driven work ethic. Requirements - Excellent attention to detail with the ability to critically assess content quality, relevance, and contextual accuracy in a fast-paced digital environment. Benefits - Competitive Monthly Salary reflective of your skills, experience, and the premium nature of the role. - Fully Paid Training provided upon commencement to ensure you are thoroughly prepared and confident in your responsibilities. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package, including return flight tickets, airport transfer, and hotel accommodation. - Monthly Performance Bonus rewarding your dedication, quality output, and consistent results. - 2 Extra Salaries Per Year (13th and 14th salary). - Remote working arrangement within Greece. - A supportive, international, and inclusive team environment.

Role Description Mercier Consultancy Group is thrilled to present an exceptional opportunity for fluent German speakers to join a globally recognised leader in consumer electronics as a Customer Expert — a role that puts you at the heart of the tech world. This position in Greece is ideal for individuals who are passionate about cutting-edge technology, consumer devices, and delivering superior customer experiences in a dynamic, remote-working environment. - Provide expert-level customer support in fluent German to end-users of consumer electronics products, including smartphones, tablets, laptops, smart home devices, and wearables. - Diagnose and resolve technical issues related to consumer electronics hardware and software, guiding customers through step-by-step troubleshooting processes with clarity and professionalism. - Handle customer enquiries via phone, email, and live chat, ensuring timely, accurate, and empathetic responses that reflect the premium standard of the brand. - Educate and advise customers on product features, functionality, warranties, and best practices for their consumer electronics devices. - Accurately document all customer interactions, technical cases, and resolutions within the CRM platform, maintaining detailed and organised records. - Escalate complex technical or product-related cases to senior support tiers when necessary, ensuring seamless handovers and customer satisfaction at every touchpoint. - Stay continuously updated on new consumer electronics product launches, firmware updates, and industry developments to deliver informed, up-to-date assistance. - Contribute to team performance goals by consistently meeting or exceeding key performance indicators including customer satisfaction scores, resolution rates, and response times. Qualifications - Native or fluent German language proficiency (spoken and written) is essential. - A genuine passion for consumer electronics, technology products, and helping customers navigate the digital world with confidence. - Previous experience in customer support, technical assistance, or a service-oriented role is highly advantageous, particularly within the consumer electronics or technology sector. - Strong communication and interpersonal skills with the ability to explain complex technical concepts in a clear and accessible manner. - Good command of English for internal communication and training purposes. Requirements - Valid EU passport or right to work within the European Union (mandatory). - A reliable home office setup with a stable internet connection, suitable for a fully remote working environment based within Greece. Benefits - Competitive Monthly Salary reflective of your expertise and experience in the consumer electronics support field. - Fully Paid Training programme to ensure you are completely prepared to represent one of the world's most respected tech brands. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to get you settled comfortably in Greece. - Monthly Performance Bonus rewarding your dedication and outstanding results as a customer expert. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary — a premium benefit that recognises your ongoing commitment and contribution. - Remote working arrangement based within Greece, offering flexibility and an excellent work-life balance. - Career development and advancement opportunities within a global organisation at the forefront of the consumer electronics industry. - And Much More — join Mercier Consultancy Group and discover a benefits package designed with your professional and personal wellbeing in mind.

Role Description Mercier Consultancy Group is thrilled to present an exceptional opportunity for fluent German speakers to join a globally recognised leader in consumer electronics as a Customer Expert — a role that puts you at the heart of the tech world. This position in Greece is ideal for individuals who are passionate about cutting-edge technology, consumer devices, and delivering superior customer experiences in a dynamic, remote-working environment. - Provide expert-level customer support in fluent German to end-users of consumer electronics products, including smartphones, tablets, laptops, smart home devices, and wearables. - Diagnose and resolve technical issues related to consumer electronics hardware and software, guiding customers through step-by-step troubleshooting processes with clarity and professionalism. - Handle customer enquiries via phone, email, and live chat, ensuring timely, accurate, and empathetic responses that reflect the premium standard of the brand. - Educate and advise customers on product features, functionality, warranties, and best practices for their consumer electronics devices. - Accurately document all customer interactions, technical cases, and resolutions within the CRM platform, maintaining detailed and organised records. - Escalate complex technical or product-related cases to senior support tiers when necessary, ensuring seamless handovers and customer satisfaction at every touchpoint. - Stay continuously updated on new consumer electronics product launches, firmware updates, and industry developments to deliver informed, up-to-date assistance. - Contribute to team performance goals by consistently meeting or exceeding key performance indicators including customer satisfaction scores, resolution rates, and response times. Qualifications - Native or fluent German language proficiency (spoken and written) is essential. - A genuine passion for consumer electronics, technology products, and helping customers navigate the digital world with confidence. - Previous experience in customer support, technical assistance, or a service-oriented role is highly advantageous, particularly within the consumer electronics or technology sector. - Strong communication and interpersonal skills with the ability to explain complex technical concepts in a clear and accessible manner. - Good command of English for internal communication and training purposes. Requirements - Valid EU passport or right to work within the European Union (mandatory). - A reliable home office setup with a stable internet connection, suitable for a fully remote working environment based within Greece. Benefits - Competitive Monthly Salary reflective of your expertise and experience in the consumer electronics support field. - Fully Paid Training programme to ensure you are completely prepared to represent one of the world's most respected tech brands. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to get you settled comfortably in Greece. - Monthly Performance Bonus rewarding your dedication and outstanding results as a customer expert. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary. - Remote working arrangement based within Greece, offering flexibility and an excellent work-life balance. - Career development and advancement opportunities within a global organisation at the forefront of the consumer electronics industry. - And Much More — join Mercier Consultancy Group and discover a benefits package designed with your professional and personal wellbeing in mind.