• Develop and maintain strong relationships with premier players through providing services and building player loyalty. • Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue. • Execute against all VIP policies and guidelines, including responsible gaming policies. • Compile and analyze data to identify trends to maximize player performance. • Proactively offers solution-based suggestions to help enhance the customer experience. • Participate in the escalation process and work with customers and other internal teams to provide a timely resolution.

• TBD

• Coordinate assigned search activities from launch through completion, ensuring timelines, meetings, candidate touchpoints, internal handoffs, and deliverables are organized, accurate, and completed on schedule. • Manage complex calendars, scheduling, travel-related logistics, and meeting details for consultants, clients, candidates, and internal stakeholders with strong attention to accuracy and responsiveness. • Monitor priorities, preferences, deadlines, and project changes; adjust workflow as needed to support search progress and stakeholder expectations. • Complete administrative and operational processes, including expense reporting, meeting preparation, data entry, tracking, and other search-related tasks, in a timely and accurate manner. • Communicate clearly, professionally, and responsively with consultants, clients, candidates, and internal partners through email, phone, video, and in-person interactions. • Manage high-volume correspondence with sound judgment, concise writing, appropriate tone, and timely follow-through. • Provide proactive updates, surface risks or delays early, and ensure key constituents have the information needed to move work forward. • Build effective working relationships across departments, including Research, IT, Finance, and other administrative partners, to support seamless search execution and timely resolution of operational needs. • Partner with fellow Executive Search Coordinators to balance workload, share knowledge, maintain service continuity, and support team-wide consistency. • Take ownership of assigned responsibilities, follow through on commitments, and independently move work forward while knowing when to ask questions, seek guidance, or escalate risks. • Maintain accurate, current, and complete search information in WittKieffer’s proprietary database and related systems to support transparency, reporting, and continuity.

Role Description General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: - Remote Customer Service: Providing customer service and support via phone, online chat, or text including: - Call center-based customer support in response to a high volume of low complexity inquiries - Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries - Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: - Acting as liaison between customers, production and distribution departments related to specific customer orders - Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets. Positions on this level apply subject matter knowledge and understand the specific needs or requirements of specific problems and apply skills/knowledge thereafter. Specialized schooling or previous practical experience likely to be required. Understands and demonstrates the need to deliver to time, cost and quality and proactively adjusts for changing requirements. Ensures that the work within own field of expertise complies with the relevant professional discipline. Qualifications - Specialized schooling or previous practical experience likely required - Ability to understand and demonstrate the need to deliver to time, cost, and quality Requirements - Ability to analyze and resolve customer issues - Experience in customer service environments - Strong communication skills Benefits - Supportive and inclusive workplace culture - Commitment to employee happiness and work-life balance Company Description Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. - Emphasizes the importance of employees and fosters enduring relationships - Utilizes advanced support technologies and processes - Cultivates lasting client relationships and contributes positively to local communities