• Resolve Applied Epic support tickets, providing technical expertise and timely solutions • Maintain the highest level of service, professionalism, and accuracy in all support activities • Build and maintain collaborative relationships across all levels of the organization • Process suspense items in Applied Epic, ensuring timely and accurate handling of transactions and resolving related issues • Assist with integration support, system configuration, and download/interface management for migrations, including advanced scheduling of recurring and non-recurring meetings to meet the project deadlines • Coordinate meeting agendas, update presentations and other meeting deliverables • Participate and support in meetings, keeping on time and on topic, taking detailed notes and actions; following up with meeting highlights and agreed actions items • Assist with data review and cleanup during the migration process to Applied Epic and ancillary systems for newly acquired agencies • Support data validation, discrepancy reporting and resolution – before, during, and after the Applied Epic migration • Manage user lifecycle tasks, including onboarding, termination, account reassignments, and access provisioning for all P&C systems • Maintain security groups and user access, updating as needed • Support cross-functional collaboration with Operations, Technology, Finance, Licensing, and Learning & Development teams, as well as local team members and external stakeholders • Support training initiatives for agency staff and new users, reinforcing best practices and system usage • Help document and update standard operating procedures for migration, integration, and operational processes • Participate in regular reviews of migration, integration, and operational processes to identify inefficiencies and propose improvements • Assist with data cleanup projects

• Review and complete provider solicited and unsolicited overpayment refunds and returned checks • Research, resolve, and adjudicate complex, sensitive, and/or specialized medical claims • Collaborate and partner with key business functions to ensure accuracy in posting overpayment refunds • Process complex non-routine Provider Refunds and Returned Checks • Review and interpret medical contract language using provider contracts to confirm whether a claim is overpaid • Apply medical necessity guidelines, determine coverage, complete eligibility verification • Ensure compliance requirements are satisfied • Handle telephone and written inquiries related to requests for pre-approvals/pre-authorizations, reconsiderations, or appeals • Review and handle relevant claims data mining work assigned to the team

Company Description Castro & Company is a dedicated audit, advisory, and accounting CPA firm headquartered in Alexandria, Virginia, providing services to Federal Government clients. Named a 2021 Accounting Today’s Best Accounting Firms to Work for , we are dedicated to helping our clients accomplish their strategic goals while providing our people a diverse and inclusive environment to thrive and succeed. Job Description We are seeking an Audit Manager with strong knowledge of Government Auditing Standards (GAS) to join our growing Audit Practice. Reporting directly to the Senior Manager and supervising a team, this position offers a great reward for an individual who is analytical, organized, and client-oriented. As an Audit Manager, you will be required to execute the following tasks for our Federal Government client(s) : Lead a team in performing attestation engagements. Interact with key client management to gather information, resolve examination-related problems, and make recommendations for business and process improvements. Use the examination results and analysis to develop recommendations in accordance with Yellow Book requirements for improving compliance, effectiveness, efficiency, and accountability. Qualifications Qualifications : Bachelor’s Degree in Accounting; Master’s Degree in Accounting preferred Minimum of 5 years relevant experience; minimum of 2 years of Federal Government Audit experience with at least 2 years of experience in a supervisory or management role. Security Clearance: Must be able to pass a basic government suitability check (US Citizenship required Three (3) years of management experience in Medicare cost report auditing, settlement, and reimbursement. Additional Information Castro & Company is an Equal Opportunity Employer and considers all qualified applicants without regard to color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, and any other classification protected by law.

• Lead end-to-end audits: Scope, plan, and execute risk based IT audits; develop work programs; prepare workpapers; complete design and operating effectiveness testing; and deliver clear, concise reports • Operate in rapidly evolving technology domains: Perform audits in rapidly evolving areas including cybersecurity, cloud architecture (Azure/AWS), and artificial intelligence. • Engage in Agile delivery: Align control testing to internal sprint cadence; participate in internal sprint planning, standups, and retros; deliver iterative reporting and real time risk insights. • Drive remediation & improvement: Quantify risks, identify root causes, recommend realistic improvements to processes and controls that reduce risk, improve efficiency, or generate cost savings; monitor progress to closure. • Communicate with impact: Present complex ideas simply and actionably to stakeholders at all levels; maintain strong relationships across the CDK environment. • Apply AI (Artificial Intelligence)/Machine Learning (ML) techniques: Utilize AI and machine learning to detect unusual patterns and classify data for more effective audit testing. • Keep clear records of assumptions and limits and document human review for accuracy. • Support major initiatives: Evaluate significant corporate implementations and transformations (application modernization, cloud migrations, data platform buildouts, etc.) to confirm controls are designed and operating effectively. • Model compliance & values: Follow CDK Global policies and procedures; complete mandatory compliance tasks and acknowledgements; meet/exceed performance expectations; role model company values and leadership behaviors.