This role involves supporting couples in creating memorable, well-organized getaway experiences. Communicate with clients to understand preferences, timelines, and priorities Assist with researching destinations, accommodations, and options Organize schedules, confirmations, and planning details Provide timely updates and answer client questions Ensure accuracy, organization, and clear communication throughout the process

This position is Remote in PST and MST Time Zones. You will have the flexibility to work remotely* as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Our customer service teams have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am – 5:30pm. It may be necessary, given the business need, to work occasional overtime. We offer 8 weeks of paid on-the-job training. The hours during training will be 9:00am - 5:30pm MST OR 8:00am-4:30pm PST Monday - Friday. Training will be conducted virtually from your home. Primary Responsibilities: Complete outbound/inbound telephonic outreach to members utilizing auto dialer and manual dialing Scheduling in home visits with a licensed medical staff member Ensure the appointments are scheduled accurately and resolve any scheduling issues or concerns Provide excellent customer service to engage our members. Constantly meet established productivity, time management, and quality standards while maintaining good attendance Maintains confidential health information according to state and federal regulations including HIPAA. Hours for the Role – Mon-Fri 9am-5:30pm – local time This is a high volume, customer service environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications High School Diploma / GED Must be 18 years of age OR older 1+ years of call center and / or telephonic customer service experience 1+ years of professional experience in an office using the telephone and computer as the primary instruments to perform the job duties Work experience using Microsoft Word (edit, create & save documents), Microsoft Excel (sorting & filtering data), and Microsoft Outlook (email, folders, attachments and calendaring) Must have capability to work from home Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am – 5:30pm. It may be necessary, given the business need, to work occasional overtime. Preferred Qualifications: Healthcare or insurance benefits experience Medicaid and/or Medicare experience Bilingual fluency in English and/or Spanish Experience as a telecommuter Comfort with technology, multiple screens, documentation Telecommuting Requirements: Reside within MST or PST Time Zones. Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy. Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills: Must be able and comfortable with maintaining metrics and goals within the department Must be comfortable working on the phone and multiple systems on the computer simultaneously while assisting members Must be comfortable making outreach to members without prior engagement Excellent Organizational Skills Telephone etiquette *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $16.15 - $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Responsible for screening self-pay patients at hospital bedside for eligibility in various governmental and non-governmental programs. Responsible for identifying all sources of potential payors including auto insurance, Workers' Compensation, commercial insurance, private insurance, TPL, etc. to route account appropriately in the Patient Accounting environment. Also responsible for obtaining and completing the Confidential Financial Statement form and assisting patients in the process of applying for any benefits for which they may be eligible. Conducts interviews with patients and/or family members. Records and maintains complete documentation of activities performed on account while in-house and during the Patient accounting cycle. Performs financial clearance function including collections. Cancels accounts that have not had any patient cooperation and are not eligible for any programs and prepares accounts for Financial Assistance review. Follows up on EES assigned accounts to ensure follow-through on Government application submitted. Develops a working relationship with patients, based on good communication skills, enabling accounts to be processed quickly with government program eligibility. Conducts field visits to patient homes for skip tracing and or assisting patient with documents. Notifies hospital case management, social services and admissions staff of case screening determinations and outcomes via verbal and written communication.

JOB SUMMARY Responsible for screening self-pay patients at hospital bedside for eligibility in various governmental and non-governmental programs. Responsible for identifying all sources of potential payors including auto insurance, Workers' Compensation, commercial insurance, private insurance, TPL, etc. to route account appropriately in the Patient Accounting environment. Also responsible for obtaining and completing the Confidential Financial Statement form and assisting patients in the process of applying for any benefits for which they may be eligible. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. Conducts interviews with patients and/or family members. Records and maintains complete documentation of activities performed on account while in-house and during the Patient accounting cycle. Performs financial clearance function including collections. Cancels accounts that have not had any patient cooperation and are not eligible for any programs and prepares accounts for Financial Assistance review. Follows up on EES assigned accounts to ensure follow-through on Government application submitted. Develops a working relationship with patients, based on good communication skills, enabling accounts to be processed quickly with government program eligibility. Conducts field visits to patient homes for skip tracing and or assisting patient with documents. Notifies hospital case management, social services and admissions staff of case screening determinations and outcomes via verbal and written communication. KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working familiarity with the rules and regulations pertaining to Federal, State and County programs P/C systems literate including Windows, and Microsoft Outlook, Excel and Word programs Ability to work independently Excellent oral and written communication skills, as well as the clear understanding of the English language Detail oriented, with strengths in dealing with multiple facilities, Supervisors, and Hospital platforms Ability to prioritize and manage multiple tasks with efficiency Bi-lingual preferred (Spanish) Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience required to perform the job. High School diploma or equivalent Minimum 2 years work experience with Social Services or Hospital Admitting or related area PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to sit and work at a computer terminal for extended periods of time Must be able to walk through a hospital environment, including across broad campus settings and Emergency Department environments, and visit patients at bedside Ability to travel if required WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Both Hospital and Office facilities, in direct contact with Patients and Staff OTHER Some travel may be required As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step! Compensation and Benefit Information Compensation Pay: $17.20 - $25.70 per hour. Compensation depends on location, qualifications, and experience. Position may be eligible for a signing bonus for qualified new hires, subject to employment status. Conifer observed holidays receive time and a half. Benefits Conifer offers the following benefits, subject to employment status: Medical, dental, vision, disability, and life insurance Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked. 401k with up to 6% employer match 10 paid holidays per year Health savings accounts, healthcare & dependent flexible spending accounts Employee Assistance program, Employee discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.