Role Description Mercier Consultancy Group is thrilled to present an exceptional opportunity for fluent German speakers to join a globally recognised leader in consumer electronics as a Customer Expert — a role that puts you at the heart of the tech world. This position in Greece is ideal for individuals who are passionate about cutting-edge technology, consumer devices, and delivering superior customer experiences in a dynamic, remote-working environment. - Provide expert-level customer support in fluent German to end-users of consumer electronics products, including smartphones, tablets, laptops, smart home devices, and wearables. - Diagnose and resolve technical issues related to consumer electronics hardware and software, guiding customers through step-by-step troubleshooting processes with clarity and professionalism. - Handle customer enquiries via phone, email, and live chat, ensuring timely, accurate, and empathetic responses that reflect the premium standard of the brand. - Educate and advise customers on product features, functionality, warranties, and best practices for their consumer electronics devices. - Accurately document all customer interactions, technical cases, and resolutions within the CRM platform, maintaining detailed and organised records. - Escalate complex technical or product-related cases to senior support tiers when necessary, ensuring seamless handovers and customer satisfaction at every touchpoint. - Stay continuously updated on new consumer electronics product launches, firmware updates, and industry developments to deliver informed, up-to-date assistance. - Contribute to team performance goals by consistently meeting or exceeding key performance indicators including customer satisfaction scores, resolution rates, and response times. Qualifications - Native or fluent German language proficiency (spoken and written) is essential. - A genuine passion for consumer electronics, technology products, and helping customers navigate the digital world with confidence. - Previous experience in customer support, technical assistance, or a service-oriented role is highly advantageous, particularly within the consumer electronics or technology sector. - Strong communication and interpersonal skills with the ability to explain complex technical concepts in a clear and accessible manner. - Good command of English for internal communication and training purposes. Requirements - Valid EU passport or right to work within the European Union (mandatory). - A reliable home office setup with a stable internet connection, suitable for a fully remote working environment based within Greece. Benefits - Competitive Monthly Salary reflective of your expertise and experience in the consumer electronics support field. - Fully Paid Training programme to ensure you are completely prepared to represent one of the world's most respected tech brands. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to get you settled comfortably in Greece. - Monthly Performance Bonus rewarding your dedication and outstanding results as a customer expert. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary. - Remote working arrangement based within Greece, offering flexibility and an excellent work-life balance. - Career development and advancement opportunities within a global organisation at the forefront of the consumer electronics industry. - And Much More — join Mercier Consultancy Group and discover a benefits package designed with your professional and personal wellbeing in mind.

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for fluent German-speaking professionals to join the support team of Dyson, a globally recognised leader in premium consumer electronics and innovative home technology. This is a fully remote position based within Greece, making it one of the most sought-after German-speaking jobs available in the European market today. - Deliver premium-level customer support to German-speaking Dyson customers via phone, email, and live chat. - Provide expert product guidance and troubleshooting assistance for Dyson's full range of consumer electronics. - Handle customer inquiries related to product usage, technical specifications, warranties, and after-sales support. - Process orders, returns, exchanges, and complaints efficiently, prioritising customer satisfaction. - Maintain accurate and thorough records of all customer interactions using internal CRM systems. - Collaborate closely with internal teams and escalate complex technical issues to appropriate departments. - Stay up to date with the latest Dyson product launches, firmware updates, and innovations. - Consistently meet and exceed individual and team KPIs. Qualifications - Native or fluent German language proficiency (both spoken and written). - Valid EU passport or the legal right to work within the European Union. - A genuine passion for consumer electronics and technology. - Previous experience in customer service, technical support, or a client-facing role. - Strong communication and interpersonal skills. - Proficiency in using computers, CRM platforms, and digital communication tools. - A positive, team-spirited attitude. Requirements - Ability to work independently in a remote environment within Greece. - Motivation to meet performance targets and contribute to overall team success. Benefits - Competitive Monthly Salary reflective of your skills and experience. - Fully Paid Training Programme. - Comprehensive Health Insurance coverage. - Fully Paid Relocation Package including round-trip flight, private transfer, and hotel accommodation. - Monthly Performance Bonus. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary. - Ongoing career development and growth opportunities. - Supportive multicultural team environment.

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for fluent German-speaking professionals to join the support team of Dyson, a globally recognised leader in premium consumer electronics and innovative home technology. This is a fully remote position based within Greece, making it one of the most sought-after German-speaking jobs available in the European market today. - Deliver premium-level customer support to German-speaking Dyson customers via phone, email, and live chat. - Provide expert product guidance and troubleshooting assistance for Dyson's full range of consumer electronics. - Handle customer inquiries related to product usage, technical specifications, warranties, and after-sales support. - Process orders, returns, exchanges, and complaints efficiently, prioritising customer satisfaction. - Maintain accurate and thorough records of all customer interactions using internal CRM systems. - Collaborate closely with internal teams and escalate complex technical issues as needed. - Stay up to date with the latest Dyson product launches and innovations in consumer electronics. - Consistently meet and exceed individual and team KPIs. Qualifications - Native or fluent German language proficiency (both spoken and written). - Valid EU passport or the legal right to work within the European Union. - A genuine passion for consumer electronics and technology. - Previous experience in customer service, technical support, or a client-facing role. - Strong communication and interpersonal skills. - Proficiency in using computers, CRM platforms, and digital communication tools. - A positive, team-spirited attitude with motivation to meet performance targets. Requirements - Fluent in German (both spoken and written). - Legal right to work in the EU. - Experience in customer service or technical support. - Strong communication skills. - Ability to work independently in a remote environment. Benefits - Competitive Monthly Salary reflective of your skills and experience. - Fully Paid Training Programme. - Comprehensive Health Insurance coverage. - Fully Paid Relocation Package including round-trip flight and accommodation. - Monthly Performance Bonus. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary. - Ongoing career development and growth opportunities. - Supportive multicultural team environment.

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for fluent German-speaking professionals to join the support team of Dyson, a globally recognised leader in premium consumer electronics and innovative home technology. This is a fully remote position based within Greece, making it one of the most sought-after German-speaking jobs available in the European market today. - Deliver premium-level customer support to German-speaking Dyson customers via phone, email, and live chat. - Provide expert product guidance and troubleshooting assistance for Dyson's full range of consumer electronics. - Handle customer inquiries related to product usage, technical specifications, warranties, and after-sales support. - Process orders, returns, exchanges, and complaints efficiently, prioritising customer satisfaction. - Maintain accurate and thorough records of all customer interactions using internal CRM systems. - Collaborate closely with internal teams and escalate complex technical issues to the appropriate departments. - Stay up to date with the latest Dyson product launches, firmware updates, and innovations in consumer electronics. - Consistently meet and exceed individual and team KPIs, contributing to a culture of excellence. Qualifications - Native or fluent German language proficiency (both spoken and written). - Valid EU passport or the legal right to work within the European Union. - A genuine passion for consumer electronics and technology. - Previous experience in customer service, technical support, or a client-facing role. - Strong communication and interpersonal skills. - Proficiency in using computers, CRM platforms, and digital communication tools. - A positive, team-spirited attitude with the motivation to meet performance targets. Requirements - Fluent German language skills. - Experience in customer service or technical support. - Ability to work independently in a remote environment. Benefits - Competitive Monthly Salary reflective of your skills and experience. - Fully Paid Training Programme. - Comprehensive Health Insurance coverage. - Fully Paid Relocation Package. - Monthly Performance Bonus. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary. - Ongoing career development and growth opportunities. - Supportive multicultural team environment.