This role involves supporting clients as they navigate supplemental benefit options while gaining hands-on experience in communication, client advising, and digital relationship management. Meet with clients through scheduled Zoom consultations (no cold calling) Learn to understand and assess each client’s unique needs Present clear, tailored benefit options in a consultative manner Guide clients through the enrollment process and provide follow-up support Maintain organized documentation using digital platforms Participate in weekly team meetings and professional coaching sessions

This role involves supporting couples in creating memorable, well-organized getaway experiences. Communicate with clients to understand preferences, timelines, and priorities Assist with researching destinations, accommodations, and options Organize schedules, confirmations, and planning details Provide timely updates and answer client questions Ensure accuracy, organization, and clear communication throughout the process

This position is Remote in PST and MST Time Zones. You will have the flexibility to work remotely* as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Our customer service teams have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am – 5:30pm. It may be necessary, given the business need, to work occasional overtime. We offer 8 weeks of paid on-the-job training. The hours during training will be 9:00am - 5:30pm MST OR 8:00am-4:30pm PST Monday - Friday. Training will be conducted virtually from your home. Primary Responsibilities: Complete outbound/inbound telephonic outreach to members utilizing auto dialer and manual dialing Scheduling in home visits with a licensed medical staff member Ensure the appointments are scheduled accurately and resolve any scheduling issues or concerns Provide excellent customer service to engage our members. Constantly meet established productivity, time management, and quality standards while maintaining good attendance Maintains confidential health information according to state and federal regulations including HIPAA. Hours for the Role – Mon-Fri 9am-5:30pm – local time This is a high volume, customer service environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications High School Diploma / GED Must be 18 years of age OR older 1+ years of call center and / or telephonic customer service experience 1+ years of professional experience in an office using the telephone and computer as the primary instruments to perform the job duties Work experience using Microsoft Word (edit, create & save documents), Microsoft Excel (sorting & filtering data), and Microsoft Outlook (email, folders, attachments and calendaring) Must have capability to work from home Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am – 5:30pm. It may be necessary, given the business need, to work occasional overtime. Preferred Qualifications: Healthcare or insurance benefits experience Medicaid and/or Medicare experience Bilingual fluency in English and/or Spanish Experience as a telecommuter Comfort with technology, multiple screens, documentation Telecommuting Requirements: Reside within MST or PST Time Zones. Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy. Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills: Must be able and comfortable with maintaining metrics and goals within the department Must be comfortable working on the phone and multiple systems on the computer simultaneously while assisting members Must be comfortable making outreach to members without prior engagement Excellent Organizational Skills Telephone etiquette *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $16.15 - $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Responsible for screening self-pay patients at hospital bedside for eligibility in various governmental and non-governmental programs. Responsible for identifying all sources of potential payors including auto insurance, Workers' Compensation, commercial insurance, private insurance, TPL, etc. to route account appropriately in the Patient Accounting environment. Also responsible for obtaining and completing the Confidential Financial Statement form and assisting patients in the process of applying for any benefits for which they may be eligible. Conducts interviews with patients and/or family members. Records and maintains complete documentation of activities performed on account while in-house and during the Patient accounting cycle. Performs financial clearance function including collections. Cancels accounts that have not had any patient cooperation and are not eligible for any programs and prepares accounts for Financial Assistance review. Follows up on EES assigned accounts to ensure follow-through on Government application submitted. Develops a working relationship with patients, based on good communication skills, enabling accounts to be processed quickly with government program eligibility. Conducts field visits to patient homes for skip tracing and or assisting patient with documents. Notifies hospital case management, social services and admissions staff of case screening determinations and outcomes via verbal and written communication.