• Develops and maintains account/region standards and procedures for configuration management controls • Identifies issues, recommends revisions, and escalates as appropriate • Interprets configuration management activities and tools for project activities • Works with project managers to develop configuration management plans, milestones, and schedules • Ensures version control integrity for software and non-software components • Audits configuration management activities and reports findings to project managers

Role Description The Senior Manager, Provider Partnership Management is a strategic relationship leader responsible for cultivating and strengthening key provider partnerships across large, complex, and high-priority markets. This role is instrumental in driving provider engagement, satisfaction, retention, and network growth while ensuring the delivery of an exceptional provider experience. - Manage provider relationships within an assigned region. - Serve as the primary point of contact for provider leadership and key stakeholders. - Develop and maintain strong partnerships with providers. - Identify opportunities to improve provider engagement, participation, and satisfaction. - Lead resolution of complex provider concerns and escalations. - Partner with Operations, Training, Marketing, Risk, and other internal teams to address provider needs. - Monitor regional performance, trends, and opportunities for improvement. - Support provider growth, retention, and engagement initiatives. - Lead regional projects and strategic initiatives as assigned. - Provide coaching and guidance to less experienced team members. - Prepare reports, recommendations, and updates for leadership. - Represent the organization at provider meetings, events, and conferences. Qualifications - Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. Military service can substitute for professional experience and/or formal education requirements. - 3-5+ years of experience in provider relations, account management, partnership management, client services, education services, or a related field. - Experience managing high-value, complex, or multi-stakeholder relationships in a service-oriented or partnership-based environment. - Demonstrated experience working with large organizations such as school districts, charter school networks, healthcare systems, or other public-sector or regulated entities. - Proven experience driving provider engagement, retention, satisfaction, and growth through relationship management strategies. - Experience resolving complex or escalated issues by coordinating cross-functional teams and influencing outcomes without direct authority. - Strong background in collaborating with internal stakeholders including Operations, Legal, Compliance, Training, IT, and Leadership teams. - Experience analyzing provider performance data, engagement trends, and operational metrics to support decision-making and continuous improvement. Requirements - Bachelor’s degree in Business Administration, Healthcare Administration, Education, Public Administration, or a related field required; Master’s degree preferred. Benefits - Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. - Competitive 401(k) with company match. - Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy. - Mentorship programs, management training, and professional development opportunities. - Dedicated coaching team and employee-led committees for workplace collaboration. Interview Process - Veriff Identity Verification - Recruiter Video Interview - Hiring Manager Video Interview - Final Panel Video Interview

Role Description Do you have a passion for children and education? Would you like to positively impact families in need of help? We want to speak with you! The Manager, Provider Partnership Management is responsible for overseeing and managing provider relationships within an assigned region, serving as the primary point of contact for providers. This role focuses on building and maintaining strong provider engagement by supporting day-to-day relationship management, addressing concerns, resolving issues, and ensuring providers have the resources and support needed to successfully participate in programs and services. The Manager plays a key role in driving provider satisfaction, retention, and growth through consistent communication and proactive partnership management. Location: Remote (Panhandle) Key Responsibilities: - Manage provider relationships within an assigned region, serving as the primary point of contact for designated providers and ensuring strong, ongoing partnerships. - Build and maintain positive provider relationships that support engagement, retention, and growth across the assigned portfolio. - Coordinate with internal teams to address provider questions, concerns, and service requests in a timely and effective manner. - Monitor provider satisfaction, feedback, and trends to identify opportunities for improvement and enhance the overall provider experience. - Escalate complex issues, risks, or barriers to appropriate internal stakeholders for resolution and support. - Support provider onboarding, communications, and outreach efforts to ensure providers are informed and well-supported. - Participate in provider meetings, events, and engagement activities to strengthen relationships and promote organizational initiatives. - Track regional provider activity, feedback, and performance metrics to support reporting and decision-making. - Maintain knowledge of organizational programs, services, and updates to ensure accurate and consistent provider support. - Provide regular updates, insights, and status reports to leadership regarding provider engagement and regional performance. Qualifications - Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. Military service can substitute for professional experience and/or formal education requirements. - 5+ years of experience in provider relations, account management, client services, partnership management, education services, or a related field. - Experience managing or supporting external partner relationships within a service-oriented, education or public-sector environment. - Demonstrated experience working with school districts, charter schools, education networks, or similarly complex stakeholder organizations preferred. - Experience supporting provider engagement, onboarding, retention, and satisfaction initiatives. - Proven ability to resolve provider issues by coordinating across internal teams and ensuring timely follow-through. - Experience analyzing feedback, operational data, and performance metrics to support reporting and improvement efforts. Requirements - Bachelor’s degree in Business Administration, Healthcare Administration, Education, Public Administration, Communications, or a related field required; Master’s degree preferred. Key Competencies - Builds and maintains strong provider relationships by fostering trust, open communication, and consistent engagement. - Effectively communicates with internal and external stakeholders to ensure clarity, alignment, and timely resolution of issues. - Coordinates across teams to address provider needs, resolve concerns, and ensure a seamless support experience. - Monitors feedback, trends, and performance data to identify opportunities for improvement and enhance provider satisfaction. - Manages multiple priorities and responsibilities with strong organization, follow-through, and attention to detail. Interview Process - Veriff Identity Verification - Recruiter Video Interview - Hiring Manager Video Interview - Final Panel Video Interview Benefits - Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. - We also offer a competitive 401(k) with company match to help you plan for the future. - Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy. - From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way. - Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace. Working Conditions and Equipment Use - Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions. - Valid driver’s license and proof of insurance may be required, depending on role responsibilities. - Must be able to lift up to fifteen (15) pounds. - Frequent use of office machines to include telephone, computer, and printer. Step Up For Students is an equal opportunity employer committed to diversity & inclusion in the workplace.

Role Description The Strategic Solutions Manager serves as a strategic advisor for enterprise supply chain and logistics solutions. This manager-level individual contributor role partners with customers and internal teams to: - Evaluate end-to-end supply chains - Identify opportunities beyond the initial customer request - Design operational, technology, and commercial solutions that improve efficiency, reduce cost, enhance service, and create long-term value This role maps customer operations, recommends future-state distribution strategies, and identifies opportunities related to: - Network optimization - Technology integrations - Automation - Facility placement - Service enhancements - Customer share-of-wallet growth Working closely with various teams, the Strategic Solutions Manager develops recommendations that influence future capabilities and strengthen OnTrac’s competitive position. Qualifications - Bachelor’s degree or equivalent experience - 5–7 years in outbound demand generation, ABM, or multi-channel B2B marketing - Proven hands-on experience designing and executing innovative marketing programs leveraging frontier technologies - Demonstrated use of marketing AI tools for personalization and optimization - Proven success managing budgets, agencies, and campaign operations - Strong analytical skills and ability to interpret campaign performance data - Ability to travel as needed for client meetings, trade shows, and industry events Requirements - Lead enterprise supply chain discovery - Develop quantified solution recommendations - Design network and distribution strategies - Enable technology and integration solutions - Influence product and capability strategy - Engineer future-state processes - Coordinate cross-functional solution development - Drive innovation and scalable frameworks Benefits - Medical, dental, and vision insurance - Life and short- and long-term disability coverage - 401(k) retirement savings plan with company match - Flex vacation with accruals up to 96 hours for the first year of employment - Two (2) floating holidays per year - Paid sick leave* - Six (6) paid company holidays - Two (2) weeks paid pregnancy disability leave - Four (4) weeks paid parental bonding leave - Additional wellness and employee assistance programs Company Description Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. OnTrac is proud to be an Equal Opportunity Employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences.