• Leads the team responsible for ICSR management for a selected project or group of projects as Team Leader and Line Manages ICSR staff • Ensures adequate distribution of tasks for assigned projects and teams and oversees the workflow process • Assures and exerts of activities leading to effective cooperation with clients in the area of ICSR Management • Contributes to achieving company´s goals and objectives • Works under supervision of ICSR Operational Lead • Providing support to other activities undertaken by the project team on behalf of the client and the company • Creates and maintains project specific KPIs for contracted ICSR activities (this includes optimizing procedures, trainings and any other actions to increase ICSR team efficiency) • Proposes process changes to ICSR Operational Lead • Manages ICSR deviations with ICSR Operational Lead support • Reviews trackers and timesheet data and ensures accuracy • Is involved in ICSR processing and 2nd QC of cases • Support other departments, as approved and instructed by ICSR Operational Lead • Operates as the assigned team SME • Supporting the RA & PV Network Department as needed, including acting as the LCPPV (Local Contact Person for Pharmacovigilance) for the specified country and taking on the role of PRLS (Person Responsible for Local Screening) for the designated language, as agreed with the line manager

• Leads the team responsible for ICSR management for a selected project or group of projects as Team Leader and Line Manages ICSR staff • Ensures adequate distribution of tasks for assigned projects and teams and oversees the workflow process • Assures and exerts of activities leading to effective cooperation with clients in the area of ICSR Management • Contributes to achieving company´s goals and objectives • Works under supervision of ICSR Operational Lead • Providing support to other activities undertaken by the project team on behalf of the client and the company • Creates and maintains project specific KPIs for contracted ICSR activities (this includes optimizing procedures, trainings and any other actions to increase ICSR team efficiency) • Proposes process changes to ICSR Operational Lead • Manages ICSR deviations with ICSR Operational Lead support • Reviews trackers and timesheet data and ensures accuracy • Is involved in ICSR processing and 2nd QC of cases • Support other departments, as approved and instructed by ICSR Operational Lead • Operates as the assigned team SME • Supporting the RA & PV Network Department as needed, including acting as the LCPPV (Local Contact Person for Pharmacovigilance) for the specified country and taking on the role of PRLS (Person Responsible for Local Screening) for the designated language, as agreed with the line manager

• Develops and maintains account/region standards and procedures for configuration management controls • Identifies issues, recommends revisions, and escalates as appropriate • Interprets configuration management activities and tools for project activities • Works with project managers to develop configuration management plans, milestones, and schedules • Ensures version control integrity for software and non-software components • Audits configuration management activities and reports findings to project managers

Role Description The Senior Manager, Provider Partnership Management is a strategic relationship leader responsible for cultivating and strengthening key provider partnerships across large, complex, and high-priority markets. This role is instrumental in driving provider engagement, satisfaction, retention, and network growth while ensuring the delivery of an exceptional provider experience. - Manage provider relationships within an assigned region. - Serve as the primary point of contact for provider leadership and key stakeholders. - Develop and maintain strong partnerships with providers. - Identify opportunities to improve provider engagement, participation, and satisfaction. - Lead resolution of complex provider concerns and escalations. - Partner with Operations, Training, Marketing, Risk, and other internal teams to address provider needs. - Monitor regional performance, trends, and opportunities for improvement. - Support provider growth, retention, and engagement initiatives. - Lead regional projects and strategic initiatives as assigned. - Provide coaching and guidance to less experienced team members. - Prepare reports, recommendations, and updates for leadership. - Represent the organization at provider meetings, events, and conferences. Qualifications - Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. Military service can substitute for professional experience and/or formal education requirements. - 3-5+ years of experience in provider relations, account management, partnership management, client services, education services, or a related field. - Experience managing high-value, complex, or multi-stakeholder relationships in a service-oriented or partnership-based environment. - Demonstrated experience working with large organizations such as school districts, charter school networks, healthcare systems, or other public-sector or regulated entities. - Proven experience driving provider engagement, retention, satisfaction, and growth through relationship management strategies. - Experience resolving complex or escalated issues by coordinating cross-functional teams and influencing outcomes without direct authority. - Strong background in collaborating with internal stakeholders including Operations, Legal, Compliance, Training, IT, and Leadership teams. - Experience analyzing provider performance data, engagement trends, and operational metrics to support decision-making and continuous improvement. Requirements - Bachelor’s degree in Business Administration, Healthcare Administration, Education, Public Administration, or a related field required; Master’s degree preferred. Benefits - Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. - Competitive 401(k) with company match. - Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy. - Mentorship programs, management training, and professional development opportunities. - Dedicated coaching team and employee-led committees for workplace collaboration. Interview Process - Veriff Identity Verification - Recruiter Video Interview - Hiring Manager Video Interview - Final Panel Video Interview